“Oops! We could not find matching credentials Snapchat” is one of the common login issues that one can encounter while using the application.
The error restricts you from logging in to your Snapchat account.
Surely, the “Oops! We could not find matching credentials Snapchat” issue can be frustrating for a lot of people but fortunately, it can be resolved with some simple steps.
Here’s what you need to do to fix the “Oops! We could not find matching credentials Snapchat” issue.
What Does “Matching Credentials” Mean On Snapchat?
The term “Matching credentials” refers to a login issue on Snapchat. Matching credentials often occur for Snapchat users who enter the wrong credentials.
A member of the SnapchatHelp subreddit group identified the matching credentials notification on Snapchat as a login issue.
The situation is as follows: Snapchat shuts your profile, and when you attempt to log in using your login information, it displays the message “Oops! We were unable to discover credentials that matched.
Even though you entered the correct credentials, this still occurs.
You could occasionally continue to get the incorrect credentials message even after resetting your password.
What Does It Mean When Snapchat Says, “Oops! We Cannot Find Matching Credentials”?
When the statement “Oops! We cannot find matching credentials” appears, it means the program detects suspicious activity on the user’s account, and it does not allow you to log in to your account with your login credentials.
Additionally, when Snapchat says, “Oops! we could not find matching credentials,” it can occur when someone tried to gain access to the Snapchat account information or when the application was simultaneously getting multiple account login attempts from a strange location.
Here are some reasons you encounter the “Oops! We could not find matching credentials Snapchat” issue:
1. Your Account Has Been Hacked
Snapchat has detected attempts to log into your profile from an unidentified location, which is another reason why your account has been locked out.
Another scenario is when users’ Snapchat accounts received multiple simultaneous login attempts from remote locations.
Assume that while you are using Snapchat, someone is attempting to enter your account.
As a safety measure, the user will be blocked out of their profile as soon as Snapchat determines that one of the multiple access attempts to enter their account was dubious.
Let’s say you sign in with the same user id and passcode on multiple websites that might have been hacked. In that situation, it would be rather simple to compromise your information.
2. There Is Some Bug/ Glitch In Snapchat App
If you are unable to log in and are receiving the message “Oops! We Couldn’t Find Matching Credentials,” there may be a systemic issue with Snapchat.
Even when your username and password are correct, the system can log out of your account from your device when there is a malfunction.
This indicates that your only options for fixing the issue are to try a couple of troubleshooting techniques or wait for it to get resolved. Apps can occasionally contain bugs that result in unexpected failures.
Therefore, if the matching credentials issue appears even after you’ve provided the right passcode, you can attribute it to a glitch or other error that is outside your management.
3. The Snapchat App Is Outdated
If your Snapchat App is outdated, this can be the cause of the “Oops! We Couldn’t Find Matching Credentials” issue. To prevent receiving the login incorrectly, you must have an application that is current.
As outdated apps are more prone to problems and glitches, updating the application will enable Snapchat to access your profile.
How To Fix “ Oops! We Could Not Find Matching Credentials” On Snapchat?
Here are a couple of solutions to fix “Oops! We could not find matching credentials” on Snapchat. It is advisable that you try the next approach if the first one fails to resolve the problem.
A few of the fixes are mentioned below:
Fix 1: Verify If The Snapchat Account Is Blocked
This error statement “Oops! We could not find the matching credentials” can occur as a result of Snapchat locking your account.
The user must take the following actions in order to fix the problem. From the menu box, choose the option “Forgot Password.”
Then the user will immediately be directed to a device screen saying “Manage My Account” by email.
Try updating your application if you can’t see this. From the menu in the yellow box, choose “Unlock Account.” It ought to verify whether the account has been enabled or not. After that, try logging in once more.
Fix 2: Reset Your Snapchat Account Password
While you’re using the Snapchat account to talk, someone else might be trying to login to the Snapchat account.
The app has locked the account as a preventative measure of security since it has assessed that one of the account logins is suspicious.
Fix 3: Update The Snapchat App
Snapchat unveiled the latest update to resolve the credentials error that is occurring on your device while you try to open the Snapchat account.
The users do not need to worry about individually updating it because the majority of updates will be automatic.
Because your device isn’t configured to get regular updates, you might not be getting the most recent Snapchat update.
Alternatively, it’s as easy as going to your phone’s app store and choosing the updates option. Hence, you are done!
Fix 4: Try To Log In Multiple Times Into Snapchat
The users can fix the “Oops! We Couldn’t Find Matching Credentials” issue and regain access to their Snapchat accounts by repeatedly changing their passcode and attempting to access his/her accounts multiple times on their devices. Get the verification link emailed to your email to complete this.
If the user needs to prove his/her identity from this point on, go ahead. You’ll need to type and verify the password after your identification has been confirmed.
When it is verified, proceed to log in. Keep trying if you’ve been attempting this; you could get lucky and be able to log back into your profile.
Fix 5: Login Using A Different Device
You can attempt to log in from another device if you have one.
Login to the Snapchat account using a different device may work and help the users in fixing up this issue of the occurrence of the statement “Oops! We could not find matching credentials.”
Fix 6: Reach Out To The Snapchat Support Team
If you discover that you can log in with your new smartphone but not your Snapchat phone, there was a bug that resulted in the error message “Oops! We Couldn’t Find Matching Credentials.” Fix the issue by contacting the Snapchat support team.
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Conclusion
To Fix the occurrence of the state “Oops! We could not find matching credentials” on your Snapchat application, update the Snapchat app to the latest version and then switch off and on your smartphone. This will resolve your issue and you can login to the Snapchat account.
Alternately, there are chances of some technical glitches in the Snapchat app or your device.
So, in this case of your device, the user can fix up the issue by clearing the cache or if the glitch is there in the application then the user must wait for the Snapchat support team to resolve it.
To avoid seeing the “Oops! we couldn’t find matching credentials” notice, keep your passwords secure and stay up-to-date on Snapchat news.
However, if any mentioned methods do not help you, you can reach out to the support team.
