Are you encountering the ATO (MyGovID) Error Code CR1011 while trying to access your account? Don’t worry, you’re not alone.
This error code can be frustrating and confusing, but fortunately, there are several ways to fix it. This error comes while logging into ATO from MyGovID.
The full error message says-“Active Request Already Exists. We are unable to complete your login request at this time due to an active request already exists.”
In this article, we’ll explore the causes of this error and provide you with some quick and easy solutions to resolve it.
How To Fix ATO (MyGovid) Error Code Cr1011?
While it is true that there may not be official information available on the error as it’s an issue that is originating from the servers there is not much you can do.
But still, you can ty some fixes that may be able to get you rid of this error. Therefore, follow the below-mentioned fixes.
1. Quit And Relaunch The App
Simply quitting and relaunching the MyGovID app can fix the CR1011 error. To do this, double-tap the home button on your device, swipe up on the MyGovID app to close it, and then relaunch the app.
2. Reset The App
If quitting and relaunching the app doesn’t work, try resetting the MyGovID app. To do this, go to the app’s settings and select “Reset app.” Then, set up the app again using your latest MyGovID email address and re-verify your identity.
3. Check Server Status
The CR1011 error can also be caused by issues with the MyGovID server. To check the server status, visit the official ATO website and look for any announcements or notifications regarding server maintenance or downtime.
You can also try contacting the ATO directly for more information.
4. Update The App
You can try to update your MyGovID app to the latest version. This can often fix any bugs or glitches that may be causing the error. To update, simply go to your app store (Google Play or App Store), search for MyGovID, and click on the update button.
5. Check Internet Connection
Another common cause of the CR1011 error is a poor internet connection. Make sure that your device is connected to a stable and reliable Wi-Fi or mobile data network. You can also try turning off and on your Wi-Fi or mobile data to refresh the connection.
6. Reinstall The App
If none of the above steps work, try uninstalling and reinstalling the MyGovID app. To do this, go to your device’s app store, search for MyGovID, and select “Uninstall.”
Then, reinstall the app and set it up again using your latest MyGovID email address and re-verify your identity.
7. Contact ATO
If the error persists, you may need to contact the Australian Taxation Office (ATO) directly for further assistance. You can call the ATO on 13 28 61 or visit their website for more information.