Walmart provides various features to its customers. One of them is Walmart’s Receipt Lookup feature which allows customers to look up their Walmart receipts online.
It is a very helpful feature but some customers are reporting that Walmart’s Receipt Lookup is not working. There could be various reasons for the same.
Are you also experiencing the same? If yes, then don’t worry. In this guide, we will discuss why Walmart’s Receipt Lookup feature is not working and how to fix the issue.
Why Is Walmart’s Receipt Lookup Not Working?
Several reasons may be responsible for this issue. We have mentioned below the major ones. If you are also getting the issue unresolved, then have a look at these:
- If there is a heavy load on the website which happens due to excessive sales of a product. Then due to this, the functions of the website may stop working including the receipt lookup.
- The payment option plays a very crucial role here. If you pay online through a credit card, debit card, or net banking then only you can use the receipt lookup. In the case of cash payment, you will not be able to see the receipt lookup.
- If you have put on a lot of information to use the receipt lookup function like your city name, or company’s card etc. Then in case of entering the information, if somewhere you made a minor mistake while putting the information. Then Walmart’s Receipt Lookup will not be able to find your purchase.
- Just like the Walmart website may be down. The mobile app may also experience bugs and glitches when tons of customers try to purchase products, look up receipts, etc. In this scenario, the mobile app slows down its process and takes a longer time to proceed.
These are the reasons that cause trouble with Walmart’s Receipt Lookup Not Working. But you don’t need to too much worry for the issue. Because we have mentioned the major fixes that can resolve this issue well.
How To Fix Walmart’s Receipt Lookup Not Working?
These are the major fixes that can get you rid of the problems that are coming across with Walmart’s Receipt Lookup. Have a look:
1. Make Sure You Have Not Used Cash To Purchase Item At Walmart
The payment option plays a very crucial role here. If you pay online through a credit card, debit card, or net banking then only you can use the receipt lookup. In the case of cash payment, you will not be able to see the receipt lookup.
So you need to remember that Walmart only allows you to see the receipts only in the case of payment with digital currency such as Apple Pay, Google Pay etc.
2. Make Sure To Correct Information
If you have put on a lot of information to use the receipt lookup function like your city name, or company’s card etc. Then in case of entering the information, if somewhere you made a minor mistake while putting the information. Then Walmart’s Receipt Lookup will not be able to find your purchase.
Therefore in this case you need to enter all your credentials correctly while looking up the receipt on Walmart.
3. Try Using The Walmart App
If there is a heavy load on the website which happens due to excessive sales of a product. Then due to this, the functions of the website may stop working including the receipt lookup.
Therefore, in this case, you need to try using the Walmart app.
You can easily download the Walmart App on your device from Google Play Store on Android devices and from App Store on iOS devices.
After installing the app, reach out to the recent order option on your Walmart account.
Thereafter select ‘recent order’ and search for your order and select to see the details.
4. Check Your Bank Statement
You can easily view or see your bank statement if you want to find out how much you have spent on Walmart.
Because bank statement contains all the transactions you make.
5. Check Walmart Server Status
In case the server is going through an outage or the server is having scheduled maintenance, Walmart features will not work properly.
You can also check the information related to it by clicking here.
Along with the down server if there are glitches and bugs arising in Walmart. Then it will cause malfunctioning in the app. This could also be the reason for the issue related to the receipt lookup of Walmart.
6. Reinstall Walmart App
Just like the Walmart website may be down. The mobile app may also experience bugs and glitches when tons of customers try to purchase products, look up receipts, etc.
In this scenario, the mobile app slows down its process and takes a longer time to proceed.
And installing and reinstalling the app may resolve technical issues which are arising.
7. Restart Your Device
Not only reinstalling but also restarting the Walmart app may also remove temporary bugs and glitches arising in the app.
You can try restarting the Walmart app and ensure the proper working of Walmart’s Receipt Lookup feature.
8. Contact Walmart Customer Support
If you have tried all the above listed solutions and none seem to work then the issue is not from your end. For this, you have to contact the Walmart Customer Support Team for assistance. They may be able to provide more specific help and investigate any potential issues with the app payment system and provide you with personalised solutions.
You can contact the support team of Walmart by clicking here. Click on the contact you team icon and tell the issue to the digital assistant of the Walmart app.
It will ask firstly whether you have an account or not. If you have made an account on Walmart then log in first with your credentials and if you don’t have an account then select the option of don’t have an account on Walmart and proceed further.
By selecting the option of general inquiry, you can write your issue and later they will ask you to fill in the contact information so that they can contact you later regarding this issue.