Are you experiencing issues with your Xbox controller not being recognized when trying to play games on Xbox Cloud Gaming?
It can be frustrating when your controller fails to work properly, hindering your gaming experience.
In this blog, we will explore various troubleshooting steps to help you fix the issue and get back to enjoying seamless gaming on Xbox Cloud.
How To Fix Xbox Cloud Gaming Not Recognizing Controller?
To fix Xbox Cloud Gaming not recognizing controller, you can update the controller firmware, power cycle the controller, and restart the Xbox App. Additionally, you can check for Windows updates, and use a different browser.
1. Update Controller Firmware
Sometimes the Xbox controller may not be recognized by cloud gaming services due to outdated firmware which can lead to compatibility issues.
Updating the controller’s firmware can ensure it communicates properly with the service.
- Connect your controller to your PC via a USB cable.
- Open the Xbox Accessories app on your PC.
- If an update is available, you should see a button to start the update process. Follow the on-screen instructions to complete the update.
2. Power Cycle The Controller
Power cycling the controller can resolve temporary glitches or connectivity issues that might prevent it from being recognized by Xbox Cloud Gaming.
- Hold down the Xbox button on the controller to turn it off.
- Remove the batteries or battery pack from the controller.
- Wait for 30 seconds to a minute.
- Reinsert the batteries or battery pack.
- Turn the controller back on by pressing the Xbox button.
3. Restart The Xbox App
Occasionally, the Xbox app itself may encounter issues that could affect controller connectivity.
Restarting the app can refresh its state and potentially fix these issues.
- Close the Xbox app completely (ensure it’s not running in the background).
- Wait a few seconds.
- Relaunch the Xbox app.
- Try connecting the controller again.
4. Check For Windows Update
Keeping Windows up to date is crucial as system updates can improve compatibility with devices such as Xbox controllers.
Ensuring that you have the latest Windows updates can prevent or fix issues with controller recognition.
- Open Settings on your Windows PC.
- Click on ‘Update & Security’.
- Select ‘Windows Update’.
- Click ‘Check for updates’ and install any available updates.
5. Use A Different Browser
Some browsers may have better compatibility with Xbox Cloud Gaming than others.
If you’re experiencing issues with your controller in one browser, switching to another might resolve the issue.
- Close your current browser.
- Open either Google Chrome or Brave browser or Safari, as they are known to work well with Xbox Cloud Gaming.
- Navigate to the Xbox Cloud Gaming service and try using your controller again.
6. Check Network Connection
A poor network connection can sometimes cause issues with cloud gaming services, including controller connectivity problems.
- Ensure your device is connected to a stable and strong Wi-Fi network.
- If possible, use a wired Ethernet connection for a more stable gaming experience.
- Restart your router or modem by unplugging it for 30 seconds, then plug it back in and wait for it to reboot.
7. Use A USB Cable
Using a USB cable to connect your controller directly to your device can help if there are issues with the wireless connection.
- Connect your Xbox controller to your device using a USB cable.
- Check if the controller is now recognized by Xbox Cloud Gaming.
- If it works with the USB cable, there might be an issue with the wireless connection or Bluetooth.
8. Unplug And Reconnect The Controller
Physically reconnecting your controller can help your PC recognize it if there has been a connection error, particularly with wireless dongles or wired connections.
- If using a wireless dongle, unplug it from the USB port.
- Wait a few seconds.
- Replug the dongle into the same or a different USB port.
- For a wired controller, unplug the USB cable and reconnect it to a different USB port.
9. Contact Xbox Support
If all else fails, seeking help from the experts can provide a solution.
Xbox Support is equipped to handle a wide range of issues, including controller connectivity problems.
- Visit the official Xbox Support website.
- Navigate to the ‘Contact Us’ or ‘Help’ section.
- Choose the most relevant category for your issue.
- Follow the prompts to get in touch with a support representative.