Diablo Immortal is finally available in the markets after facing numerous delays. The plot of the game revolves around the suspense story discussed between Diablo II and Diablo III.
the game is a fight between archaic evils revealing what will be the fate of humankind after the destruction of Worldstone.
While the release of the game made so much noise however it did not go smoothly as was expected, many multiplayer users faced crashes on their system or faced compatibility issues.
While the smartphones are meeting the least required condition for the Diablo immortal, the errors are still popping up.
The report of such a problem has been sent to Blizzard; however, till the time they release a bug fix or an update, you can try the simple hacks to see if the game starts working on your device.
Why Is Diablo Immortal Not Working?
The reasons for Diablo immortal not working properly on your device can be:
- The system requirement of the device is not met.
- Internet connectivity issue
- Outdated Visual C++ Redistributable and DirectX files.
- Outdated Graphics card.
- Corrupt game files.
These are the basic reasons which cause Diablo Immortal to not work properly. These issues have been reported by gamers worldwide.
If you think any one of them might be the reason, then keep reading because we will give you easy fixes to get you gaming again.
How To Fix “Diablo Immortal Not Working” On PC?
Fix 1: Check Your Internet Connection
The Internet is most important for the proper functioning of the Diable Immortal.
You must check whether your internet has proper speed and connection.
To check this, you can easily google speed test. This speed test will allow you to know the download and upload speed over your internet connection.
Fix 2: Making Changes In The Voice Chat
The voice chat option during the game has often interfered with the proper functioning of Diablo Immortal.
You can disable the voice chat option by browsing through the main menu. From this menu, change the chat settings.
Disable the voice chat option. After disabling the voice chat option, you shall save the settings and refresh the game.
Fix 3: Making Changes In Frame Per Second
Frame per second affects the graphics of the game directly. Often when the frame per second speed is not adjusted properly, it interferes with Diablo Immortal.
Follow the below steps to fix your frame-per-second settings.
- Search Diablo Immortal on your Desktop
- After you reach the home screen, you will see a menu option appearing. Click on it.
- When you click on the main menu, you will see Setting appear on the list. Select Setting to move further.
- After opening the Settings menu, a list will appear, which will allow you to change the settings of major aspects of the game. Select Graphics to change its settings.
- After entering the graphics menu, select FPS. This setting will allow you to adjust the frame per second setting. If your current setting is Unlimited FPS, then you should try and limit it to 60 FPS.
- Save this setting. Now refresh and try opening Diablo Immortal again.
Fix 4: Upgrade The Directx Files Along With Visual C++ Redistributable
DirectX files and Visual C++ Redistributable might need up-gradation to let Diablo Immortal function properly on your device. Follow these steps to upgrade these files.
- Open the browser of your choice and search for the Microsoft website.
- After searching for Microsoft website on your browser, open the download section on the website.
- After opening the download section, you will have to search for the DirectX end-user runtime installation.
- Download the DirectX end-user installation on your pc and click on Run.
- Follow the steps similarly for downloading and running C++ visual studio files.
- After completion, restarts your PC to save the settings and start playing Diablo Immortal again.
Fix 5: Boot Your System
- Start your computer, and you will be on your home page.
- Click on the windows key and R together. Now type MSConfig in the box and hit enter to move forward.
- After hitting enter, you need to open the service tab. This will allow you to open more options for further steps.
- After opening the service tab, you will see the option of Hide all the Microsoft services. Select this option. Remember, this is a very crucial step.
- After hiding all the Microsoft services, you need to disable all the other services on your desktop. Click on disable all to proceed.
- After completing the above steps, you need to open the start menu. Click on the start menu, and further options will appear.
- After opening the start menu, you will see Task manager in the list. Click on the Task manager to extend it further.
- As soon as you open the task manager, you will see all the tasks that are in progress currently on your desktop. You will have to disable each task manually. Then close the window.
- After disabling all the tasks from the task manager, you will need to restart your system to ensure the clean boot is successful.
- After restarting the PC, open Diablo Immortal and see the difference in its working.
Fix 6: Update The Graphics Card
The Graphics card may not be updated, which is creating problems with the functioning of Diablo Immortal. Follow this method to update your Graphics card.
- Click on the windows to open the start menu on your desktop.
- After opening the start menu, you will see a list of options. From this list, select the Device Manager. Click to open it.
- After opening the device manager, you will see a list of options. From these options, select display adaptors to expand its list further.
- After expanding the list, you will see the name of your graphics card. Select your graphics card to proceed further.
- After selecting your graphics card, you will see the option of an update on the above menu. The option is a black box with a green arrow. Upon selecting this option, the process of updating your graphics cards will begin.
- After selecting the update option for your graphics card, a window will open up. This window will consist of 2 options. You will have to select “search for updated driver software.”
- After selecting the search for updated driver software, you will see if your card is already updated and if not, then the update process will begin.
- As your graphic cards update, you will see a window that will indicate the progress of updating. After the update is completed, you will receive a notification on the window stating that your card is up to date. Now close this window.
- Refresh your PC. after refreshing, start Diablo Immortal again and see if it is working properly or not.
Fix 7: Scan The Game Files
If the game files are not complete, then Diablo Immortal will not function properly. To ensure Diablo Immortals’ performance follow these steps.
