Foxtel is a leading Australian pay television company that provides a wide range of TV channels, movies, and on-demand content to its customers.
While Foxtel is known for its exceptional quality and user experience, it is not immune to errors and issues that can cause inconvenience to its users.
One of the most common errors experienced by Foxtel users is the Pe6007 error code.
The error typically reads:” A technical error has occurred. Please try again. Error code: PE6007″
In this article, we will explore what causes the Foxtel error code Pe6007 and how to fix it.
Why Does Foxtel Error Code PE6007 Occur?
When a user attempts to watch a channel on Foxtel and encounters the error code PE6007, it indicates that there is a technical error preventing the content from playing.
This error can be quite frustrating for users who are looking forward to watching their favorite shows or movies.
While there are some common workarounds that can help to resolve the issue, it is worth noting that there is currently no official statement from Foxtel regarding how to fix the problem.
How To Fix Foxtel Error Code PE6007 Occur?
If you encounter Foxtel Error Code PE6007, there are several steps you can take to resolve the issue. Here are some of the most effective ways to fix the error code:
1. Restart The Foxtel App
Restarting the application can help to clear any temporary glitches or issues that may have arisen during the previous usage.
This method is one of the simplest solutions that you can try before moving on to other more complicated troubleshooting steps.
2. Try Changing The Channel
If you are experiencing the PE6007 error code on Foxtel while watching a specific channel, one potential solution is to try changing the channel.
This method can help to determine if the issue is related to the specific channel or a more general issue with the Foxtel platform.
3. Check For Browser Updates
Checking if your browser is updated to the latest version can potentially help resolve the Foxtel error code PE6007.
By updating your browser to the latest version, you ensure that you have access to the latest features, bug fixes, and security patches.
Here are the steps to update the popular web browser:
Steps For Updating Google Chrome:
- Open Chrome and click the three-dot menu icon on the top right corner of the browser window.
- Click “Help” from the drop-down menu, and then click “About Google Chrome.”
- The browser will automatically check for updates and start downloading them if any are available.
- Once the update is downloaded, click “Relaunch” to apply the update.
Steps For Updating Mozilla Firefox:
- Open Firefox and click the hamburger menu icon on the top right corner of the browser window.
- Click “Help” from the drop-down menu, and then click “About Firefox.”
- The browser will automatically check for updates and start downloading them if any are available.
- Once the update is downloaded, click “Restart to update Firefox” to apply the update.
Steps For Updating Apple Safari:
- Open the App Store on your Mac and click the “Updates” tab.
- If there is a Safari update available, it will appear in the list of updates.
- Click the “Update” button next to Safari to download and install the update.
- Alternatively, you can go to the “Apple” menu on your Mac, click “System Preferences,” and then click “Software Update.” Any available updates, including updates for Safari, will be listed here.
4. Reboot Your Device
One of the recommended solutions to fix the Foxtel error code PE6007 is to reboot your device.
This involves completely shutting down your device and then turning it back on.
Rebooting your device can help to refresh the system and clear any temporary glitches or conflicts that may be causing the error.
5. Change Picture Quality Settings
Changing the picture quality settings may not directly resolve the Foxtel error code PE6007, but it can potentially help to improve the overall viewing experience on Foxtel and prevent future issues.
This is because the error code can be caused by various factors, including poor internet connection, browser-related issues, and conflicts with device settings.
To change the picture quality settings on Foxtel, follow these steps:
- Navigate to the Settings menu on Foxtel by clicking on the cog icon in the top right-hand corner of the screen.
- From the drop-down menu, select “Picture Quality Settings.”
- Check the current picture quality settings and ensure that it is set to “Auto.”
- If it is not set to “Auto,” select this option to ensure that Foxtel determines the video quality based on the speed of your internet connection.
6. Clear Foxtel App Cache
Clearing the Foxtel app cache is considered to be one of the most effective solutions for resolving the PE6007 error code.
This method can help to address the issue if it is caused by a corrupted cache file that is stored within the Foxtel app.
Clearing the app cache is a simple process and can be done on devices by following these steps:
Steps For Android Devices
- Go to “Settings” on your Android device.
- Scroll down and select “Apps” or “Applications”.
- Look for “Foxtel” and select it.
- Select “Storage”.
- Tap “Clear Cache”.
Steps For iOS Devices
- Go to “Settings” on your iOS device.
- Scroll down and select “General”.
- Select “iPhone Storage” or “iPad Storage”.
- Look for “Foxtel” and select it.
- Tap “Offload App” to remove the app and its cache files or “Delete App” to remove the app, its cache files, and all data associated with it.
7. Update The Foxtel App
If an outdated Foxtel app is causing the PE6007 error, simply updating the app can resolve the issue.
To update the Foxtel app, go to Google Play Store or Apple’s App Store on your Android or iOS device respectively.
Search for the Foxtel app, and if an update is available, tap the green or available Update button.
Once updated, launch the app to check if the error has been resolved.
8. Reinstall The Foxtel App
If you want a quick fix for the PE6007 error, you can try uninstalling and reinstalling the Foxtel app to get rid of any corrupted cache files or bugs.
To do so, uninstall the app from your device and reinstall it from the app store. Once installed, launch the app and check if the error persists.
9. Contact Foxtel Support
If none of the above steps works, contact Foxtel support for further assistance.
They can help you troubleshoot the issue and find a solution that works for you.
Here is the link to contact Foxtel support:https://help.foxtel.com.au/s/