Why Is My Lyft Account Disabled?

Lyft Passenger account disabled

Lyft is a ride-sharing service based in the United States that allows people to book vehicle rides or become drivers. Ride-sharing services make our lives easier, so whether you’re a frequent Lyft passenger or merely use it sometimes, having your Lyft account disabled might be challenging.

What Is A “Lyft Disabled Account”?

A disabled Lyft account implies you cannot further use their services, even requesting a ride. When Lyft disabled an account, they sent an error message or notification on your phone. 

Why Is My Lyft Account Disabled?

Only when Lyft detects fraudulent activities, improper use of app and not obeying Lyft policies done by passengers may disable your Lyft accounts. If your Lyft account is disabled, you won’t be able to use all of the app’s functions, including the ability to request trips. 

After Lyft has deactivated your account, you should get an error notice when you try to use it. Otherwise, automated notifications and messages are being sent to your phone number instead of the notification system either you have connected your Lyft account with an email address, notifications may be sent to that address. 

We have listed down some reasons why your lyft passenger account has been disabled. 

Reasons For Lyft Passenger Account Disabled

The most complicated element of addressing a deactivated account may be identifying the cause of it, especially if you take pleasure in adhering to all of Lyft’s rules of service. However, some of the reasons may be self-evident. 

1. Other People’s Ride Requests With Its Contact 

With its contact synchronization function in the Lyft app, Lyft even encourages people to request trips for friends. But make sure you trust anyone you’re requesting rides from, or use their profile to request a ride.

Otherwise, they could do something during a ride that violates Lyft’s terms of service, and you won’t know until your account is affected. 

If you don’t know what the complaint was about or who filed it, it’s tough to have your account reactivated once it’s been disabled due to a violation of TOS.

Depending on the circumstances of the incident, Lyft may consider you a danger to potential drivers and decline to reactivate your account or enforce a suspension duration and then after Lyft will resolve your account.

2. Account Hacking Or Fraudulent Activity On Lyft 

It includes Lyft’s free ride hacks that are a little on the “shady” side. If you come back to your Lyft account after a long period of inactivity and notice that it has been disabled, it’s possible that something happened to the account while you were away that caused Lyft to doubt its validity.

Disabling your account and preventing future spending is almost as crucial for their protection as it is for yours in these cases.

Examine the transaction history of the debit or credit card you’ve linked to your account, and check for Lyft transactions for rides you’re sure you didn’t order. If you notice anything out of the regular, it’s possible to account may be hacked. 

Then, call your bank or credit card issuer and follow their instructions for dealing with fraudulent transactions. Your bank might also send you a replacement card that must be linked to your account after the problem is resolved.

Inform Lyft’s customer service staff once you’ve visited the bank. It will allow Lyft staff to begin investigating the situation as soon as feasible.

The most effective and efficient way to contact Lyft is by email, something that you can do by visiting the Lyft support website and filing an assistance request.

Because the time it takes Lyft to respond to emails varies, you could try tweeting their official Twitter account at @AskLyft if you want a faster response. 

Lyft presently does not provide a customer service phone number for customers who would like to talk with someone directly. When Lyft gets your email or tweet, they’ll assist you in figuring out what’s wrong and guide you through the procedures to reclaim your account. 

3. Failure To Adhere To Lyft’s Passenger Policies

Lyft strives to provide a secure environment for all road users, including passengers and drivers. Passengers can complain to Lyft drivers for several reasons, and drivers can report passengers using a set of regulations that specify what behavior merits account deactivation in the eyes of Lyft.

Reports of discrimination based on gender, religion, nationality, color, sexual orientation, age, and various factors are among the guidelines that can result in a Lyft account being terminated.

Misreporting between both riders and drivers is a continuing issue. While Lyft has made precautions to avoid it, they can only go so far until proof supporting or disputing a claim is presented.

Don’t be worried if a driver falsely reports you for rules violations and your account is canceled. By contacting Lyft’s customer service, you may refute any bogus reports. If Lyft discovers video or audio evidence that you have broken their policies, they will suspend your account.

With all this in mind, make sure to follow Lyft’s regulations at all times when on a journey. If you commit too many infractions, your account may be permanently deactivated from the app. 

Also Read: How do Lyft Drivers get Paid?

Use The “Lyft Help” Form To Contact Lyft Customer Service

You may contact Lyft’s customer service staff by filling out the “Lyft Help” form. You must provide your email address, a subject, and a phone number.

  • Click ‘I am a passenger’ within the ‘What do you need help with?’ option. 
  • Then, click ‘Profile and account settings,’ followed by ‘No login.’ 
  • Depending on your situation, choose ‘Received account disabled message’ or ‘No disabled notice but can’t log in.’ 
  • Kindly submit after completing the form. 
  • Please keep in mind that Lyft may not answer for many days.

Why Isn’t Lyft Working For Me? 

Close the app as well as any other background programs on your smartphone. To refresh your network connection, turn flight mode on and off once. The application should be uninstalled and reinstalled.

Also Read: How to Reactivate Your Deactivated Lyft Account?

Would It Be Allowed To Have Two Lyft Accounts? 

Yes, you need a different email address, credit card, and phone number for each transaction. You are free to open as many new accounts (and take as many free rides) as you want as long as they track you by your email address. Read your emails for information on how to regain access to your account.