Fix: PayPal App Keeps Crashing Or Freezing

paypal error

PayPal is the faster, safer way to send and receive money or make an online payment. Get started or create a merchant account to accept payments.

Are you facing issue in PayPal app, PayPal app not working for you? 

Or PayPal app keeps crashing or freezing , PayPal app not loading or PayPal login issue. 

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why PayPal app keeps crashing or freezing and how to fix it.

Why Is PayPal App Keeps Crashing?

If PayPal app Keeps Crashing, It can happen due to several reasons:

  • Your device is not compatible with PayPal app
  • You haven’t updated the PayPal app in a long while
  • There may be a glitch or a bug in the PayPal app.
  • PayPal server is down
  • Your Wi-Fi or mobile data is not working properly

How To Fix PayPal App Not Working?

Fix 1: Check For Stable Internet Connection

One of the most common reasons why PayPal app keeps crashing is an unstable internet connection. 

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if PayPal app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.

Also Check:  How To Unblock Someone on PayPal? 

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening PayPal App 

Sometime, closing and again opening the PayPal app resolved the issue. 

So, To fix PayPal freezing issue, first close the app and then try to open again. It will fix your issue and PayPal app will work fine.

If still PayPal app not working then try out other fixes.

Fix 3: Check PayPal Server Is Down Or Not

If PayPal is not working then there are chances that there are some bug or glitch in PayPal App or PayPal server is down. 

There are many ways to check if PayPal server is down or if there is some bug/ glitch in PayPal.

First way is go to downdetector >> Search for PayPal >> check if there is spike in the graph or not.

If there is spike then either PayPal server is down or there is some bug.

Another way is just search on Twitter “PayPal down”. You can check latest tweets regarding same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by PayPal team or PayPal server is up.

Fix 4: Log Out And Login Into PayPal App

You can try to logout from the app and then again login into the app. 

After that check issue is resolved or not.

If still PayPal app not working then try out other fixes.

Fix 5: Clear PayPal App Cache

Most of time, when there is some issue with PayPal app, clearing the app cache will resolve the issue. 

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So, To fix the PayPal crashing issue, clear PayPal app cache. To clear the PayPal App cache,

For Android users, Go to settings >> Find PayPal App and click on that >> Tap on clear cache >> PayPal App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find PayPal App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall PayPal app.

Check PayPal app working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model. 

Fix 6: Delete And Reinstall PayPal App

To Fix PayPal crashing issue, first delete and then reinstall the PayPal app. Sometime Uninstalling and Reinstalling the PayPal app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check PayPal app is working or not. 

If still PayPal app not working then try other fixes.

Fix 7: Update PayPal App To Latest Version

Always update PayPal app with latest version because Sometime old version not work perfectly.

If your PayPal app version is outdated then it may not work properly. 

Also updating the PayPal app to latest version will fix all previous bug in the app which were known to PayPal support team.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

Also Check:  Apple Pay Vs PayPal: Which one is Better?

For Android users, Update PayPal app from PayPal.

For iPhone users, Update PayPal app from App Store.

Fix 8: Check Compatibility Of Your Device With PayPal App

If PayPal app keeps crashing or freezing on your device, then first check compatibility of your device with PayPal app. 

If your device is not compatible with the PayPal app then use another device which is compatible with PayPal app, PayPal app will work fine and the issue will be resolved.

Fix 9: Contact PayPal Support Team

After performing the above fixes, if PayPal app still not working then contact PayPal support team.

Explain your issue properly to PayPal support team. After that follow the PayPal team instruction.

They will help you to fix your PayPal app related issue.

Also Read: What Does Do Not Disturb Do?


To Fix PayPal app crashing issue, check for stable internet connection, Close then Reopen app and update PayPal app to latest version. This will fix your issue and the PayPal App will work fine.

Alternately, If there is some bug or glitch in PayPal App. So, in this case wait till the bug is resolved by PayPal team. 

After that also update the PayPal app to latest version if available and PayPal App will work fine.

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