Are you getting error code 999 on AirAsia Website?
AirAsia is a leading low-cost airline in South East Asia that has made air travel affordable and accessible for millions of travellers.
The airline’s Web site is a basic tool for customers who want to book flights, manage their reservations, and access other services.
However, customers sometimes encounter errors when using the website, such as the AirAsia error code 999.
The full error is “Error Code 999: Https failure response for htts://k.airasia.com/checkout-j/v4/bookingcheckout/1/0:417 OK“.
In this article, we will discuss what does AirAsia Error Code 999 means, why does it occurs and how to fix it.
What Is The AirAsia Error Code 999?
AirAsia error code 999 is an error that occurs when there is a technical issue with the airline’s website or server.
This error can be frustrating for users as it prevents them from accessing the website’s services.
Error code 999 can occur due to a variety of reasons such as high traffic volume, server maintenance or system problems.
Causes Of AirAsia Error Code 999
As mentioned previously, AirAsia error code 999 may occur for different reasons. The major reasons for this error are:
1. Server Maintenance
AirAsia’s website requires regular maintenance to ensure that it runs smoothly. During maintenance, the website’s server may be temporarily shut down, leading to the error code 999.
2. System Issues
Like any other website, the AirAsia website can experience system issues that can cause error code 999.
These issues can arise for various reasons, such as outdated software, hardware problems, or bugs in the website code.
3. AisAsia Website Is Overloaded
The AirAsia site is visited by millions of users daily. During peak periods, such as vacations and weekends, the website may have a high volume of traffic.
This may slow down or crash the site server causing error code 999.
4. Security Measures
In some cases, the error code 999 may occur due to security measures put in place by AirAsia to protect its users’ information.
For instance, if the website detects suspicious activity on a user’s account, it can temporarily block access to the account, resulting in error code 999.
How To Fix AirAsia Error Code 999?
Here are some steps that you can try
1. Refresh The AirAsia Webpage
The first step to troubleshoot error code 999 is to refresh the page. Sometimes the error can be due to a temporary glitch, and refreshing the page can fix the problem.
To refresh a page on most web browsers, you can use one of the following methods:
- Press the F5 key on your keyboard.
- Click the refresh button, which typically looks like a circular arrow icon, located in the browser’s toolbar or address bar.
- Right-click on the page and select “Refresh” or “Reload” from the context menu.
2. Erase Your Browser Cache And Cookies
Erasing cache and cookies from your browser can sometimes help fix the error.
Steps for clearing browser cookies and cache:
Steps to clear Google Chrome Cache:
- Open Chrome and click the three dots icon in the top-right corner.
- Select “More tools” and then “Clear browsing data”.
- In the “Time range” dropdown, select “All time”.
- Check the boxes next to “Cookies and other site data” and “Cached images and files”.
- Click “Clear data”.
Steps to clear Mozilla Firefox cache:
- Open Firefox and click the three bars icon in the top-right corner.
- Select “Options” and then “Privacy & Security”.
- In the “Cookies and Site Data” section, click “Clear Data”.
- Check the boxes next to “Cookies and Site Data” and “Cached Web Content”.
- Click “Clear”.
Steps to clear Safari Cache:
- Open Safari and click “Safari” in the top menu bar.
- Select “Preferences” and then “Privacy”.
- Click “Manage Website Data”.
- Select “Remove All” and then click “Done”.
Steps to clear Microsoft Edge cache:
- Open Edge and click the three dots icon in the top-right corner.
- Select “Settings” and then “Privacy, search, and services”.
- Click “Choose what to clear” under “Clear browsing data”.
- Check the boxes next to “Cookies and other site data” and “Cached images and files”.
- Click “Clear now”.
3. Use A Different Browser
If the error still exists, try accessing the website using a different browser. Occasionally, browser compatibility problems can cause the error.
4. Wait & Try Again Later
If none of the above step’s work, it may be due to a technical issue on the airline’s side. If this is the case, you may have to wait a few hours and try again later.
5. Turn Off VPN
If you are using a VPN, try turning it off. At times, frequently changing the location of your VPN can be considered suspicious activity for the website.
Step for Disable VPN:
Note: Steps may vary depending on the VPN software you are using.
- Locate your VPN software’s icon in the system tray or taskbar.
- Right-click on the icon to open the context menu.
- Look for an option that says “Disconnect” or “Turn Off.”
- Select the option to disconnect or turn off the VPN.
- To re-enable it, simply repeat the steps and select the option to connect or turn on the VPN.
6. Log Out Form Account And Then Re Login
Try logging out from your account and then re login. Then see it the Air Asia error code:999 still occurs or not.
To log out and re-login to AirAsia’s website, follow these steps:
- Open a web browser and go to the AirAsia homepage (www.airasia.com).
- Click the “Log in” button located at the top right-hand corner of the page.
- Enter your email address or username and password, then click “Log in.”
- Once you are logged in, click the profile icon (usually located in the top-right corner).
- Click “Log out” from the dropdown menu.
- To log back in, click the “Log in” button again and enter your email address or username and password.
- Click “Log in” to access your account again.
7. Contact AirAsia Customer Support
If the error code 999 continues to persist, you can contact AirAsia’s customer support team for assistance. They may be able to provide more information about the error and offer a solution.
You can contact AirAsia’s customer support through the following methods:
- Live Chat: You can chat with a customer service representative in real-time through AirAsia’s website. To access live chat, go to the AirAsia homepage and click “Support” at the top of the page, then click “Live chat” and follow the prompts.
- Email: You can send an email to AirAsia’s customer support team at [email protected]. Be sure to include your booking reference number and a detailed description of your issue.
- Social media: AirAsia is active on several social media platforms, including Facebook, Twitter, and Instagram. You can send a direct message to AirAsia on any of these platforms and expect a response within a reasonable time frame.
- Phone: AirAsia provides phone support for customers in select countries. To find the phone number for your region, go to the AirAsia homepage and click “Support” at the top of the page, then click “Contact us” and select your country from the dropdown menu.