Are you someone who is frustrated with Xbox Live Error Code 80151912? Then, dear reader, you have landed on the right page.
Error Code 80151912, among the many errors that Xbox users may encounter, is often linked to server-related problems. Many players have reported experiencing this issue when attempting to connect their Xbox 360 to Xbox Live or while playing Xbox 360 games on Xbox Series X/S.
If you too are encountering this error, don’t worry – we’ve got you covered. In this guide, we will understand what triggers this error and present solutions to help resolve it.
What Causes Xbox Live Error Code 80151912?
The Xbox error code 80151912 is a frustrating obstacle that can disrupt your access to Xbox Live, thereby hindering your ability to enjoy online gaming with friends.
The following are the potential reasons for this error:-
1. Network Issues
Xbox Live Error Code 80151912 is triggered by issues with your internet connection. It may be slow, unstable, or have a high latency, preventing your console from connecting to Xbox Live.
2. Account Issues
It could be related to your Xbox Live account. Account-related issues might include incorrect account information or a corrupted profile.
3. Cache Related Issues
Sometimes, the console’s cache may need clearing to resolve this issue.
4. Server Issues
Xbox Live is a dynamic online service, and sometimes, this error might be due to temporary problems on Xbox Live’s servers. However, this is not an issue on your end.
How To Fix Xbox Live Error Code 80151912?
To fix Xbox Live Error code 80151912, check your internet connection, restart the Xbox console, clear your Xbox system cache and update your Xbox Live. Additionally, delete and set up your account, do port forwarding, factory reset and check live server status updates.
1. Check Internet Connection
The first and most crucial step is to ensure your network connection is stable. You can do this by following:
Network Test – Run a network test on your Xbox to pinpoint the connectivity issues. This will help you to address the network problems that may be affecting your gaming experience. Follow these steps:-
- Press the Xbox button on your controller to open the guide.
- Go to “Profile & System.”
- Select Settings.
- Choose Network
- Now, from the Network settings, select Test network connection.
Switching – Switching Your network connection type can sometimes help if one type of connection is causing issues, but the other is more stable. If you’re using a Wi-Fi connection, try switching to a wired Ethernet connection or vice versa.
Unplugging – Unplugging your router can help refresh your internet connection and resolve certain connectivity issues. It’s a simple and often effective fix for network-related problems with your Xbox.
To unplug your router follow the steps mentioned below:
- Unplug your router and keep it turned off for one minute to clear any residual power.
- Now, plug your router in and wait until it fully restarts and connects to the network.
- Turn on your Xbox console.
2. Restart Your Xbox Console
Sometimes, this simple fix can work wonders too!
To restart your Xbox console, follow these steps:
- Press and Hold the Xbox Button for about 10 seconds until the console completely powers off.
- After the console shuts down, wait a few seconds.
- Press the Xbox button again to restart the console.
This fix will clear minor glitches or temporary error issues on your Xbox.
3. Clear Your Xbox System Cache
Sometimes, corrupted game data can lead to errors, including the Xbox Error Code 80151912. So, to resolve this error, clearing your Xbox cache can be beneficial. Here’s a step-by-step guide on how to do it:
- Power off your Xbox console completely.
- Locate the “Sync” button on the front of the console and the “Eject” button just above the disc tray.
- Press and hold both the “Sync” and “Eject” buttons simultaneously.
- While holding the “Sync” and “Eject” buttons, press the “Power” button. Wait until you hear two power-up tones.
- Release both the buttons, and you’ll see the Xbox Dashboard.
- Go to the “System” tab and select the Storage option.
- Highlight your storage device, which is typically a “Hard Drive,” and press the “Y” button on your controller.
- Choose the “Clear System Cache” option and confirm it.
After the cache data is cleared restart your Xbox console and see if the error is resolved. If not, proceed to the next troubleshooting step.
4. Update Your Xbox Console
Updating your Xbox console is crucial to ensure it has the latest features and security patches. To update your Xbox console, follow the steps mentioned below:
- Turn on your Xbox console.
- Use your controller to go to the “Settings” tab on the Xbox Dashboard.
- Select System > Updates
- Your Xbox will automatically check for available updates. If there is an update, it will prompt you to download and install it.
- Follow the on-screen instructions to download and install the update.
- After updating, restart your Xbox console.
- Once your Xbox restarts, go back to the “Settings” tab, and under “System,” select “Console Info.” Check whether the latest update was successful.
5. Delete And Setup Your Profile
If you’re experiencing issues with your Xbox profile, then delete and set up your profile on Xbox Live. This fix can resolve issues like login problems, corrupted profiles, or other related troubles. To do so, follow these simple steps:
Go to Settings > System > Storage > All devices > Gamer profiles, choose the profile that’s giving you problems, and then select Delete. After deleting it, download it again from the Xbox Live servers.
6. Do Port Forwarding
Port forwarding directs network traffic to your Xbox, improving its connection with Xbox Live. This fix can help you lead a more stable gaming experience. Thus, it can improve your network’s connectivity with Xbox Live.
To port forward, follow these simple steps:-
- Access your router settings. Sign in with your router’s username and password.
- Find the port forwarding section.
- Create a new rule with a name. Specify the ports required by Xbox Live, typically 3074 (both TCP and UDP), and your Xbox’s IP address.
- Save the settings & that’s it. You are done.
7. Adjustment DNS Settings On Xbox
Incorrect DNS settings can be a common cause of error code 80151912 on your Xbox. Changing your DNS settings to a more reliable DNS server can sometimes resolve network issues. Follow these steps:
- Turn on your Xbox console.
- Press the Xbox button on your controller to open the guide.
- Navigate to Profile & system > Settings > Network > Network settings
- Find the DNS settings option and select it.
- Choose “Manual” DNS.
- Enter the following DNS server addresses:
- a) Preferred DNS server: 8.8.8.8 b) Alternate DNS server: 8.8.4.4
- After entering the DNS server addresses, save your settings. Now, test Your Xbox Live Connection.
8. Perform A Factory Reset
If none of the above solutions work, you can consider performing a factory reset on your Xbox. Only use this option as a last resort.
- Turn on your Xbox console and make sure it’s connected to the internet.
- Press the Xbox button on your controller to open the guide.
- Navigate to Profile & System and select “Settings.“
- In the “Settings” menu, scroll down and select System > Console info > Reset Console
- You will have two reset options:
Reset and Remove Everything: This option will erase all your data and restore the console to its factory settings.
Reset and keep my games & apps: This option will reset the console but keep your games and apps intact.
Choose the one that suits your needs. For a complete reset, select “Reset and remove everything.”
- Confirm the Reset
The reset process may take some time. Your Xbox console will restart and go through the necessary steps to reset it to factory settings. Be patient during this phase.
( Important Note: Be cautious, as a factory reset will erase all data on your console. So, Don’t forget to back up your data and follow the steps carefully to ensure a smooth transition.)
9. Check Server Status
Check the server status by visiting the official server status website.
On this page, you will find information about the current status of Xbox Live services, including any reported issues related to sign-in or connectivity.
This will provide you with real-time information about the status of Xbox Live and whether any known issues are affecting sign-in or connectivity.
So, if the error arises due to server issues, then it is beyond your control. You have to wait for a while till the server problems are fixed.
10. Contact The Xbox Support Team
If the above fixes don’t work, then contact the support team. Visit the official Xbox Support Contact page.
Xbox Support offers multiple contact options, such as chat, phone, or email. Select the contact method you prefer or that is available to you. Provide the necessary information, their team will guide you through the troubleshooting process, which may include further steps or solutions specific to your issue.
Additionally, you can keep an eye on Xbox community for latest news and updates.