Ubisoft is a famous game company known for creating exciting games.
But, just like any software, even their game launcher can have problems.
One issue players might face is the “Unable to Start Download Error Code 17006.”
The exact error message reads: “Unable to start download (Code: 17006) Unable to start download (Code: 17006) This could be due to the following reasons: There was an issue connecting to one or more of our services“.
This article will look into why this error happens and share ways to fix it.
What Causes Ubisoft Unable To Start Download Error Code 1700?
The error code 17006 in Ubisoft’s Uplay launcher can happen for different reasons.
This might be due to a weak internet connection causing download problems.
Sometimes, antivirus or firewall software might accidentally block Uplay from using the internet, leading to this error.
Another reason could be broken or old cache files in Uplay causing various issues, including the persistent 17006 error.
If Uplay isn’t installed properly or is outdated, it can also cause download errors.
Remember, sometimes the problem might not be on your side, but with Ubisoft like when they’re doing maintenance or the servers are down.
Also, having other software running alongside Uplay might sometimes lead to connectivity issues.
How To Fix Ubisoft Unable To Start Download Error Code 1700?
Here are some fixes that might help you with the issue:
1. Check Your Internet Connection
Before making any adjustments, ensure that your internet connection is steady and stable.
Any disruption in the network can cause issues with Ubisoft.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- If you’re using Wi-Fi, try switching to a wired connection to rule out any potential wireless issues.
- Restart your router or modem to refresh the connection.
2. Check The Ubisoft Server Status
Check if the Ubisoft server has any issues, such as maintenance or technical problems.
In case the server is down for some reason, it is recommended that you wait for some time and then try again later.
3. Temporarily Disable Antivirus And Firewall
Turn off the antivirus or firewall and see if that fixes the problem to figure out if they are causing it.
To temporarily disable your antivirus software, locate the antivirus program on your computer, open its settings, and disable it.
To temporarily disable your firewall, follow these steps:
- Open the Control Panel.
- Search for “Windows Defender Firewall”.
- Select the appropriate network profile.
- Choose the option to turn off the firewall for the selected profile.
- Save the changes and exit the settings.
4. Clear Ubisoft Cache
Try clearing the Ubisoft cache, as sometimes these caches can get corrupted and cause issues with the application.
After clearing the cache, check if the issue has been resolved or not.
To clear the Ubisoft cache on your device, follow these steps:
- Close the Ubisoft completely.
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type “%localappdata%” (without quotes) in the Run dialog box and press Enter. This will open the Local AppData folder.
- Locate and open the “Ubisoft” folder.
- Inside the Ubisoft folder, you should see a “cache” folder. Right-click on the cache folder and select “Delete” from the context menu.
- Confirm the deletion when prompted.
- Once the cache folder is deleted, you can restart the Ubisoft client.
5. Uninstall And Reinstall
If nothing else has fixed the issue, try uninstalling Ubisoft from your device and then reinstall it from the official website.
Here are the steps to uninstall and reinstall the Ubisoft application on your device:
- Press the Windows key + “I” to open the Settings menu.
- Go to “Apps” or “Apps & features” in the Settings menu.
- In the search bar, type “Ubisoft” to locate the Ubisoft application.
- Once you find Ubisoft in the list, click on it to select it.
- Click on the three dots button, usually located next to the app’s name.
- From the dropdown menu, choose “Uninstall” to remove Ubisoft from your PC.
- Download the Ubisoft installation file from the official website.
- Once the download is complete, locate the file and run it to install Ubisoft on your PC.
6. Contact The Ubisoft Support
If the solutions above don’t help, then you should contact Ubisoft’s customer support.
They might have more advice or know about the problem.