Are you encountering issues with updating your payment information on Disney Plus? It can be frustrating when the update payment button is not working as expected.
Whether you’re experiencing difficulties due to an expired debit or credit card, technical glitches, or other factors, we’ve got you covered with practical troubleshooting steps.
In this blog, we’ll explore effective solutions to address this issue and ensure that you can seamlessly update your payment details on Disney Plus.
How To Fix Disney Plus Update Payment Button Not Working?
To fix the Disney Plus update payment button not working you can check payment method validity, use a different payment method, log out and log back in. Additionally, you can clear the browser cache and cookies, and re-add the payment method.
1. Check Payment Method Validity
Ensure that the debit or credit card being used for payment is not expired or blocked. You can verify this by checking the expiration date and contacting your bank if necessary.
If the card is valid, contact your bank to ensure that there are no blocks or restrictions on the card that could be preventing the payment.
2. Use Different Payment Method
If the current payment method is not working, try using a different debit/credit card or consider using a gift card for the payment.
- Visit DisneyPlus.com on a web or mobile browser and log in.
- Select your Profile.
- Click on Account.
- Under the Subscription section, find your Disney+ subscription.
- Click on the Payment Method line, then select CHANGE.
- Select the new payment method you wish to use.
- Follow the prompts to add a new payment method, such as a different credit/debit card or a Disney Plus gift card.
- Confirm the new payment details and save the changes.
3. Log Out And Log Back In
Sometimes, logging out of the Disney Plus account and then logging back in can resolve technical glitches.
- Go to the Disney Plus app or website.
- Click your profile icon.
- Select “Log Out“.
- Close the app or browser.
- Reopen Disney Plus.
- Click “Login“.
- Enter your credentials and sign in.
4. Clear Browser Cache And Cookies
If accessing Disney Plus via a web browser, clearing the cache and cookies can help resolve any browsing-related issues that might be causing the update payment button to malfunction. Here’s how to do it:
For Google Chrome:
- Open the Chrome app on your device.
- Tap the three vertical dots at the top right corner.
- Select “History” and then “Clear browsing data.”
- Choose the data type you want to clear, such as cached images and files.
- Tap “Clear data” to confirm.
For Firefox:
- Click the Firefox menu button (three horizontal lines).
- Select “Settings” or “Options“.
- Go to the “Privacy & Security” panel.
- Click “Clear Data” under “Cookies and Site Data“.
- Check “Cookies and Site Data” and “Cached Web Content“.
- Click “Clear“.
- Restart Firefox.
For Safari:
- Open Safari.
- Click “Safari” in the menu bar.
- Select “Preferences“.
- Go to the “Privacy” tab.
- Click “Manage Website Data“.
- Click “Remove All” to clear cookies.
- To clear the cache, go to the “Advanced” tab.
- Enable “Show Develop menu in menu bar“.
- From the menu bar, select “Develop“.
- Click “Empty Caches“.
5. Re-Add Payment Method
Access the payment settings on Disney Plus and remove the current payment method from your account.
After removing the existing method, re-enter the payment details to add the same payment method back to your account.
Follow the steps to do this:
- Log into Disney Plus.
- Click on Profile.
- Go to Account.
- Select Payment Method.
- Choose Remove next to the current method.
- Confirm the removal.
- Click Add Payment Method.
- Enter payment details.
- Save the new method.
6. Update Disney Plus App
If using the Disney Plus app, ensure that it is updated to the latest version. Outdated software can sometimes cause functionality issues, including problems with the payment process.
- Open the app store.
- Search for Disney Plus.
- If an update is available, select “Update“.
- Launch Disney Plus.
- Attempt payment update.
7. Contact Disney Plus Support
If the issue persists, reaching out to Disney Plus support can provide additional assistance.
You can access the Disney Plus Help Center for account and payment-related queries and troubleshooting steps or you can follow the steps to chat and resolve you issue:
- Access the Disney Plus help center on the website.
- Initiate a chat, describe the issue, and provide relevant details.
- Receive personalized troubleshooting steps from the support representative.
- Implement the recommended solutions provided.
- Confirm the resolution of the issue with the support representative.