Xbox Game Pass is a game-changer in the gaming world. It gives you tons of games for a monthly fee.
But, like all digital stuff, it can sometimes mess up.
One annoying problem is the “We encountered an error, and your subscription failed to load” message.
The full error message reads: “We encountered an error and your subscriptions failed to load.”
In this guide, we’ll look at why this happens and how to fix it, so you can keep playing smoothly.
What Causes “We Encountered An Error And Your Subscription Failed To Load” Xbox Game Pass?
The “We encountered an error and your subscription failed to load” message on Xbox Game Pass can happen for different reasons.
Firstly, sometimes there are issues with the Xbox Game Pass itself, which can be due to technical glitches on Microsoft’s side, causing problems with checking your subscription.
Secondly, if your internet connection is not strong or stable, it can mess up the verification process and lead to this error.
Thirdly, problems with your account, like if it’s suspended or your subscription has expired, can also stop the subscription from verifying correctly.
Lastly, if your payment method has issues, like if your card is declined or has expired, that can also be a reason behind this error.
How To Fix “We Encountered An Error And Your Subscription Failed To Load” Xbox Game Pass?
To resolve this issue, check your internet connection, verify your payment method, sign out and then sign back in, update the Xbox app, install games via the Microsoft Store, and clear cache and data.
We have discussed the fixes in greater detail below.
1. Check Your Internet Connection
It’s important to have a stable internet connection with enough bandwidth to support cloud gaming.
If your internet is having problems, it could be the reason why you are facing this error.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- If you’re using Wi-Fi, try switching to a wired connection to rule out any potential wireless issues.
- Restart your router or modem to refresh the connection.
2. Check Your Payment Method
Make sure your payment info is up-to-date and has enough money for the subscription fee.
Check by going to the Microsoft Store website, clicking on your profile picture in the top right, and choosing Payment & billing.
3. Sign Out And Then Sign Back In
Sometimes, just signing out and back into your Xbox app or Xbox Live account can fix things.
Give it a try if you’re having issues; after signing back check if the issue has been resolved or not.
4. Update Xbox App
If you’re still having trouble with the issue, it’s worth checking if there are any new updates for Xbox.
Once you’ve updated the Xbox app, check to see if the issue remains or has been resolved.
Here are the steps to update the Xbox App on Windows:
- Launch the Microsoft Store and navigate to the Library tab located on the left side of the window.
- Select the “Get updates” button to ensure the Xbox app is up-to-date.
- After updating, relaunch the app and check if Xbox Cloud gaming is functioning properly.
3. Install Games Via The Microsoft Store
If the error keeps bothering you, try getting the games straight from the Microsoft Store on your Xbox.
This might skip the subscription loading problems.
4. Clear Cache And Data
Try clearing the Xbox cache, as sometimes these caches can get corrupted and cause issues with the application.
After clearing the cache, check if the issue has been resolved or not.
To clear the Xbox Cloud cache on your device, follow these steps:
- Close the Xbox completely.
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type “%localappdata%” (without quotes) in the Run dialog box and press Enter. This will open the Local AppData folder.
- Locate and open the “Xbox” folder.
- Inside the Ubisoft folder, you should see a “cache” folder. Right-click on the cache folder and select “Delete” from the context menu.
- Confirm the deletion when prompted.
- Once the cache folder is deleted, you can restart the Xbox.
5. Contact Xbox Support
If the previous solutions didn’t help, reach out to Xbox support for expert assistance.
They can provide you with specific guidance to resolve the problem.