Kayo Sports is an Australian over-the-top video streaming subscription service owned by Streamotion, a Foxtel subsidiary.
Like any streaming service, it may encounter errors that can hinder the experience.
The error ‘Global Rate Limit Exceeded’ is a common problem faced by Kayo users.
The full error message reads: “Oops! Something went wrong Global rate limit exceeded”.
In this article, we will explore the potential causes of this error and explore effective solutions to fix it.
What Causes “Global Rate Limit Exceeded” On Kayo?
The error ‘Global rate limit exceeded’ occurs when a user exceeds the allowed number of requests within a certain time frame while using Kayo Sports.
This error message can be seen on a variety of devices, including Apple TV, and during login.
The error message can make it difficult for users to access the content they want to watch, which can be frustrating.
The exact reason for this error message is not clear, but it may be due to a high volume of traffic on the Kayo Sports platform or a temporary issue with the user’s account.
We have identified several workarounds that could potentially resolve the issue.
However, if none of these workarounds work, it is advisable to seek further assistance by reaching out to the support team.
How To Fix “Global Rate Limit Exceeded” On Kayo?
If you encounter this error message, you can attempt to wait for a while before trying to access the content again. You can also try logging out of your account and logging back in, updating the app, or clearing your app cache and data.
We have discussed the fixes in greater detail below.
1. Wait And Try Again Later
This error message may be temporary and caused by a high volume of traffic on the Kayo Sports platform.
Wait for a few minutes and then try accessing the content again
2. Log Out And Log Back In
Try logging out of your Kayo Sports account and then logging back in.
This can help resolve any temporary issues with your account.
After logging in, check if the issue has been resolved or not.
3. Update The Kayo Sports App
Make sure you’ve got the newest Kayo Sports app on your device.
Check for updates on your app store, and if available, make sure to install it.
Here are the steps to update the Kayo Sports app:
Steps For Android devices:
- Open the Google Play Store app on your Android device.
- Search for “Kayo Sports” in the search bar.
- If an update is available, you will see an “Update” button next to the app.
- Click on the “Update” button to update the app to the latest version.
Steps For iOS devices:
- Open the App Store app on your iOS device.
- Search for “Kayo Sports” in the search bar.
- If an update is available, you will see an “Update” button next to the app.
- Click on the “Update” button to update the app to the latest version.
Steps For Updating the Kayo Sports App on Apple TV:
- Search for the Kayo Sports app in the App Store.
- If an update is available, you will see an “Update” button next to the Kayo Sports app.
- Click on the “Update” button to start the update process.
- Wait for the update to complete.
- Launch the Kayo Sports app to ensure the update was successful.
Steps For Updating the Kayo Sports App on Smart TV:
- Search for the Kayo Sports app in the app store.
- Select the Kayo Sports app and click on the “Update” button.
- Wait for the update to complete.
- Launch the Kayo Sports app to ensure the update was successful.
4. Uninstall And Reinstall The Kayo Sports App
If all else fails, you can try uninstalling the app from your device and then installing it from your app store.
After reinstalling, check if the issue of the Global rate limit exceeded in Kayo Sports has been resolved or not.
Steps to uninstall and reinstall the Kayo Sports app for iOS devices:
- Go to your iPhone’s “Settings” menu.
- Tap “General“.
- Tap “iPhone Storage“.
- Find and tap on the Kayo Sports app.
- Tap “Delete App” and confirm the action.
- Go to the App Store and search for “Kayo Sports“.
- Tap the “Get” button to download and install the app.
Steps to uninstall and reinstall the Kayo Sports app for Android devices:
- Go to your device’s “Settings” menu.
- Tap “Apps & notifications” or “Application Manager“.
- Find and tap on the Kayo Sports app.
- Tap “Uninstall” and confirm the action.
- Go to the Google Play Store and search for “Kayo Sports“.
- Tap the “Install” button to download and install the app.
Steps to Uninstall and Reinstall Kayo Sports App on Apple TV:
- Find the Kayo Sports app and highlight it.
- Press and hold the touchpad on the remote until the app icon starts to jiggle.
- Press the Play/Pause button on the remote to bring up the app options.
- Select “Delete” to remove the app from your Apple TV.
- Once the app is deleted, go to the App Store and search for the Kayo Sports app.
- Select the Kayo Sports app and click on the “Install” button to reinstall the app.
- Wait for the installation to complete.
Steps to Uninstall and Reinstall Kayo Sports App on Smart TV:
- Search for the Kayo Sports app in the app store.
- Select the Kayo Sports app and click on the “Uninstall” button.
- Navigate back to the app store and search for the Kayo Sports app.
- Select the Kayo Sports app and click on the “Install” button.
- Wait for the installation to complete.
5. Contact Kayo Support
If the things you tried didn’t work, it’s a good idea to ask Kayo support for help.
They have experts who can give you the right advice for your situation.