Fix: Overwatch 2 Account Merge Button Not Working

The team-based action game Overwatch 2 is free to play and is set in the hopeful future. Each match is the ultimate 5v5 battlefield combat.

Overwatch 2 game was released on October 4, 2022.

By merging your account in Overwatch 2, you can keep your progress sync up no matter where you play.

When you trying to merge account in Overwatch 2, Merge button is not working for you.

When players clicking on “merge button” nothing is happening

No worries lot of player facing same issue as they are not able to merge the account.

As Overwatch 2 game is attracting lot of players more that what Overwatch 2 servers can handles.

In this guide, we will explain why overwatch 2 account merge button not working and how to fix it.

Why Is Overwatch 2 Account Merge Button Not Working?

Overwatch 2 account merge button not working because there is a bug/ glitch in Overwatch 2.

Overwatch 2 technical team knows the issue and working to resolve this

Lot of players reporting same issue on Twitter & Reddit:

“So I logged onto Overwatch 2. I also logged onto the Battlenet account through Overwatch 2. When I tried to merge accounts, the merge account button did nothing. I had a very expansive account on Overwatch 1, I hope it is not all lost. Looking for advice or a solution.”

“Yeah my account has been linked for a long time but I can’t click the merge button”

“I have just got into Overwatch 2 on the same account which my playstation network account is linked to however when trying to click account merge nothing happens – I can hear the menu sound of clicking the option but it is not giving me any option to merge my PSN OW1 account to OW2 on pc – anyone else having this issue or know a fix?”

“My phone and console are connected. When i boot up the game all my stuff is gone and the “merge accounts’ button does nothing when I click it.”

How To Fix Overwatch 2 Account Merge Button Not Working?

To Fix Overwatch 2 account merge button not working, wait for sometime until the bug is fixed by technical team.

The issue is known to Overwatch 2 technical team and working to resolve the issue.

Normally, To merge the account in Overwatch 2 on their console, Go to option menu >> Tap on Account Merge option >> Tap on “Confirm your Account for Merge“.

They will next have to verify that the two accounts were appropriately combined.

Upon successful completion, a confirmation message will appear at the bottom of the screen.

If you are seeing account merge “in queue” then you have to wait until your queue number which is assigned to you.

Because Overwatch 2 server is full and can’t handle more player at that time.

After that if you still stuck in queue then its a bug in Overwatch 2.

You have to wait until the bug is fixed by Overwatch 2 technical team.

You can also connect with support team here:

Blizzard Provided updated in their website regarding Problems with Account Merge (Missing Player Items/Data)

“We’ve received a number of reports from players that their inventory in-game is partially or totally reset. We’ve determined that the cause for this discrepancy in approximately half of reported cases is players having not yet completed their account merge. This is understandable—one cause for this is due to a bug with the launch build not providing an account merge prompt on some consoles. We rolled out a partial UI fix earlier today to help some console players progress through the account merge flow, however, we are still working on fixes for additional UI issues.”

“In the other half of reported cases for this issue, things are just taking longer than expected for items from the original Overwatch to transfer and populate in Overwatch 2. In all cases, no player data has been wiped or lost. We have a client-side fix for this that cannot be deployed until next week, so we are exploring server-side fixes and will provide updates as more information becomes available.”

“There was a separate issue with account merge where players who had merged their console and PC accounts were experiencing problems logging in. This bug is now resolved. If you watched any community streamers on launch day, you might have noticed some had more trouble logging in than others; this bug was the primary cause for that.”

Further Reading: