Chipotle, the popular fast-casual restaurant chain, is currently facing customer complaints regarding missing or unaccounted rewards points.
Numerous customers have reported that their points are not showing up in their accounts, particularly after the latest app update.
This issue has affected mobile orders and has persisted for over a week.
While troubleshooting steps and reaching out to Chipotle support have proven unsuccessful, the company has yet to acknowledge the problem.
In this article, we will delve into the details of the issue, potential causes, and steps that affected customers can take.
Why Is Chipotle Rewards Points Not Showing Up Or Disappeared
Customers who have made multiple purchases in the past week have noticed that their reward points have not been credited to their accounts.
Normally, points are earned based on the amount spent, and Chipotle’s FAQ page states that it generally takes around 24-48 hours for the points to process and show up in users’ accounts.
However, since the latest app update, the points are not reflected in users’ accounts even after the expected waiting period.
This disruption in the points processing has left customers frustrated and concerned about the status of their accumulated rewards.
Troubleshooting steps such as restarting devices or reinstalling the app have not resolved the issue.
How To Fix Chipotle Rewards Points Not Showing Up Or Disappeared
Unfortunately, at this time, there is no definitive fix for the issue of missing or disappearing Chipotle rewards points.
However, there are a few steps you can take to potentially resolve the problem or seek assistance:
1. Wait And Monitor
It is possible that the delay in points appearing in your account is temporary.
Chipotle’s FAQ page mentions that points typically take 24-48 hours to process and show up.
Give it some time and keep an eye on your account to see if the points eventually appear.
2. Contact Chipotle Support
If the points still do not show up after the expected waiting period, it is recommended to reach out to Chipotle’s customer support for assistance.
Explain the issue, provide any relevant details such as order receipts or transaction information, and inquire about the missing points.
It’s important to be polite and provide as much information as possible.
To strengthen your case when contacting Chipotle support, document your purchases and gather evidence.
Keep track of your receipts, order confirmations, or any other relevant information that can validate your claim of missing points.
This evidence can assist support in resolving the issue more effectively.
Additionally, if you have experienced the issue and received compensation, such as the user who reportedly received an extra 250 coins, mention this when contacting support as it may help expedite the resolution process.
Here is the link to contact Chipotle support: https://www.chipotle.com/contact-us
Do Chipotle Rewards Points Expire
Yes, Chipotle rewards points do expire. According to Chipotle’s terms and conditions, your points will expire if you do not make a qualifying purchase to earn more reward points within a six-month period.
This means that you have six months between orders to continue accumulating points.
It’s important to make qualifying orders by spending at least $1 on your order, as some specific menu items may not qualify.
As long as you consistently place qualifying orders at Chipotle within the six-month timeframe, you can retain your reward points.
However, it’s crucial to stay an active member to keep your points intact.
If you deactivate your account, you will lose all accumulated points, but you can rejoin the program when you return.
Additionally, Chipotle has the right to terminate accounts for violations of their terms and conditions, leading to the expiration of reward points.
Despite the expiration policy, it is relatively simple to maintain an active account and preserve your valuable Chipotle reward points.