Are you encountering issues with the age verification process on the Wizz app?
You’re not alone. Many users have faced challenges with the verification process, leading to frustration and inconvenience.
In this blog, we will explore effective methods to troubleshoot and resolve the issue of Wizz age verification not working.
How To Fix Wizz Age Verification Not Working?
To fix Wizz age verification not working, you can restart the verification process, check your internet connection and update the Wizz App. Additionally, you can clear the Wizz App cache and data, and check camera permission.
1. Restart The Verification Process
Sometimes, simply starting the process over can fix the age verification issue in Wizz.
For Android:
- Open the list of running apps.
- Swipe the Wizz app off the screen to close it.
- Reopen the Wizz app and attempt the verification process again.
For iOS:
- Double-click the Home button or swipe up from the bottom of the screen and pause (on devices without a Home button).
- Swipe the Wizz app preview up to close it.
- Relaunch the Wizz app and try verifying your age once more.
2. Check Your Internet Connection
A stable internet connection is crucial for the verification process to work smoothly. Ensure that your Wi-Fi or mobile data connection is strong and stable.
- Unplug the power cord from the router.
- Wait 30 seconds.
- Replug the power cord into the router.
- Wait for the router to fully restart and the lights to indicate it’s ready.
- Test your internet connection.
3. Update The Wizz App
Running on an outdated version of the app can cause functionality issues. Check the app store on your device for any available updates for Wizz and install them.
Keeping the app up to date ensures that you have all the latest fixes and features.
For Android:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) > My apps & games.
- Find the Wizz app and tap Update if available.
For iOS:
- Open the App Store.
- Tap on your profile icon at the top of the screen.
- Scroll to see pending updates. If Wizz is listed, tap Update next to it.
4. Clear Wizz App Cache And Data
Over time, cache and data build-up can cause apps to malfunction. In that case, you will have to clear the cache of the Wizz app to fix the age verification issue.
For Android:
- Go to Settings > Apps & notifications > See all apps.
- Scroll down and tap on Wizz.
- Tap on Storage & cache.
- Tap Clear Cache and then Clear Storage/Data.
For iOS:
- Go to iPhone settings.
- Go to General.
- Find the Wizz App and click on that.
- Tap on the Offload App button.
- Again, Reinstall the Wizz app.
5. Check Camera Permissions
The Wizz app requires permission to access your device’s camera for the face verification process.
Make sure you’ve granted the necessary permissions by going to the app settings on your device and ensuring the camera permission is enabled for Wizz.
For Android:
- Go to Settings > Apps & notifications > App permissions or Apps (depending on the device).
- Find and tap on Wizz App.
- Tap on Permissions and then Camera.
- Ensure the camera permission is set to “Allow” or “While using the app”.
For iOS:
- Open Settings and scroll down to find Wizz App.
- Tap on Wizz App and then tap on Camera.
- Toggle the switch to the green position to allow camera access.
6. Use Proper Lighting And Background
Make sure that your face is clearly visible and well-lit during the verification process.
Avoid backlit settings and use a plain background if possible to prevent the camera from misreading your face.
7. Contact Wizz App Support
If none of the above solutions work, it may be time to reach out to Wizz support for assistance.
They can provide guidance and help resolve any underlying issues that might be causing the verification process to fail.