Are you encountering the frustrating issue of being unable to install the Xbox app from the Microsoft Store on your Windows 11 or 10 PC, and seeing error code 0x803FB005? You’re not alone.
This common problem can be a roadblock to enjoying your gaming experience, but fear not – solutions are available.
The full error message says, “Something unexpected happened. Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help. Code: 0x803FB005“
In this blog, we’ll explore effective methods to troubleshoot and resolve the error, allowing you to successfully install the Xbox app and get back to gaming.
How To Fix Xbox App Not Installing Error Code 0x803FB005 On Microsoft Store On Windows 11/ 10?
To fix Xbox app not installing error code 0x803FB005 on Microsoft store on Windows 11/ 10 you can run the Windows store app troubleshooter, reset the Microsoft store cache, update windows. Additionally, you can reset the Xbox app, re-register Microsoft store and manually update gaming services.
1. Run The Windows Store Apps Troubleshooter
The Windows Store App Troubleshooter is a built-in utility that can resolve common issues with the Microsoft Store and its apps. Running this troubleshooter can help fix error code 0x803FB005 by addressing problems that prevent the Xbox app from installing properly.
- Go to Settings > Update & Security > Troubleshoot.
- Scroll down and click on Windows Store Apps.
- Click the Run the troubleshooter button and follow the on-screen instructions
2. Reset The Microsoft Store Cache
Sometimes the Microsoft Store cache can become corrupted, leading to errors like 0x803FB005. Resetting the cache can refresh the store’s state and potentially fix the issue.
- Press Windows Key + R on your keyboard to open the Run dialog box.
- Type wsreset.exe into the Run dialog box.
- Press Enter or click OK.
- A Command Prompt window will appear and after a few seconds, it will close, and the Microsoft Store will open, indicating that the cache has been reset.
3. Update Windows
Ensuring that you have the latest Windows updates can resolve compatibility issues and bugs that may be causing the error code 0x803FB005 when installing the Xbox app.
- Go to Settings > Update & Security > Windows Update.
- Click Check for updates.
- Install any pending updates and restart your PC.
4. Reset The Xbox App
If the Xbox app is already installed but not functioning properly, resetting it can clear any corrupt data without deleting your games or account information.
- Go to Settings > Apps > Apps & features.
- Find the Xbox app, select it, and click Advanced options.
- Scroll down and click Reset.
5. Re-register Microsoft Store
Re-registering the Microsoft Store can fix underlying issues by refreshing its registration status with Windows. This can help resolve errors that are preventing the installation of the Xbox app.
- Right-click on the Start button and select Windows PowerShell (Admin) to open PowerShell with administrative privileges.
- Enter the command: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter.
- After the process completes, restart your PC.
- Check the Microsoft Store for any improvements.
6. Manually Update Gaming Services
Gaming Services is an essential component for running Xbox games on Windows. If this service isn’t up to date or is malfunctioning, it could prevent the Xbox app from installing
- Open PowerShell as an administrator.
- Run the following command:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
- Install the Gaming Services app from the page that opens in the Microsoft Store.
7. Use A Local Account
Sometimes, problems with your Microsoft account can affect how apps are installed on your system. Using a local account can help isolate and bypass these issues.
- Switch to a local account on your PC by going to Settings > Accounts > Your info.
- Select Sign in with a local account instead and follow the prompts.
- Try installing the Xbox app again.
8. Install Via Xbox Insider Hub
This method involves accessing an Insider version of the Xbox app which might not be affected by the same issues as the public release version. Here are the detailed steps:
- Uninstall the Xbox app via Settings > Apps > Apps & features.
- Install Xbox Insider Hub from the Microsoft Store.
- Open Xbox Insider Hub and join the PC Gaming preview.
- Download the Xbox app from the Insider Hub or Microsoft Store.
- Sign in to the Xbox app after installation.
9. Perform A Clean Boot
A clean boot starts Windows with a minimal set of drivers and startup programs. This can help eliminate software conflicts that occur when installing or running the Xbox app.
- Type msconfig in the Start search box and hit Enter.
- Under the General tab, choose Selective startup.
- Uncheck Load startup items.
- Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
- Click OK, and then restart your computer.
- Try installing the Xbox app again.
10. Contact Microsoft Support
If you continue to experience issues, reaching out to Microsoft support can provide you with more personalized troubleshooting steps.
They can also escalate issues to technical experts who have a deeper knowledge of the specific issue.