When you encounter issues with NordPass not working properly, it can be frustrating, especially if you rely on it to manage your passwords and login information securely.
There are several steps you can take to troubleshoot and resolve common problems with NordPass.
In this article, we will be showing you all the fixes that will help you solve the issue of NordPass not working
How To Fix Nordpass Not Working?
To fix NordPass not working, check the service status of NordPass, update NordPass and clear cache and cookies for the browser. Additionally, check your login credentials and reset your master password to fix the issue.
1. Check NordPass Service Status
Firstly, ensure that the issue is not on the NordPass side by checking their service status. If there are any known outages or maintenance activities, they will typically be reported on NordPass’s official website or social media channels.
2. Update NordPass
Outdated software can lead to compatibility issues and bugs. Make sure you are using the latest version of NordPass.
If there’s an update available, download and install it, as it may contain fixes for the issues you’re experiencing.
6. Clear Cache And Cookies For Browser
Over time, your browser’s cache and cookies can accumulate and cause issues. Clearing your browser’s cache and cookies can help resolve these issues.
For Google Chrome:
- Open Chrome and click the three-dot icon in the top-right corner to open the menu.
- Go to “More tools” and then select “Clear browsing data.”
- In the dialog that appears, choose a time range from the drop-down menu. Select “All time” to clear everything.
- Check the boxes next to “Cookies and other site data” and “Cached images and files.”
- Click “Clear data” to clear the cache and cookies.
For Microsoft Edge:
- Open Edge and click the three-dot icon in the top-right corner.
- Select “Settings” from the drop-down menu.
- Click on “Privacy, search, and services” on the left sidebar.
- Under “Clear browsing data,” click on “Choose what to clear.”
- Select a time range from the drop-down menu. To clear everything, choose “All time.”
- Tick the checkboxes for “Cookies and other site data” and “Cached images and files.”
- Click on “Clear now” to remove the cache and cookies.
For Mozilla Firefox:
- Open Firefox and click the hamburger menu icon (three horizontal lines) in the top-right corner.
- Click on “Settings” or “Options” depending on your version.
- Go to the “Privacy & Security” panel.
- Scroll down to the “Cookies and Site Data” section and click “Clear Data.”
- In the “Clear Data” dialog, check the boxes for “Cookies and Site Data” and “Cached Web Content.”
- Click the “Clear” button to clear the cache and cookies.
7. Check Your Login Credentials
Ensure that you are entering the correct login credentials. If you are having trouble logging in, it could be due to an incorrect Nord Account password, Multi-Factor Authentication code, or Master Password.
8. Reset Your Master Password
If you have forgotten your Master Password and do not have a Recovery Code, you may need to reset your Master Password. This will result in the loss of all stored passwords, so it should be a last resort.
- Log in to NordPass Application: Open the NordPass application on your device.
- Access Settings: Navigate to the Settings section within the application.
- Go to the Security Section: Scroll down to the Security section.
- Choose to Reset Account: Look for an option that allows you to reset your account. This option might be worded as “Reset Account”.
- Confirm Account Reset: Follow the prompts to confirm that you want to reset your account. Remember, this will permanently delete all the passwords and items stored in your NordPass vault.
- Re-create Your Account: After the reset, you’ll be able to set up a new Master Password and start using NordPass again. You’ll need to re-enter all your passwords and secure notes, as the previous data will no longer be recoverable.
10. Check Compatibility For NordPass
Ensure that your device meets the minimum system requirements for running NordPass. Also, verify that NordPass is compatible with your operating system and browser version.
Operating System
- Windows 10 and up
- macOS 11 and up
- Linux: any system that supports snap 64bit
- Chrome OS currently supports Web Vault only
- Android 9.0 and up*
- iOS 15.0 and up*
Browser Version
- Google Chrome
- Mozilla Firefox
- Opera
- Edge
- Safari
11. Disable Antivirus Or Firewall Temporarily
Sometimes, antivirus software or firewalls can block NordPass from functioning correctly. Try temporarily disabling your antivirus or firewall to see if this resolves the issue. Remember to turn it back on after testing.
For Windows Defender Antivirus And Firewall (Windows 10/11):
- Disable Windows Defender Antivirus:
- Click on the Start menu and type in “Windows Security” to find and select the app.
- Navigate to “Virus & threat protection” in the left-hand menu.
- Click on “Manage settings” under “Virus & threat protection settings.”
- Toggle off the switch under “Real-time protection” to disable the antivirus temporarily.
- Disable Windows Firewall:
- Open the Control Panel and go to “System and Security,” then select “Windows Defender Firewall.”
- On the left-hand side, click on “Turn Windows Defender Firewall on or off.“
- Choose the “Turn off Windows Defender Firewall (not recommended)” option for both private and public network settings.
- Click “OK” to save the changes.
For Third-Party Antivirus Software:
The steps for disabling third-party antivirus software can vary depending on the program you are using. Generally, you can follow these steps:
- Locate the antivirus icon in the system tray on the taskbar (usually at the bottom-right corner of the screen).
- Right-click on the antivirus icon.
- Look for an option that says “Disable,” “Stop,” “Turn Off,” or something similar. This might be directly in the right-click menu or within a submenu.
- Select the time period for which you want to disable the antivirus if prompted. Some programs allow you to choose how long the antivirus will remain disabled before it reactivates automatically.
For MacOS (Disabling Firewall):
- Click on the Apple menu and select “System Preferences.”
- Click on “Security & Privacy.”
- Select the “Firewall” tab.
- Click the padlock icon at the bottom left to make changes (you may need to enter your administrator password).
- Click “Turn Off Firewall” to disable it temporarily.
12. Use NordPass On A Different Device Or Browser
To determine if the issue is with your device or browser, try using NordPass on a different device or through a different browser.
If it works on another platform, the problem might be localized to your original device or browser.
13. Contact NordPass Support
If you’ve tried all the above steps and NordPass is still not working, it’s time to reach out to NordPass support.
You can contact them through their support website or via live chat. Provide them with as much detail as possible about the issue and the troubleshooting steps you’ve already taken.