Are you also a keen music lover? Napster has proven to be one of the great streaming apps where music is more than sound. Alongside 110+ million songs, Napster is home to hundreds of thousands of official music videos.
Using Napster, music lovers deep-dive into their playlists and mixes prepared. However many have been facing a lot of difficulties in the Napster application. Among all those difficulties, one is that their Napster app keeps saying, ‘Unable To Cast’ due to which they are unable to listen to songs on Napster.
Are you also facing the same issue? If yes, then don’t worry. In this guide, we will discuss what causes Napster unable to cast and how to fix Napster’s unable to cast.
What Causes Napster Unable To Cast?
Napster is primarily known as a music streaming service. However, if you’re experiencing issues with casting content from the Napster app to other devices, there could be several reasons for this problem that leads Napster to display the error message, “unable to cast”. The reasons are as follows:
- The primary reason behind the error message could be due to an issue with the device you are trying to cast to.
- Another possible reason for this error could be that the content you are trying to cast is not compatible with the device.
- Casting requires a stable and reliable network connection. If your network is experiencing issues or if the connection is weak, it might prevent successful casting.
- Outdated versions of the Napster app or the device’s operating system could lead to casting problems.
- If there are problems with your Napster account or if your device isn’t properly authorized to cast, it might lead to casting failures.
- Sometimes, technical glitches can occur that might be temporary which may cause the above error message to appear.
- Napster’s servers might be experiencing technical difficulties, preventing proper communication between the app and the casting device.
These could be the possible reasons that can cause trouble while casting from one device to another and also lead to the error message- “Unable To Cast” appearing.
You need to find the right cause of it and fix the same. Below we have mentioned some of the major fixes that can help you in fixing the same. Have a look at them.
How To Fix Napster Unable To Cast?
1. Ensure Good Internet Connection
One of the main reasons behind Napster’s Unable to cast error messages could be due to a low or unstable internet connection. Because Casting requires a stable and reliable network connection.
If your network is experiencing issues or if the connection is weak, it might prevent successful casting.
Therefore you need to make sure both the device running Napster and the device you are casting to are connected to the same Wi-Fi network.
Try switching off mobile data and switching to a Wi-Fi network instead. It is also needed that the Wi-Fi is placed near the device for better signal strength.
While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router. It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
Ensure that you have a stable and strong internet connection and adequate speed. If you have a strong internet connection then it’ll boost the performance of the app and help in removing the glitches.
2. Check Permissions For Napster
It might be that the error message- Unable to cast is displaying on Napster because the app does not have the necessary permissions to access your local network and devices.
However, it doesn’t typically require access to your local network or devices in the same way that some smart home devices or applications might.
Here’s a general guideline on how you might check such permissions:
Steps to check app permissions on Android:
- Open your device’s “Settings” app.
- Scroll down and tap on “Apps” or “Applications.”
- Find and tap on the Napster app from the list.
- Look for a section that might be labeled “Permissions” or something similar.
- Check if the app has permissions related to network access or device access.
Steps to check app permissions on iPhone:
- Open your device’s “Settings” app.
- Scroll down and find the Napster app from the list.
- Tap on the app to see its settings.
- Look for “Privacy” or “Permissions” options.
- Check if the app has permissions related to network access or device access.
You can manage Napster app permissions directly from the Settings. You can easily toggle permissions on or off as needed.
3. Check The Casting Content
One of the reasons for this error message could be that the content you are trying to cast is not compatible with the device.
It means that the content of the media isn’t supported by the receiving device. In such cases, you might need to do the following:
One way you can try is when the media file isn’t compatible, you can convert it to a format that’s supported by the receiving device before attempting to cast it.
You may also need to look up the supported media formats for both the casting source device and the receiving device. You can usually find this information in the user manuals or on the manufacturers’ websites.
4. Update Software
You need to make sure that the Napster app and your casting software ( e.g., Google Home app for Chromecast) are up to date.
Therefore ensure that both devices have the latest software updates, as manufacturers sometimes add support for new formats through updates.
Steps to update the software of the Napster application:
For Android, go to “Google Play” > “My Games & Apps” > “Napster”. If you can find the Update button, tap it, and then, you’ll get the latest version of the app.
For iPhone, go to “App Store” > “Napster”. If you can find the Update button, tap it, and then, you’ll get the latest version of the app.
Steps to update the software of your casting device:
- Navigate to the “Settings” menu on your casting device.
- Look for an option like “Software Update,” “System,” “About,” or “Device Information.”
- Scroll down and look for an option to check for updates. Select this option to start the update process.
If an update is available, your device will begin downloading it. Once the download is complete, the device will likely prompt you to install the update.
After the installation is complete, the device might automatically restart to apply the update. If not, you might need to restart it manually.
5. Restart Devices
Sometimes simply turning off and turning back on all involved devices can solve the issue. This includes your mobile device, your casting device (e.g., Chromecast), and possibly your router and/or modem.
This is the simplest method that you can try and thereafter check if the issue is resolved or not.
6. Contact Napster Customer Support
After trying the above-mentioned fixes if you are still facing any difficulty in resolving the issue then you may contact The Napster Support Team for the same by clicking here.