Experiencing trouble with Ubisoft Connect on your Xbox Series X can be a real bummer, especially when you’re all set to dive into your favourite Ubisoft games.
Ubisoft Connect is key for accessing your game library, multiplayer features, and those extra goodies, but sometimes it just doesn’t connect to your Xbox.
Don’t worry though, because we have solutions that could solve the issue of Ubisoft Connect not working Xbox Series X.
How To Fix Ubisoft Connect Not Working Xbox Series X?
To fix Ubisoft Connect not working Xbox Series X, you can reset your console, check the network connection and reset your console. Additionally, you can also clear the Xbox cache to fix the issue with Ubisoft Connect.
1. Restart Your Console
A simple but often effective step is to restart your Xbox Series X. This can clear temporary glitches affecting Ubisoft Connect.
- Press and hold the Xbox button on your controller.
- Select ‘Restart console’.
- Confirm by selecting ‘Restart’.
2. Check Network Connection
Ubisoft Connect requires a stable internet connection. Ensure your network is functioning correctly before you
- Go to the ‘Settings‘ on your Xbox Series X.
- Select ‘Network settings‘ and check your connection status.
- If disconnected, set up your Wi-Fi or wired connection again.
3. Hard Reset Your Console
A hard reset can clear more persistent issues than a soft restart so you can do a hard reset and check whether that solves the issue with Ubisoft Connect in your Xbox.
- Hold the power button on the console for 10 seconds until it shuts down.
- Unplug the power cable for a minute.
- Plug it back in and turn on the console.
4. Reset Network Hardware
Resetting your network hardware can resolve connectivity issues that might be the cause of why Ubisoft Connect is not connecting with your Xbox.
- Turn off your Xbox Series X.
- Unplug your modem and router.
- Wait for a couple of minutes and plug them back in.
- Once the network hardware is fully restarted, turn on your Xbox.
5. Clear Xbox Cache
Clearing the cache can remove corrupt data that may be causing issues in Xbox.
- Press and hold the power button on the front of the Xbox until it turns off completely.
- Unplug the power brick from the back of the Xbox.
- Press and hold the power button on the Xbox several times to ensure any remaining power is drained.
- Reconnect the power cable and turn the Xbox back on.
6. Uninstall And Reinstall Ubisoft Connect
Sometimes, uninstalling and reinstalling the app can fix any corrupted files.
- Highlight Ubisoft Connect from the dashboard.
- Press the menu button on your controller and select ‘Uninstall’.
- Go to the Microsoft Store and reinstall Ubisoft Connect.
7. Update Your Console
Ensure your Xbox Series X has the latest system updates, which can resolve known issues.
- Press the Xbox button to open the guide.
- Go to ‘Profile & system’ > ‘Settings’ > ‘System’ > ‘Updates’.
- Install any available updates.
8. Contact Ubisoft Support
If none of the above steps work, there may be an issue with your Ubisoft account or a problem on Ubisoft’s end. It is highly recommended that you contact the Support Team of Ubisoft so that they can guide you to a solution.