Are you also a keen music lover? Napster has proven to be one of the great streaming apps where music is more than sound. Alongside 110+ million songs, Napster is home to hundreds of thousands of official music videos.
Using Napster, music lovers deep-dive into their playlists and mixes prepared. However many have been facing a lot of difficulties in the Napster application. Among all those difficulties, one is that their Napster not playing songs.
Are you also facing the same issue? If yes, then don’t worry. In this guide, we will discuss why is Napster not playing songs and how to fix Napster not playing songs.
Why Is Napster Not Playing Songs?
Napster is a music streaming service that allows users to listen to music online. However, technical issues or outages could be causing problems with playing songs on Napster. Here are a few potential reasons why Napster might not be playing songs:
- An internet connection is one of the main reasons for your Napster app not playing. There can be a situation of poor signal or no signal.
- If you don’t have subscription validity or accidentally cancel your subscription, you will not be able to use the Napster app.
- If you’re using the Napster app on a smartphone, tablet, or computer, the app itself might have bugs or compatibility issues that prevent song playback.
- Napster might not support your region which may prevent you from using the services. So you will not be able to play songs in the Napster app when you are using it in a region where it is not available.
- Napster’s servers might experience outages or technical problems, preventing users from playing songs.
- If you’re using the Napster app on a smartphone, tablet, or computer, the app itself might have bugs or compatibility issues that prevent song playback.
- Sometimes, issues can arise due to cached data within the app.
- An outdated app might have trouble running the app smoothly. This can also lead to the above issue.
These are the main reasons that are responsible for Napster not playing songs. You need to find the correct cause of it and fix the same. Below here we have mentioned some of the major fixes that can help you in resolving the problem.
How To Fix Napster Not Playing Songs?
1. Ensure Good Internet Connection
One of the main reasons for Napster not playing songs is due to your internet connection. There can also be a situation of poor signal or no signal. You can enable Airplane Mode and wait for a few seconds.
Therefore if your internet connection is slow or unstable, then due to low network connectivity you will face trouble while playing songs in Napster.
Since the Napster app uses an internet connection, make sure that you have a good internet connection.
Try switching off mobile data and switching to a Wi-Fi network instead. It is also needed that the Wi-Fi is placed near the device for better signal strength.
While experiencing a slow or no internet connection, it is suggested to reboot the Wi-Fi router. It depends on the internet usage and how often it is needed to reboot our Wi-Fi router. These are the steps to follow in restarting the Wi-Fi router:
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and connect to the internet through it.
Ensure that you have a stable and strong internet connection and adequate speed. If you have a strong internet connection then it’ll boost the performance of the app and help in removing the glitches.
2. Check Subscription Plan
If you don’t have subscription validity or accidentally cancel your subscription, you will not be able to use the Napster app.
You need to verify that you have an active Napster Premium subscription. Because in most of the music streaming apps, downloads or playing songs are only restrictive to Premium users.
Therefore, subscription issues could be the cause of not playing songs. To check your Napster subscription status, follow these steps:
- Login with Username and Password by clicking https://account.napster.com/.
- Go to the Account Settings.
- Within the account settings, you should find information about your current subscription plan, including its type (e.g., Premium, Family, HiFi), renewal date, and pricing.
- Click on Billing Information.
You will be able to see all of your details by following the above steps. Also if you wish to change your subscription plan, there will be an option to upgrade. Follow the prompts provided by the service.
3. Turn ON VPN
If you recently moved to a different country and you are receiving a message which says, “Napster is currently available in the following countries”.
Then surely you will face difficulty when you will be trying to play songs from the region where it is not available. To fix this, all you can do is Turn ON VPN and select the country where Napster is available.
- Open the Napster app.
- Go to Account Settings.
- Scroll down and then click on Show Advanced Settings.
- Then again Scroll down to security.
- Then a box Only allows login from selected countries will appear.
- Untick the box and save the changes.
Now check whether the issue is resolved or not.
4. Restart The Napster App Or Device
Sometimes, the app may encounter glitches that may lead to trouble when trying to play songs in Napster. Try restarting the Napster app to refresh the system.
It is the simplest method you can try to get your songs played in Napster. If this method does not prove to be useful, then move to the next one.
As there is no guarantee that restarting the app will help to resolve the issue. Another possible way is to try rebooting your phone.
5. Redownload The Songs
If a certain song is not playing, you can re-download it. A valid song will play without any issue after you re-download it. These are the steps to re-download the song.
- Delete the invalid song first.
- On the Search Bar, enter the title of the song.
- Hit on Download.
6. Clear Napster App Cache
Sometimes, the issue related to the Napster not playing songs may arise due to cached data within the app.
Therefore if you are using the Napster app on an Android device, there is a known issue in which the app might sometimes experience a problem which also includes songs not playing.
To solve this problem, you need to clear the Napster app’s data cache.
Clearing the Cache on Android:
- Go to “Settings” on your Android device.
- Scroll down and select “Apps”.
- Find and tap on the “Napster” app.
- Then you will see options like “Storage” or “Storage & cache.” Tap on it.
- Look for the “Clear cache” button and tap on it to clear the app’s cache.
Clearing the Cache on iOS (iPhone/iPad):
- Go to the home screen of your iOS device.
- Find and tap on the “Settings” app.
- Scroll down and select “General.”
- Next, tap on “iPhone Storage”.
- Locate and tap on the “Napster” app from the list of installed apps.
- On the app’s storage screen, you should see an option to “Offload App”.
- Click on it. And then by following the above steps, it will clear the cache from the Napster app.
7. Update The Napster App To Its Latest Version
If you constantly trying to play songs in the Napster application but the songs are not playing, perhaps you are using an outdated app.
Using an old or outdated version of the Napster application will cause other related issues as well.
Also using the old or outdated version of the app leads to slow functioning which hints at pending updates of your application.
Therefore it becomes very important to check for any recent changes to ensure the apps’ smooth functioning.
For Android, go to Google Play > My Games & Apps > Napster. If you can find the Update button, tap it, and then, you’ll get the latest version of the app.
For iPhone, go to App Store > Napster. If you can find the Update button, tap it, and then, you’ll get the latest version of the app.
8. Contact Napster Customer Support
If you have tried all the above-mentioned methods to resolve the issue related to your Napster not playing songs and also if you do not want to re-download your songs again.
Then you may contact The Napster Support Team for the same by clicking here.