How To Fix Missing Heroes In Overwatch 2

The team-based action game Overwatch 2 is free to play and is set in the hopeful future. Each match is the ultimate 5v5 battlefield combat.

First-person shooter Overwatch 2 was created and released by Blizzard Entertainment.

Overwatch 2 game was released on October 4, 2022.

Unfortunately, many players reported that their heroes are missing or heroes are not showing in Overwatch 2.

In this guide, we will discuss why heroes are missing or not showing up in Overwatch 2 and how to fix it.

Why Are Heroes Missing In Overwatch 2?

If your heroes are missing in Overwatch 2, It can happen due to various reasons:

  • Account merger process is not completed
  • You are not logged into correct account associated with your Overwatch 2 heroes
  • Overwatch 2 server is overloaded that’s why Its taking longer time to update the players database
  • There is some bug/ glitch in Overwatch 2

Blizzard Provided updated in their website regarding Problems with Missing Player Items/ Data:

Things are just taking longer than expected for items from the original Overwatch to transfer and populate in Overwatch 2.”

In all cases, no player data has been wiped or lost. We have a client-side fix for this that cannot be deployed until next week, so we are exploring server-side fixes and will provide updates as more information becomes available.

Many players reporting same issue on Twitter & Reddit:

“I’m missing half my cosmetics randomly (ex: I have a christmas spray for sombra but a random spray added beforehand is locked) and my golden weapon is gone. Is this intentional or is this a current bug?”

“I’m in the same boat if you need another account to check – Missing a majority of skins, golden weapons, emotes. Looking forward to an update!”

“I am having the same issue I have lost my Black Cat DVA and Junker DVA are the two i know are missing cause I used them a lot”

“5/6 years of playing overwatch are just all gone? Luckily I got in the game, but I have to do everything all over again. Every hero is locked and I don’t have any of my old cosmetics. Send help.”

How To Fix Missing Heroes In Overwatch 2?

To Fix missing heroes in Overwatch 2, Connect your console account to account and wait till merge/ sync process is completed.

To merge the account in Overwatch 2 on your console, Go to option menu >> Tap on Account Merge option >> Tap on “Confirm your Account for Merge“.

They will next have to verify that the two accounts were appropriately combined.

Upon successful completion, a confirmation message will appear at the bottom of the screen.

If heroes are still missing then wait for sometime as it can take longer time more than expected to transfer the items if Overwatch 2 server is overloaded.

If Overwatch 2 server is overloaded then it can take few hours to update the players database.

After doing everything, if heroes are still missing in your account then contact support team by creating a ticket:

Explain your issue properly and Support team will help to setback your missing heroes in your account.

Make sure you are logged into correct account associated with your Overwatch 2.

Further Reading: