The NJ Transit app helps people in New Jersey with live transit updates, buying tickets, and planning their journeys.
However, like any app, it is not immune to technical issues.
One common problem faced by users is the dreaded “Device Error. Could Not Connect to Server” error message, which can be frustrating, especially when trying to access critical information during a commute.
In this article, we will explore the possible reasons behind this issue and provide practical solutions to fix it.
Why NJ Transit App Could Not Connect To The Server?
The “Device Error. Could Not Connect to Server” error in the NJ Transit app can occur due to several reasons.
Primarily, network connectivity problems are the most common culprit, as the app relies on an active internet connection to fetch real-time data, schedules, and ticketing information.
Additionally, server downtime or maintenance can lead to temporary communication issues, causing users to encounter connection errors.
Another potential cause of this error is using an outdated version of the NJ Transit app.
Finally, corrupted app data or cache can result in communication problems with the server, leading to the malfunction and display of the connection error message.
How To Fix NJ Transit App Could Not Connect To The Server?
Here are several potential fixes that can help resolve the “Could Not Connect to Server” issue in the NJ Transit app:
1. Check Your Internet Connection
Before you start proceeding with the troubleshooting, first check your internet connection to ensure that it is stable and steady.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- Try connecting your device to a different Wi-Fi network or switch to a cellular data network to see if the issue is specific to your current network.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Check The Server Status
Make sure that the NJ Transit server is working fine.
If the server is undergoing maintenance or experiencing technical issues, it is recommended that you wait for some time and then try again later.
3. Check For Update
As mentioned earlier, NJ Transit is aware of this error and is actively working on a fix.
To check for any new updates, visit the app store on your device, search for the NJ Transit app, and if an update is available, make sure to install it.
4. Check For Update
Make sure you are using the latest version of the NJ Transit app to avoid any issues with device authentication.
To check for any new updates, visit the app store on your device, search for the NJ Transit app, and if an update is available, make sure to install it.
5. Clear Cache And Data
Sometimes, clearing the cache might resolve an issue, such as this one. After clearing the cache, check if the issue has been resolved or not.
Here are the steps for clearing the cache and date on your device.
Steps for clearing the cache and data on Android:
- Open Settings > Apps.
- Find and tap on the NJ Transit app.
- Tap on “Storage” or “Storage & cache.”
- Select “Clear cache” to remove temporary files.
- Optionally, you can tap on “Clear data” to delete all app data, including settings.
Steps for clearing the cache and data on iOS:
- Open Settings and go to the list of installed apps.
- Locate and tap on the NJ Transit app.
- Choose “Offload App” or “Delete App” to remove it.
- Visit the App Store and reinstall the NJ Transit app.
- Launch the app, log in, and the cache and data will be cleared during reinstallation.
5. Uninstall And Reinstall The App
If none of the above-mentioned solutions has worked, then try uninstalling the application from your device.
Afterwards, check if the issue of device authentication exists or not.
6. Contact NJ Transit Support
If the options mentioned earlier don’t work, contact NJ Transit’s customer support and give them clear information about the issue and what you’ve already tried to fix it.