Are you experiencing difficulties with Wizz verification?
You’re not alone. Many users have faced challenges with the verification process on the Wizz app.
Whether it’s age verification or other forms of authentication, these hurdles can be frustrating.
But fear not, as there are solutions available to address these issues.
In this blog, we’ll explore effective methods to troubleshoot and fix Wizz verification problems, ensuring a smoother experience on the app.
How To Fix Wizz Verification Not Working?
To fix verification not working you can restart the verification process, check your internet connection, and check for Wizz App updates. Additionally, you can examine camera functionality, and verify Wizz App permission.
1. Restart The Verification Process
Sometimes, simply starting over can fix a temporary glitch. Close the app completely and reopen it, then try the verification process again.
For iOS:
- Double-click the Home button or swipe up from the bottom of the screen and pause in the middle of the screen (for iPhone X and later).
- Swipe right or left to find the Wizz app.
- Swipe up on the Wizz app preview to close it.
- Reopen the Wizz app and attempt the verification process again.
For Android:
- Open the “Recent Apps” screen (this is usually done by tapping the square button or by swiping up from the bottom of the screen).
- Find the Wizz app card and swipe it away to close the app.
- Relaunch the Wizz app and try to verify again.
2. Check Your Internet Connection
Ensure that you have a stable internet connection. Poor connectivity can hinder the verification process.
- Switch to a different Wi-Fi network if possible or use mobile data to check if the issue is network specific.
- Restart your Wi-Fi router by unplugging it for 30 seconds and then plugging it back in.
3. Check For Wizz App Updates
Outdated apps can lead to functionality issues, in that case, you have to make sure that your app is updated to the latest version.
For iOS:
- Open the App Store.
- Tap on the “Today” tab at the bottom.
- Tap on the user icon at the top right.
- Scroll down to see pending updates.
- Look for Wizz app and tap “Update” if available.
For Android:
- Open the Google Play Store app.
- Tap the profile icon at the top right.
- Tap “Manage apps & device.”
- Under “Updates available,” look for Wizz.
- Tap “Update” next to the Wizz app if an update is available.
4. Examine Camera Functionality
If age verification involves facial recognition, ensure your camera is working properly.
Clean your camera lens and check if your camera app is functioning outside of Wizz. If there are issues, a phone restart or camera app update may be necessary.
5. Verify Wizz App Permissions
The Wizz app requires certain permissions to work correctly.
For iOS:
- Go to “Settings” from the home screen.
- Scroll down and tap on “Wizz.”
- Make sure the toggle for “Camera” is enabled.
For Android:
- Go to “Settings” and tap on “Apps” or “Applications.”
- Find and select “Wizz.”
- Tap on “Permissions.”
- Ensure that the “Camera” permission is allowed.
6. Force Stop And Clear Wizz App Cache
For persistent problems, try force-stopping the app and clearing its cache.
For Android:
- Go to “Settings” > “Apps” or “Applications” > “Wizz.”
- Tap on “Force Stop.”
- Confirm if prompted.
- Go to “Storage” > “Clear Cache.”
For iOS:
- Go to “Settings” > “General” > “iPhone Storage.”
- Scroll down and tap on “Wizz.”
- Tap on “Offload App” and confirm.
- Reinstall Wizz app from the App Store.
7. Uninstall And Reinstall The Wizz App
Uninstalling and then reinstalling Wizz app can give the app a fresh start, which can sometimes resolve unexpected issues.
For iOS:
- Press and hold the Wizz app icon on the home screen until it jiggles.
- Tap on the “X” that appears on the icon.
- Confirm the deletion.
- Open the App Store, search for “Wizz app,” and tap “Download” to reinstall it.
For Android:
- Press and hold the Wizz app icon.
- Tap on “Uninstall” or drag the icon to the “Uninstall” bin that appears.
- Confirm the uninstallation.
- Open the Google Play Store, search for “Wizz app,” and tap “Install” to reinstall it.
8. Contact Wizz App Support
If none of the above step’s work, reach out to Wizz app’s customer support.
They might be aware of ongoing issues or provide specific solutions for your problem.