Zelle is a quick, secure, and simple method to send and receive money with friends, family, and people you know.
Are you getting issue in Citibank with Zelle?
Zelle is not working with Citibank for you?
Or are you getting error zelle service temporarily unavailable, Please try again latyer when you making payment on Citibank?
No worries! There are lot of people experiencing the same issue.
In this guide, we will discuss why Citibank Zelle not working or Zelle saying service temporarily unavailable on Citibank and how to fix it.
Why Is Citibank Zelle Not Working?
If Citibank Zelle is not working because, It can happen due to several reasons such as:
Reason 1: Your email address or US mobile number is already associated with Zelle profile through another participating bank or credit union. Your mobile numer or email address can’t be enrolled with more than one Zelle account.
Reason 2: Your transfer put on hold due to security reasons.
Reason 3: You have exceeded the transfer limit with Zelle.
Reason 4: Citibank or Zelle servers are down.
Reason 5: You are using the outdated version of Citibank App.
Reason 6: You don’t have stable internet connection.
Reason 7: There is some issue with the recipient’s US mobile number or email address.
Reason 8: Recipient is not enrolled with Zelle
Reason 9: You are using Antivirus or VPN on your device
Reason 10: You have entered the wrong email address or US mobile number
Reason 11: You don’t have sufficient balance in your account
How To Fix Citibank Zelle Not Working?
Fix 1: Remove The US Mobile Number Or Email Address If Associated With Another Zelle Profile
If your email address or US mobile number is already associated with Zelle profile through another participating bank or credit union.
Your mobile numer or email address can’t be enrolled with more than one Zelle account.
In this Scenrio, contact the participating bank or credit union to remove the email address or mobile number from another Zelle account.
Fix 2: Make Sure You Have Stable Internet Connection
One of the most common reasons why Citibank Zelle is not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if Citibank Zelle issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Increase The Zelle Transfer Limit
Citibank is having a limit the amount you can transfer through Zelle.
After that limit, if you try to transfer through Zelle then your payment will be failed.
In this scenario, try to use alternate method for quick sending of money like Venmo or Cash App.
Fix 4: Update Citibank App To Latest Version
Most of time, when there is some issue with Citibank app, clearing the app cache will resolve the issue.
So, To fix the Citibank zele issue, clear Citibank app cache. To clear the Citibank App cache,
For Android users, Go to settings >> Find Citibank App and click on that >> Tap on clear cache >> Citibank App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Citibank App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Citibank app.
Check Citibank Zelle is working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 5: Check Citibank Or Zelle Server Status
If Citibank Zelle is not working then there are chances that there are some bug or glitch in Citibank or Zelle or Citibank/ Zelle server is down.
There are many ways to check if Citibank or Zelle server is down or if there is some bug/ glitch in Citibank or Zelle.
First way is go to downdetector >> Search for Citibank or Zelle >> check if there is spike in the graph or not.
If there is spike then either Citibank or Zelle server is down or there is some bug.
Another way is just search on Twitter “Citibank down” or “Zelle down”. You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by the Citibank/ Zelle team or Citibank/ Zelle server is up.
Fix 6: Disable Antivirus Or VPN On Your Device
If you are using VPN or antivirus in your device and its enabled then Citibank Zelle might not work.
So, First disable the VPN in your device and then check Citibank Zelle will work.
Fix 7: Restart Your Device
If above solution not working then sometimes, there is an issue with your device not Citibank or Zelle. So, Close the Citibank and hard reboot your device.
After rebooting the device, check if Citibank Zelle working or not.
Fix 8: Contact Citibank Support Team
After performing the above fixes, if Citibank Zelle still not working then contact the Citibank support team.
Explain your issue properly to Citibank support team. After that follow the Citibank team instruction.
They will help you to fix your Citibank Zelle related issue.
Why Zelle Saying “Service Temporarily Unavailable” On Citibank?
Zelle service is temporarily unavailable on Citibank because you dont have stable internet connection.
If you have stable internet connection then Zelle or Citibank server is down.
How To Fix Zelle Service Temporarily Unavailable On Citibank?
To Fix Zelle service temporarily unavailable on Citibank, Make sure you have stable internet connection.
If you have stable internet connection then wait till the Zelle or Citibank server is up.
Till that time you can’t do anything, just wait for everything works fine.
Also, you can connect with Citibank team if you have still any issue: https://online.citi.com/US/ag/zelle/p2pmarketing
Also, you can tag Citibank on Twitter by explaining your issue: https://twitter.com/Citibank