What is the Full Form of FAQ?
Frequently Asked Questions is the full form of FAQ. This set of questions and answers are posted where they have a tendency to occur repeatedly.
FAQs(Frequently Asked Questions) are commonly posted on online platforms to spread awareness and help people to resolve their common queries. FAQ is commonly popular by its acronym and not by its full form.
The set of FAQs can vary from one question to numerous questions and answers depending upon the topic over which the FAQs are based.
Purpose Of Frequently Asked Questions
The primary motive of FAQs is to help individuals to get information easily on the commonly asked set of questions on any specific topic. FAQs help individuals to properly comprehend the topic and its related information easily on a single platform, website, or online forum. FAQs help in eradicating the process of answering the same question to millions of people.
Significance of Frequently Asked Questions
As Frequently asked questions are simply a result of feedback from people, the set of questions keep on updating.
- For example, in the case of a software company, people might have a query regarding a step of the installation process of a software. In such cases, people mostly email the company regarding the query. After seeing the same question being asked by the majority of the people, the company might like to add the particular query in the set of FAQs to inform the people at large about the installation process. This way, the company saves their time as well as that of the users.
Advantages of Frequently Asked Questions
There are various pros of Frequently asked questions, and they are as follows:
- Saves time
A set of well-researched FAQs updated on an online platform can save a significant amount of time on the part of the company as well as users.
In case of queries, users have a habit of repeatedly contacting the company. In case of similar queries being asked repeatedly, the company can post the commonly asked questions on their website, articles, or forums to prevent wastage of time.
- Saves efforts
Posting FAQs on the website, articles, or on online forums can also save tons of effort on the part of the company as well as users.
- Eradicate repetition of the process
Posting updated and well-researched sets of FAQs eradicate the repetition of answering the same set of questions again and again.
Disadvantages of Frequently Asked Questions
As there are various advantages of FAQs, there are some drawbacks as well. The cons of FAQs are as follows:
- Alienate website visitors
FAQs section alienates your visitors, which indirectly can affect the traffic on your website.
- FAQs can be lengthy and not to the point.
In order to cover all the information, companies usually make the mistake of making the FAQs section lengthy and complicated. In such cases, instead of resolving users’ doubts and queries, companies’ FAQ sections confuse the users even further.
Due to the lack of precise information in FAQs, the users also feel not connected to the brand of the company.