Problems With Walmart Grocery Pickup

problems with walmart grocery pickup

Walmart being one of the biggest retail stores is a reliable option for Grocery and other items shopping for people in the USA.

Now, it has also introduced online order booking services to make the process of buying things from the store easier and more convenient for the user. 

Unfortunately, a lot of people have reported issues related to the Walmart grocery pickup services, because of which people are still not sure about using these pickup services.

Here is a glimpse of all the issues that one may face while ordering grocery via Walmart.

Problems With Walmart Grocery Pickup

Some of the common problems/ issues with Walmart grocery pickup services include 

  • Damaged groceries
  • Late delivery of groceries
  • Static delivery timings
  • Walmart app not properly working

Being an application, it is common to face issues while using Walmart as well. However, the team is attempting their best to fix all these issues with the application and improve their services. 

Walmart Groceries Pickup Complaints

Here are some of the Walmart grocery pickup complaints-

  • The consumers couldn’t adjust their delivery time. According to a few consumers’ recent orders, we got to know that you would have to schedule grocery pickup for the next day. They said that they had set a time between 3 p.m. to 6 p.m., but since they were busy at that time, they were not able to pick up their order, so they resorted to cancellation. 
  • The majority of people have complained about the store not having what they ordered. But when they complained they said they didn’t want an alternative, the store gave one nevertheless.
  • There were even a few who said that their groceries were not in good condition, like a consumer who said that he ordered a carton of eggs where 5 of them were cracked and could not be used.

Also Read: How Long Will Walmart Hold Your Grocery Order?

Should I Tip The Walmart Grocery Pickup Person?

It mostly depends on you. Although Walmart employees do not accept tips for pickup,

You can show your appreciation by posting a positive comment on your customer survey once you receive your item.

This includes leaving a comment for all the items that you have received or the services provided by Walmart staff. If you still want to tip the driver, here are certain things that you need to know.

  • Tips are entirely optional and go to the driver.
  • You can tip before, after, or during the delivery of your order.
  • You have up to 24 hours following delivery to change your tip amount.
  • If you prefer to leave a tip for your delivery driver, you have up to 14 days to do so.

What Happens If I Don’t Pick Up Pickup At Walmart? 

If by any chance, you fail to pick up your order from Walmart, the store will keep your order for seven days with them.

So, if you are not available on a particular day, you can go any other day within the seven days of your original pickup time and pick up your order.

However, if you still fail to pick up your order, the order will be canceled by Walmart, and a refund will be initiated to the account.

Why Is Walmart Grocery App Not Working?

Walmart applications not starting or getting stuck while working on it are some common issues that a user may face. This generally happens when there is high traffic on the application. Some other reasons may include:

  • Outdated version of the application
  • Weak internet connection
  • Your phone does not have enough space to run the application.
  • The servers are down.

Does Walmart Grocery Pickup Use Reusable Bags?

Yes, It is currently using reusable tote bags. Walmart’s InHome, which is a direct-to-fridge delivery service, has already reached 30 million households.

Walmart is trying out each and every way to ensure the less use of plastic or plastic bags. Therefore, it has introduced reusable tote bags, which are easier to carry, sturdy in nature, and good for the environment.

Also Read: Walmart Online Ordering Problems 

Why Is My Walmart Pickup Order Taking So Long?

A delay may occur if the item is not immediately accessible at the Walmart store or stocking site.

Once an order has been delivered to a store or fulfillment center, it might take anywhere from 2 to 4 hours for Walmart to process it.

The order then moves to the “shipping” stage once it has been processed.

But still, some Walmart customers have had to wait 2–10 days for the “processing” stage to transition to “shipping.”

Can My Spouse Pick Up My Walmart Grocery Order?

Yes, your spouse can pick up your order from Walmart. If you are unable to pick up your Walmart order but know someone who can, you can provide their name and contact information with your order at checkout.

Make sure that they have the details of your order and that you have added their information to your order.

Also Read: Does Walmart Take Apple Pay?

How To Add Alternate Person To Your Walmart Account?

Steps to Add Alternate Person To Your Walmart Account:

Step 1: Login To Your Walmart Account

Open your Walmart account from the website or application.

Step 2: Choose The Account Option

From the menu, choose the account option.

Step 3: Select See Details Next To The Order

After you choose the account option, click on See Details which is next to the order.

Step 4: Tap On Current Pickup Person

When clicking See Details, you will get a lot of options, but you have to click Edit next to Current Pickup Person.

Step 5: Fill In The Details For Your Alternate Pickup Person

The final step is to fill in the details of the alternate person you want to add.

Also Read: Walmart App not Working: Issues & Troubleshooting Steps


Walmart Grocery Pickup Service is very useful as it has a lot of advantages like speedy and low-cost delivery. But there might be some problems with these services sometimes.

These problems might be technical or a human error, but following a few steps, you are good to go. You can easily resolve those problems.