How To Fix Paylocity Direct Deposit Not Working

Are you encountering issues with your Paylocity direct deposit?

Many employees rely on direct deposit for seamless payment processing, and encountering problems can be frustrating.

In this blog post, we’ll explore common reasons why Paylocity direct deposit may not be working and provide practical solutions to help you resolve the issue swiftly. 

How To Fix Paylocity Direct Deposit Not Working?

To fix Paylocity direct deposit not working you can verify your account information, check the pay date, and ensure compliance with cut-off times. Additionally, you can check for Paylocity system outages or errors, contact your bank, and update your Paylocity app.

1. Verify Your Account Information

Ensure that your bank account details are correctly entered in Paylocity. A single digit off in your account or routing number can cause transactions to fail. To update your direct deposit information,

• Log into your Paylocity account.
• Navigate to Myself > Pay > Direct Deposit.
• Review and correct your bank details.
• Save the changes.

2. Check The Pay Date

Sometimes, the issue might be as simple as a misunderstanding about the pay date. Confirm that you have the correct pay date and that you are checking your account after this day. Pay may not be deposited until the actual end of the business day.

3. Ensure Compliance With Cut-off Times

Missing the payroll submission cut-off time can delay the processing of direct deposits.

• Log into Paylocity.
• Find the Payroll section for the processing schedule.
• Note the submission cut-off times.
• Verify with your employer that payroll was submitted on time.

4. Check For Paylocity System Outages Or Errors

System issues on Paylocity’s end can disrupt direct deposit services.

• Visit Paylocity status page or check Downdetector for outage reports.
• Look for any reported outages or issues.
• Contact Paylocity customer support for further assistance if needed.

5. Contact Your Bank

Sometimes the issue may be on the bank’s side, and they may need to confirm the transaction or resolve a hold.

• Find your bank’s customer service number.
• Call and inquire about direct deposit issues.
• Follow their guidance to address any concerns.

6. Update Your Paylocity App

Out-of-date software can lead to compatibility issues and glitches that affect direct deposit processing. To update your Paylocity app,

For Android:

1. Open the Google Play Store app.
2. Tap on the profile icon at the top right.
3. Select Manage Apps & device.
4. Find the Paylocity app in the list and see if an update is available.
5. If an update is available, tap Update.

For iOS:

1. Open the App Store.
2. Tap on the Today tab at the bottom.
3. Tap on the user profile icon at the top right.
4. Scroll to see pending updates and release notes.
5. Find the Paylocity app, and if an update is available, tap Update.

7. Speak With Your Employer Or Payroll Department

Miscommunication or errors in payroll processing can cause direct deposit failures.

• Discuss the issue with your employer or payroll department.
• Verify that they have processed your direct deposit and that there are no errors on their part.

8. Wait For The Funds To Clear

Banks often take time to process and clear incoming funds, which can result in a delay between the deposit and the availability of funds.

• Allow 1-2 business days for the funds to clear after they have been deposited.
• If the delay extends beyond this period, follow up with your bank.

9. Contact Paylocity Customer Support

If you’ve tried troubleshooting and still face issues with your direct deposit, Paylocity’s customer support team can provide direct assistance.

• Contact Paylocity support via website, phone, email, or live chat.
• Provide a clear description of the problem and any error codes or messages.
• Follow any instructions given by the support representative.