Instagram is a popular social media app that has created quite a buzz in the world of the internet. There are almost or more than one billion active users of Instagram currently.
Are you facing issue in Instagram app, Instagram DMs/ direct messages not receiving for you? Don’t worry you are not alone. Lot of other people also facing same issue.
In this article, we will explain why Instagram DMs/ direct messages not receiving and how to fix it.
Why Instagram DMs Not Receiving?
The following reasons may be responsible for the Instagram DMs not receiving issue.
- The Instagram server may be down causing the DMs not receiving issue.
- There can some technical issue in Instagram app.
- Unstable mobile data or Wi-Fi connection may also cause the Instagram DMs not receiving issue.
- Corrupted cache files of the Instagram app may also be stopping the app from functioning properly.
- Sometimes, an outdated Instagram App version can also pose problems.
- Minor bugs in your device may also prevent the proper functioning of the app.
How To Fix “Instagram DMs Not Receiving“?
Fix 1: Check For Stable Internet Connection
To Fix Instagram DMs not receiving issue, check for stable internet connection. Sometime you don’t have stable internet connection which leads to Instagram DMs will not work.
Make sure you have good internet speed or stable internet connection. If your mobile data speed to wifi network is slow then you may experience issue in Instagram App.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Wait For Sometime Until Instagram Technical Issue Resolved
If Instagram DMs not receiving then high chances that there are some technical issue in Instagram App or Instagram app server is down and Instagram team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till issue is resolved from Instagram team side or Instagram server is up.
Fix 3: Clear Instagram App Cache
Most of time , when Instagram DMs not receiving, clearing the app cache will resolve the issue.
So, To fix Instagram DMs not receiving, clear Instagram app cache. To clear the Instagram App cache,
For Android users, Go to settings >> Find Instagram App >> Tap on clear cache. Instagram App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Tap on iPhone Storage >> Find Instagram App and click on that >> Tap on Offload App button >> Again Reinstall Instagram app.
Check Instagram DMs are receiving or not after Clearing the cache.
Fix 4: Uninstall And Reinstall Instagram App
To Fix Instagram DMs receiving issue, first uninstall and then reinstall the Instagram app. Sometime Uninstalling and Reinstalling the Instagram app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and Check Instagram DMs are receiving or not.
If still Instagram DMs are not receiving then try other fixes.
Fix 5: Update Instagram App To Latest Version
To Fix Instagram DMs receiving issue, update Instagram app with latest version because Sometime old version not work perfectly.
If your Instagram app version is outdated then it may not work properly.
Also updating the Instagram app to latest version will fix all previous bug in the app which were known to Instagram support team.
You can also do auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 6: Restart Your Phone
If above solution not working then Sometime, there is an issue with your phone not Instagram app. So, Close the Instagram app and restart your phone.
After Restarting the phone, check Instagram DMs are receiving or not.
Fix 7: Contact Instagram Support Team
If nothing works and If you think Instagram DMs not receiving issue with only you and your friends or other Instagram user having no such issue then you can contact Instagram Support team.
Steps to contact Instagram Support team:
Step 1: Open Instagram App
Step 2: Tap on your Profile Picture to go to your profile
Step 3: Tap in the top right corner at 3 horizontal line
Step 4: Tap on Settings
Step 5: Scroll down and click on help
Step 6: Tap on Report a Problem
Step 7: Now, follow instruction on screen and explain your problem “Instagram DMs Not receiving”. Write your issue in detail.
Step 8: Click on Send Report
Wait for some time or it can also take longer time. Your issue will be resolved.
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To Fix Instagram DMs not receiving issue, check for stable internet connection, Uninstall and install the Instagram app. This will fix your issue and Instagram DMs will work properly.
Alternately, there are chances that there are some technical issues in Instagram App. So, in this case wait till the those technical issues resolved from Instagram team. After that your Instagram DMs will work properly and you can send and see DMs properly.