Are you a dedicated Tsum Tsum player who has faced the annoying Error Code 1?
You’re not the only one. Many players have come across this problem, and it has left them confused, looking for a solution.
Line Corporation developed and published Disney Tsum Tsum, a free-to-play mobile puzzle game available on iOS and Android. The game features Tsum Tsum toys depicting Disney, Pixar, and Star Wars characters, with two distinct versions: the original Japanese edition and a global version.
Regular updates are provided for both versions and playing the game necessitates a continuous Internet connection.
Many players have found this annoying Error Code 1 that states:
“Unable to connect the game server. Returning to Title Screen”
In this article, we will jump into the Tsum Tsum world, investigate what causes the troublesome Error Code 1, and, most importantly, offer you solutions to get you back to enjoying your favourite game.
What Causes Tsum Tsum Error Code 1?
Understanding the root causes of Error Code 1 is the first step towards resolving it.
Let’s break down the common culprits behind this issue:
Error Code 1 often happens when your Wi-Fi isn’t stable. Even if your Wi-Fi signal looks strong, if your internet is sometimes slow or inconsistent, it can mess up your game.
This problem can come from two sides: the game server or your own setup. Most of the time, it’s your setup that’s causing the issue, not the game servers.
Some players have trouble logging in when they use Facebook or LINE. This makes it hard to get into the game.
Sometimes, the problem is with your device or the game app. If your game app is old, if the app data is messed up, or if your device is having issues, it can lead to Error Code 1.
How To Fix Tsum Tsum Error Code 1
To Fix Tsum Tsum Error code 1 you have to check your wi-fi connection, Identify whether it is a server-side or player-side issue, troubleshoot login problems, perform app and device maintenance, and contact the support team of Tsum Tsum.
1. Check Your Wi-Fi Connection
Make sure your Wi-Fi is stable and offers consistent speed.
Testing Wi-Fi ensures stable gaming, preventing Error Code 1
Check your Wi-Fi by performing a speed test by following these steps:
- Navigate to a speed test website such as Speedtest.net or Fast.com.
- Initiate the test by clicking on the “Go” button, which will measure both your download and upload speeds.
- For optimal gaming performance, target a download speed ranging from 10 to 20 Mbps and strive for a low ping, ideally staying below 150 ms.
Reset your modem with these steps:
- Find your modem.
- Turn it off by unplugging or using the power button.
- Wait for 30 seconds.
- Turn it back on and wait for it to restart.
- Check your Wi-Fi connection after the modem restarts.
These steps can help you assess and potentially fix Wi-Fi issues.
2. Try Again To Open Tsum Tsum
When you encounter Error Code 1, don’t worry. Just tap the “play again” button multiple times.
Sometimes, the game simply needs a little extra push to work correctly.
3. Troubleshoot Tsum Tsum
If you encounter difficulties while attempting to log in via Facebook or LINE, here’s how you can resolve this problem:
Begin by disconnecting Tsum Tsum from your Facebook account temporarily.
Now, make sure to enter your login details correctly.
Once you’ve successfully logged in, you can go ahead and reconnect Tsum Tsum to your Facebook account.
Now check whether this is able to fix Error code 1 in Tsum Tsum.
4. Perform App And Device Maintenance
Keep your app and device up to date. Uninstall and reinstall the game to refresh the app data and potentially fix any corrupted files.
Follow these steps to uninstall and reinstall Tsum Tsum app on iOS:
- Find the Tsum Tsum app on your iOS device.
- Press and hold the app icon until it shakes.
- Tap the “X” in the corner to delete it.
- Open the App Store.
- Search for “Tsum Tsum” and tap it.
- Tap “Get” to reinstall the app.
- Open Tsum Tsum.
Steps to uninstall and reinstall Tsum Tsum app on Android:
- Find the Tsum Tsum app on your Android device.
- Tap and hold the app icon until a menu appears.
- Select “Uninstall” or “Remove.”
- Open the Google Play Store.
- Search for “Tsum Tsum” and tap it.
- Tap “Install” to reinstall the app.
- Open Tsum Tsum.
By following these steps, you can properly uninstall and reinstall the Tsum Tsum game on your mobile device, which can help resolve issues like Error Code 1 and improve your gameplay experience.
5. Contact The Support Team Of Tsum Tsum
If none of the solutions mentioned earlier work for you, don’t worry. You still have one more option: you can reach out to Tsum Tsum’s customer support.
To get assistance, you can explore the FAQ section on the Tsum Tsum Support page, where you might find answers to common questions and issues.
Alternatively, you can reach them through their official Twitter account, @LINE_tsumtsum_g, where their support team is available to respond to inquiries and help resolve any problems you may be experiencing.