How To Fix Enscape Asset Library Not Working

Are you experiencing issues with the Enscape asset library not working as expected? Fret not, as we’ve got you covered.

The error message reads as “Unable to access the Asset Library. The Asset Library requires a working internet connection. Please ensure a stable internet connection is provided when using the Asset Library.”

In this blog, we’ll walk you through the steps to troubleshoot and resolve any issues you may encounter with the Enscape asset library.

How To Fix Enscape Asset Library Not Working?

To fix Enscape asset library not working, you can ensure a stable internet connection, reset the custom asset library link, and update Enscape to the latest version. Additionally, you can edit the customassetlibrary.json file using Notepad.

1. Ensure A Stable Internet Connection

Enscape’s asset library may require an internet connection to download assets.

An unstable or disconnected internet can prevent assets from loading.

• Verify that your computer is connected to the internet.
• If you’re on a wireless connection, try switching to a wired connection for more stability.
• Disable any VPN or proxy that might be interfering with your connection to Enscape’s servers.
• Try to access the asset library again to see if the problem has been resolved.

2. Reset The Custom Asset Library Link

Sometimes, the link to your custom asset library may reset or become corrupted, which can cause the asset library to malfunction.

Resetting the link can help re-establish the connection to your assets and restore functionality.

• Open the Enscape asset library in your design application.
• Locate and click on the folder button at the bottom right of the Enscape custom asset library window.
• Choose a new folder or reselect the correct folder where your assets are stored.
• Confirm the selection and check if the asset library is now displaying your custom assets correctly.

3. Delete The Enscape Asset Cache Folder

Corrupt cache files can prevent Enscape’s asset library from loading correctly.

Deleting the cache folder will force Enscape to create fresh cache files, which can fix loading issues.

• Close Enscape and the host application (e.g., Revit, SketchUp).
• Press Win + R to open the Run dialog box, type %temp%, and press Enter.
• Navigate to the Enscape/Assets folder within the temp directory.
• Delete the Assets folder.
• Relaunch your host application and Enscape to check if the asset library is now working.

4. Update Enscape To The Latest Version

Outdated versions of Enscape may contain bugs that affect the asset library.

Updating to the latest version can resolve these issues as updates often include bug fixes and performance improvements.

• Open your host application and then open the Enscape plugin.
• Go to the ‘General Settings’ or ‘About’ section within the Enscape toolbar.
• Check for an ‘Updates’ option and see if there is a newer version available.
• Download and install the latest version of Enscape.
• Restart your host application and Enscape to see if the asset library loads correctly.

5. Edit CustomAssetLibrary.json File Using Notepad

If custom assets are not displaying properly, there might be an issue with the CustomAssetLibrary.json file.

Editing this file can correct paths or other data that might be causing the problem.

• Close Enscape and the host application (e.g., Revit, SketchUp).
• Navigate to the Enscape data folder (C:\Users\[YourUsername]\AppData\Local\Enscape\Data).
• Find and back up the CustomAssetLibrary.json file by copying it to another location.
• Open the original CustomAssetLibrary.json file with Notepad.
• Correct any incorrect paths or syntax errors found within the file.
• Save the changes in Notepad and close it.
• Reopen Enscape and the host application to see if the issue is resolved.

6. Disable Third-Party Plugins (if Applicable)

Third-party plugins can conflict with Enscape, causing the asset library to not work properly.

Disabling these can help identify the culprit.

• Open your host application’s plugin/extensions manager.
• Disable third-party plugins, especially those not vital to your current tasks.
• Restart the host application and Enscape after each plugin is disabled.
• Check if the asset library works after each plugin is turned off.
• Once identified, keep the conflicting plugin disabled, update it, or contact support.

7. Contact Enscape Support

If all other solutions fail, contacting Enscape’s support team can provide you with specific assistance for your issue.

They can offer more in-depth troubleshooting and support based on your particular setup and the issues you’re facing.