How To Fix Crunchyroll’s Subtitles Not Working

By Deepanshi Gahlyan . September 11, 20237 Mins read

Do you want to stream anime on Crunchyroll? Are you struggling to watch anime videos without subtitles? Are Crunchyroll’s subtitles not working on your account? Are the subtitles not working on some particular videos?

The article covers causes and fixes for the issue of Crunchyroll’s subtitles not working. You can solve the issue with the below-mentioned steps.

Crunchyroll is a paradise for anime lovers.

With its extensive library of anime and drama series, it’s a go-to platform for streaming high-quality content.

However, just like any other platform Crunchyroll too have some issues.

One of the most common issues users encounter is subtitles not working correctly or, in some cases, not working at all.

What Are The Reasons For Crunchyroll’s Subtitles Not Working?

1. Poor Internet Connection

A slow or unstable internet connection can lead to issues with subtitle loading. If your internet connection is not strong enough, subtitles may not load or may appear delayed.

Why Crunchyrolls Subtitles Not Working subtitles not working properly

2. Subtitles Not Enabled

You need to enable your subtitles and your preferred language while streaming any video on Crunchyroll.

If You haven’t enabled the subtitles then you can not watch the subtitles in your preferred language.

3. Subtitles Not Available

Sometimes, when the anime series that you are watching is new on Crunchyroll, there are chances that you can not use the subtitles feature because the subtitles have not been put yet for that particular series.

There can also be the case that the subtitles for your preferred language are not available.

If the subtitles are working on other videos except for one particular series then it can be a reason for that.

4. Ad-Blockers And VPNs

Ad-blockers and VPNs are popular tools for enhancing online privacy and reducing advertisements. However, they can sometimes interfere with Crunchyroll’s subtitle delivery system.

5. Crunchyroll Server Is Down

There can be chances that the Crunchyroll server is under some maintenance process due to which it is not syncing properly the subtitles with the anime videos leading you to not able to use subtitles.

Sometimes, due to a heavy load of requests, the Crunchyroll server could face a downtime disabling you from using certain features of the app leading you to face the issue of Crunchyroll Subtitles not working.

6. Outdated Crunchyroll App

If You are using an outdated Crunchyroll app then it can be a reason behind Crunchyroll’s Subtitles not working.

Updating apps regularly itself fixes a lot of unknown internal bugs.

Outdated apps can have compatibility issues while playing videos that require a new technology video player.

7. Outdated Web Browser

Just like the outdated Crunchyroll app, an outdated web browser can also cause issues with incompatibility in playing certain videos that require new updated software.

Therefore, if your web browser is not updated then it can be a reason Crunchyroll subtitles are not working.

How To Fix The Issue Of Crunchyroll’s Subtitles Not Working?

1. Ensure Good Internet Connection

The first and foremost step in solving the issue of Crunchyroll’s subtitles is to check whether your internet connection is stable or not and ensure a good internet connection.

If you are using a cellular network then you should try switching to a WiFi Network.

If you are already connected to a Wi-Fi network then try “forget the WiFi network” and then connect again.

If the problem still persists then contact your internet service provider for further assistance.

2. Check Whether Subtitles Are Enabled

You have to enable subtitles for the video you want to stream in your preferred language to use the subtitles feature on Crunchyroll.

Why Crunchyrolls Subtitles Not Working Enable subtitles

To enable subtitles in Crunchyroll Videos you need to follow the following steps:

Open the Crunchyroll app or website.
Play the video with subtitle issues.
Click on the gear icon (settings) in the video player.
Navigate to the “Subtitles” or “Language” section.
Make sure the subtitles are turned on and set to your preferred language.
Additionally, you can try switching to a different subtitle language and then back to your preferred language to refresh the subtitles.

3. Refresh The Page

If you are using the Crunchyroll website instead of the app to stream anime videos then you should try refreshing the page when you encounter issues with the subtitles to rule out temporary glitches.

If it is a minor glitch then it would be solved when the page would reload.

You can refresh the page with Ctrl+F5 (on Windows) or Shift+Cmd+R (on Mac)

4. Disable VPNs And Ad-Blockers

Third-party VPNs and add-blockers can create issues with the normal functioning of certain websites like Crunchyroll.

Therefore you should try disabling your VPN or Ad-blocker if you have installed any.

5. Check Crunchyroll Server Status

Crunchyroll serves a huge number of users on their website and app. When the user base is large the servers require more maintenance than usual.

You can check on Down Detector for Crunchyroll’s Server status.

Why Crunchyrolls Subtitles Not Working Server status

If there’s a problem with Crunchyroll’s server, you’ll be able to see a chart of recent outages and their current status.