- Open the windows menu on your home screen and search for Battle.Net on your pc
- After searching on the start menu, open Battle.net to proceed further.
- As the Battle.net launcher opens, you will see a wheel-like icon on the screen. This icon represents settings. Click on it to proceed further.
- After opening the setting menu, you will see an inbuilt option for scanning and repairing the files provided by the Battle net. Click on it to start the process of scanning and repairing.
- As the process begins, you will see the progress on the screen. After the completion of the process, you can click on cancel, and the window will close down.
- Now refresh your computer and start Diablo Immortal again.
Fix 8: Giving Admin Permission To Diablo Immortal
After switching on your Desktop, you will see the option of My PC on the home screen. Select My PC to proceed further.
After opening My PC, you will see the option of local disks of your computer. Select the local disk to proceed further.
After opening the local disks, you will have the option of program files on your PC. select this option to proceed. From this selection, you will see that the names of all the apps on your PC will appear. Select Diablo Immortal to move further.
After selecting Diablo Immortal from the program files, you need to right-click on the file. This right-click will open a list from which you will have to select properties.
After selecting the properties, a window will open, which will consist of all the options regarding the properties of the game. From this, you will have to select the Compatibility option.
After opening the Compatibility section, you will have to click on the Run option to run a diagnosis as an administrator.
Now, this process is completed. You should refresh your PC and then start Diablo Immortal again to see if it is working properly.
Fix 9: Delete And Reinstall The Game
Through The Distributor App
After turning on your PC, you will need to open the search bar. Search for Blizzard.Net
After searching for Blizzard.net, open it. After opening the launcher, you will be directed to its home page.
After opening the BLizzard app, on its home page, you will see the icons of the games that you have installed. Look for the Diablo Immortals icon.
After selecting the icon of the game, you will have to click on the options. This will provide you with a list of actions that you can take.
After opening the options menu, you will see the uninstall in the list. Click on uninstall to take this action and remove the game from your Desktop.
Deleting Through Windows Setting
On your home screen, open the search bar and open settings.
After opening the settings, you will find numerous options, among which you will have to select Apps & features.
After selecting Ap[ps and Features, you will be shown a list of apps and games installed on your PC. Select Diablo Immortal from the option to take further action.
After selecting Diablo Immortal, you will see the option of uninstalling. Click on it to start the procedure.
How To Fix “Diablo Immortal Not Working” On Mobile?
Fix 1: Uninstall And Reinstall Diablo Immortal
After opening your mobile phone, search for Diablo Immortal.
After searching for Diablo immortal, do a long press to open its options.
After doing the long press, a list of options will appear. Select the option of uninstalling from the menu.
After that reinstall again and check its working or not. If its not working then try out other fixes.
Fix 2: Hard Reboot Your Device
On your device, press the home and power buttons together for at least 10 seconds.
After the long press of 10 seconds, release both the buttons. Now again, press the power button.
Now press the power button again so that the screen will start again. This process will reboot your system, and now you can start your game app easily.
Fix 3: Resolve Storage Issues
After starting your phone, open Settings from the menu.
After opening the settings, you will see many options in the list. Click on the search option and search for storage.
After searching, click on the storage option. It will open the distribution of storage on your device. This will show the bifurcation of how much space is taken by apps and phones.
Fix 4: Check Network Connectivity
Open your phone and click on settings to open.
After opening the settings, search for networks and connections to proceed further.
After opening the network settings, you can see whether your phone is connected to the Wifi or the data connection of your network provider.
Why Is Your Phone Not Compatible With Diablo Immortal?
To ensure that your device is compatible with Diablo Immortal. You should check the compatibility guide given below.
For iPhones- Diablo Immortal will run on every device, which is an iPhone 6 or model above this series. The Software must be updated till iOS 11.0 or further.
For Android- Diablo Immortal will be compatible if the android runs on Android 5.0 or later versions. The processor must be either Snapdragon 660 or above. The requirement of RAM stands and 2GB.
To Check Compatibility (iPhone)
Step 1: Open Settings
Open your iPhone and open the settings
Step 2: Open General
After opening the settings, click on General to proceed further.
Step 3: Click On Software Update
After opening general, you will see a list of options. Click on a software update to know which software is currently used on your iPhone.
Step 4: Update The Software If Required
After opening the software update, you will find the version of IOS currently used on your iPhone. You can update if required to match the compatibility.
To Check Compatibility (Android)
Step 1: Open Settings
Start your phone and search for settings. Click on in to open.
Step 2: Search For System
After opening the Settings, search for System in the search bar.
Step 3: Open System Update
Click on the system to open it further. Tap on a system update to see the version your phone is operating on
Step 4: Update If Required
If your android version is not compatible, you can update your version to make it compatible from here.
Conclusion
The launch of Diablo Immortal definitely created a buzz in the market; however, many gamers were left disheartened by the difficulty they faced in playing the game.
The website of the blizzard is swamped with doubts and assistance.
The above article can definitely help you deal with a few of the issues for both your mobile phone and desktop.
It is expected that an update or a bug fix will be released soon by the developers to maintain the excitement amongst the crowd.
