How to Contact Crypto.com?

Contact Crypto.com

In case you face any issues while using Crypto.com, you can always get in touch with Crypto.com support. Though with the huge customer base the platform is handling, they might take some time to answer your query. But they are responsive for sure. Therefore, the following is the guide to help you get in touch with the crypto.com team.

You can contact Crypto.com via live chat on the application or by sending a text to them on Twitter. There is also the option to send them an email.

Though, it is always advisable to try resolving the issue by yourself before you go on to contact them. They have answered many general issues in their Help section.

You can Contact Crypto.com Via Website Live Chat, Mobile app Live Chat, via Twitter Handle, and via email. Crypto.com usually takes about a few hours to a day or so to respond to queries because of the huge customer base they support.

4 Ways to contact Crypto.com

1. Contact Crypto.com Via Website Live Chat

Crypto.com allows users to contact them using the live chat feature available on their application and website. It is accessible to all users. The usual reply timing of the company is also mentioned in the chatbox.

Steps to start a live chat are as follows on the Website:

Step 1: Visit the crypto.com website (https://crypto.com/).

Step 2: Find the live chat icon on the bottom right corner of your screen & click on it.

Step 3: Find the option “Send us a Message” under the section “Start a Conversation” and click on it.

Step 4: Select your preferred language.

Step 5: Choose the topic of your inquiry.

Step 6: Choose the sub-category from the topic of your inquiry.

Step 7: The automated reply will prompt you with the content they have in the help section regarding your query. You can check those out and see if they’re helpful. If it was, then select “Yes, thank you.” Else, click on “I need more information.

Step 8: The automated reply will again ask you to find your solution from their Help section. You can either check that out or select “I still want to talk to someone.

Step 9: You’ll be then asked to write to elaborate on your query. 

Step 10: Type your query and hit send. You can also attach screenshots of your query by clicking on the “Attachment” icon.

Your query will be sent. Then wait for at least the mentioned reply-back time to hear back from them on your query. Keep checking your inbox periodically. Also, in the meantime, do not start another conversation as then, you may not get a reply at all.

Also Read: How to Set Up Fiat Wallet on Crypto.com?

2. Contact Crypto.com Via Mobile App Live Chat

Step 1: Launch the crypto.com application on your device.

Step 2: Click on the “live chat” icon present on the top right corner of your screen.

Step 3: Select the “Send us a message” option from the “Start a conversation” section.

Step 4: Choose the language of your preference.

Step 5: Choose the topic of your query.

Step 6: Choose the sub-category of the topic of your query.

Step 7: The automated messages will prompt you with options from the Help section available regarding your query. You can either check them or select “No I need more information.

Step 8: The automated message will again prompt you to find a solution in the Help section. You can either explore the Help section for your query or click on “I still want to talk to someone.

Step 9: You’ll be then prompted to provide a detailed description of your query. So, write your issue in detail. You can also attach screenshots to properly explain your issue. When you’re done, hit “Send.”

Your query will be sent to the crypto.com team. Then wait for some time to hear back from them. Keep checking your inbox periodically. Also, in the meantime, do not start another conversation as then, you may not get a reply at all.

3. Contact Crypto.com via Twitter Handle

Crypto.com has also made a Twitter account to provide customer support (https://mobile.twitter.com/cryptocomcs) and they’re quite active on it as well.

There are a few methods to contact the crypto.com team via Twitter.

  • Tag Crypto.com in Your Tweet

One of the methods of contacting the crypto.com team is by tweeting your issue and tagging @cryptocomcs. Though, in this scenario, they generally ask you to send them a direct message. This is so that they can take a better look at your issue and help accordingly.

  • Send Direct Message to Crypto.com on Twitter

Wait for some time till they respond back to you.

Also Read: Is Crypto.com Safe & Legit?

4. Contact crypto.com Via Email

You can also contact crypto.com by sending them an email. The official email address of crypto.com is contact@crypto.com.

To send your query via email, follow these steps:

  • Login to your email account.
  • Compose a new email.
  • Add contact@crypto.com in the recipient address. Write the subject and body of your email. Ensure that you properly describe your issue in the email.
  • Send the mail.

Crypto.com usually takes about a day to respond to queries. Though, because of their huge customer base, they may be having a lot of queries and that may cause a delay. But they respond as soon as they can. Therefore, keep checking your inbox periodically.

What is Crypto.com Email Address?

The official email address of crypto.com is contact@crypto.com. Crypto.com usually takes about a day to respond to queries. Though, because of their huge customer base, they may be having a lot of queries and that may cause a delay. But they respond as soon as they can. Therefore, keep checking your inbox periodically.

What is Crypto.com Phone Number?

No, you cannot as there is no Crypto.com phone number available. But contact number is available if you need support regarding Crypto.com Physical Card. When you receive your Physical Card, call Customer Service at 1-888-824-8817 to activate the card and receive your PIN.

Conclusion

Crypto.com is among the most popular platforms to create your crypto portfolio. It is almost inevitable that you will face an issue while using this platform as it is with every other platform.

For such scenarios, crypto.com has provided a help section to assist people in resolving issues themselves.

But even if in certain cases, you need personalized assistance, you can use live chat, email, and Twitter to contact them.

Also Read: Crypto.com Referrals

Frequently Asked Questions

Can I Contact Crypto.com via Phone?

No, you cannot as there is no Crypto.com phone number available. Crypto.com does not provide customer support via phone.


How long does Crypto.com take to Respond to a Query?

Crypto.com usually takes about a few hours to a day or so to respond to queries because of the huge customer base they support.