6. Force Stop And Relaunch Crunchyroll App

Force quitting the Crunchyroll app will give it a fresh start.

To Force stop and relaunch the Crunchyroll app on IOS you need to Follow the following steps:

On the home screen of the Crunchyroll app, swipe up and hold to reveal the background app windows.
Swipe right to look for Crunchyroll and swipe up to remove the app.
Reopen Crunchyroll and check if the problem is solved.

To Force stop and relaunch the Crunchyroll app on Android you need to Follow the following steps:

Long-press the Crunchyroll app icon and tap on App Info.
Tap on Force Stop and select OK to confirm.
Close App Info and relaunch Crunchyroll to check if the problem is solved.

To Force stop and relaunch the Crunchyroll app on Smart TV you need to Follow the following steps:

Double-press the TV icon button on your Smart TV remote to reveal the background app windows.
Use the Navigation button to look for the Crunchyroll app.
Swipe up the Crunchyroll app window to force quit the app.

7. Log Out And Re- Login Crunchyroll Account

You should try logging out of your Crunchyroll account and then re-login it. This can solve any syncing or issue regarding fetching your account information from the Crunchyroll server.

Why Crunchyrolls Subtitles Not Working login page image

To log out and re-login to the Crunchyroll Website in your web browser you need to follow the following steps:

Click on the “Profile icon” on the top right corner
Scroll down to the bottom of the menu
Tap on “Log Out”.
To Re-login open a new tab in your browser and type “crunchyroll.com”.
Click on the “Profile Icon” in the top right corner.
Click on “log-in”.
Enter your Username and password and Tap on “Log-in”.

To log out and re-login to the Crunchyroll app on your Smartphone you need to follow the following steps:

Navigate to your Crunchyroll App and open it
Access Account Settings.
Scroll down and click on “Log Out” option.
Confirm Logout by tapping “Yes”.
Exit the Crunchyroll app.
To relog-in open the Crunchyroll app.
Click on “Log in” option.
Enter your credentials.
Click on “Login”.

To log out and re-login to the Crunchyroll app in your Smart TV you need to follow the following steps:

Navigate to the “Main Menu” on the home screen
Find and Click on the “Crunchyroll App” to open it.
Access Account Settings.
Click On “Log Out”.
Exit the Crunchyroll app
To Re-Login Navigate to the “Main Menu” on the home screen
Find and Click on the “Crunchyroll App” and press “OK” to launch it.
Select “Login”.
Enter Your credentials.
Click on “Login”.
If You use a Play Station Then also follow similar steps.

8. Update Crunchyroll App

Make sure the Crunchyroll app is updated to the recent updates. You can check for updates in your device’s app store.

To Update the Crunchyroll app on Android Follow the following steps:

Open the Google Play Store app on your Android device.
Tap on the “three horizontal lines” located at the top-left corner of the screen.
Select “My apps & games” from the drop-down menu.
Find Crunchyroll in the list of apps and tap on the “Update” button.
Wait for the update to complete, and launch the app.

To Update the Crunchyroll app on IOS Follow the following steps:

Open the App Store app on your iOS device.
Tap on your “profile picture” located at the top-right corner of the screen.
Scroll down and find “Crunchyroll” in the list of apps.
Tap on the “Update” button next to the Crunchyroll app.
Wait for the update to complete, and launch the app.

To Update the Crunchyroll app on Smart TV Follow the following steps:

To Update the Crunchyroll app on smart TV Open The “App Store” on the smart TV.
Search for “Crunchyroll App”.
Click on “Crunchyroll app”
Click on “Update”.
Wait for the update to complete and launch the app.

To Update the Crunchyroll app on PlayStation Follow the following steps:

To Update Crunchyroll on PlayStation navigate to the Crunchyroll app on the Home screen.
Press the options button on your PlayStation Remote.
A sidebar appears, Click “Check for Updates” on the sidebar.
Click on “Update”.

9. Update Web Browser

Make sure your browser is up to date. Most modern browsers update automatically, but you can check for updates manually in your device’s browser settings.

To Update your web browser Follow the following steps:

For Google Chrome:

click on the three dots in the top right corner
Select Help and Feedback from the drop-down menu.
Click on About Google Chrome.
If any Update is available Then Click “Update Google Chrome”

For Mozilla Firefox:

click on the three horizontal lines in the top right corner
Select Help and Feedback from the drop-down menu.
Click on About Firefox.
If any Update is available Then Click “Update Google Chrome”

For Microsoft Edge:

Open Microsoft Edge on your device.
Click on the three dots icon in the top right corner of the window.
Select Help and Feedback from the drop-down menu.
Click on About Microsoft Edge.
If an update is available, it will be downloaded and installed automatically.
Once the update is installed, click on Restart to complete the process.