ASDA, a major UK supermarket, has a rewards program called “ASDA Rewards” that offers customers discounts and rewards.
One of its perks is the “Spin to Win” feature, where shoppers can spin a virtual wheel to win prizes and discounts.
However, some customers have experienced problems with this feature not working correctly.
In this article, we’ll look into why this issue occurs and suggest potential solutions to resolve it.
Why ASDA Rewards Spin To Win Not Working?
Based on our research, there are a few common reasons why the ASDA Rewards Spin to Win feature may not work correctly. These reasons include:
1. Your Not Eligible
The game is accessible to customers who’ve spent at least £5.
If you haven’t spent this amount, you can’t play, even if you’ve scanned your Asda Rewards app.
2. You Have Missed To Scan
Scanning your app at checkout is necessary for game eligibility.
If you haven’t done this, you can’t play, even if you meet the spending requirement.
3. Technical Issues
Sometimes, technical problems can disrupt gameplay.
Asda usually fixes these problems quickly, if that situation you wait for some time.
4. Regional Limitations
The game is exclusive to the UK, which makes it inaccessible to those outside the country.
The game won’t be accessible to you if you’re not in the UK.
How To Fix ASDA Rewards Spin To Win Not Working?
Here are some fixes that might help you resolve this issue:
1. Check Your Internet Connection
Before making any adjustments, ensure that your internet connection is steady and stable.
Any disruption in the network can cause issues on ASDA.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- Try connecting your device to a different Wi-Fi network or switch to a cellular data network to see if the issue is specific to your current network.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Make Sure You Are Eligible
To play the Spin to Win game, you need to have spent £5 or more.
If you haven’t reached this spending threshold, even if you’ve scanned your Asda Rewards app, you won’t be able to play.
To make sure you’re eligible, ensure that you’ve spent at least £5 in-store or online and scanned your Asda Rewards app at the checkout.
3. Restart Your Phone
Sometimes, the performance of an app can be affected by temporary problems with your device.
To see if this is the case, try restarting your phone.
A quick restart of your device can help identify and potentially resolve any ongoing issues.
4. Update The ASDA App
It’s important to ensure that your game is fully updated to the latest version.
Check if any updates are available, and if so, make sure to install them.
You can update the ASDA app by visiting the App Store or Google Play; search for “Asda Rewards,” select the app, and tap the update option.
5. Clear ASDA App Cache And Data
Try clearing the ASDA cache, as sometimes these cache and data can get corrupted and cause issues with the application.
After clearing the cache and data, check if the issue has been resolved or not.
Here are the steps to clear cache and data on Andriod device:
- Open Settings > Apps.
- Find and tap on the ASDA app.
- Tap on “Storage” or “Storage & cache.”
- Select “Clear cache” to remove temporary files.
- Optionally, you can tap on “Clear data” to delete all app data, including settings.
Here are the steps to clear cache and data on iOS device:
- Open Settings and go to the list of installed apps.
- Locate and tap on the ASDA app.
- Choose “Offload App” or “Delete App” to remove it.
- Visit the App Store and reinstall the ASDA app.
6. Uninstall And Reinstall The ASDA App
Lastly, if none of the above solutions has worked for you, try uninstalling ASDA from your device and then reinstalling it.
Here are the steps to uninstall and reinstall the ASDA app on iOS:
- Press and hold the ASDA app icon on your home screen.
- Select “Remove app” to uninstall the app.
- Go to the App Store and search for the ASDA app.
- Download and install the latest version of the app.
Here are the steps to uninstall and reinstall the ASDA app on Android:
- Go to the “Settings” app on your device.
- Select “Apps & notifications” and then “See all apps.”
- Find the ASDA app and select it.
- Select “Uninstall” to remove the app.
- Go to the Google Play Store and search for the ASDA app.
- Download and install the latest version of the app.
7. Contact ASDA Support
If the previous fixes didn’t work, contact ASDA support for more help.
They’re experts and can give you specific guidance to solve the issue.