Hinge, one of the popular online dating apps, implements various security measures to ensure user safety and authenticity.
Among these measures is the selfie or video verification process.
However, users may encounter situations where the Hinge selfie or video verification feature fails to function as intended.
In this article, we will explore why this problem is happening and suggest some ways to fix it properly.
Why Hinge Selfie Or Video Verification Not Working?
Sometimes, when you try to use Hinge’s selfie or video verification feature, you may face some problems that stop it from working properly.
These issues can happen for different reasons.
Firstly, there might be technical glitches in the app, like when there are updates or problems with the servers, which can disrupt the verification process.
Another possible reason is, if there is not enough light or if the background is messy, it can make it difficult for the app to verify your identity accurately.
Also, if your internet connection is weak or keeps going on and off, it can cause errors during the verification.
Lastly, if you are using an outdated version of the Hinge app or if you enter the wrong phone number, it can also contribute to the problem.
How To Fix Hinge Selfie Or Video Verification Not Working?
Here are several potential fixes that can assist you in resolving verification issues on Hinge:
1. Check Your Internet Connection
Make sure you have a strong internet connection by connecting to a reliable mobile data network, as this can help fix any connectivity problems that might be interfering with the verification process.
Here are the steps to check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- If you’re using Wi-Fi, try switching to a wired connection to rule out any potential wireless issues.
- Restart your router or modem to refresh the connection.
2. Check For Updates
Make sure you have the most up-to-date version of the Hinge app.
To update the Hinge app, go to your device’s app store and search for “Hinge.”
If there are any available updates, be sure to install them.
3. Check The Server Status
Sometimes, the verification process may fail due to server-related issues.
You can check if the servers are down or undergoing maintenance.
If that’s the case, it’s recommended to wait until the issue is fixed and attempt verification again at a later time.
4. Make Sure Your Face Is Clearly Visible
When you take a selfie or video for verification, make sure your face is well-lit and can be seen clearly.
Avoid capturing images in dim lighting, using filters, or having too many shadows.
5. Wait For Some Time And Then Try Again Later
Occasionally, verification issues can occur due to technical glitches or network delays.
If you encounter an error during the verification process, it’s advisable to wait for some time before attempting it again.
6. Try Different Device
If you’re facing issues with the selfie or video verification, try using a different device to see if the problem is with your original device or the app.
This can help identify the source of the problem.
7. Uninstall And Reinstall The App
If the error still persists, then try uninstalling the app from your device and reinstalling it from the app store.
After installing, check if the verification issue on Hinge has been resolved or not.
8. Contact Hinge Support
If the problem continues even after trying the steps mentioned earlier, it might be a good idea to contact Hinge’s customer support for assistance.