Are you experiencing difficulties with processing payments on Ticketek Marketplace? You’re not alone.
Many users have encountered issues with payment processing, leading to frustration and confusion.
In this blog, we will explore the common reasons behind the “unable to process payment” error on Ticketek Marketplace and provide practical solutions to help you resolve this issue.
How To Fix Ticketek Marketplace Unable To Process Payment?
If your Ticketek Marketplace is unable to process payment, you can refresh the page, and check timezone settings and ticket availability. Moreover, you may also remove and relist tickets, and use a VPN.
Below is a detailed explanation of all the above-mentioned fixes:
1. Refresh The Page
Sometimes, the issue may be temporary. Therefore, refreshing the page and attempting the transaction again could resolve the problem.
2. Check Timezone Settings
Ensure that your device’s timezone settings are correct. Incorrect timezone settings can sometimes lead to issues with payment processing
To check the timezone settings on your device, you can follow these steps:
Windows 10:
- Click on the system clock in the taskbar to open the calendar and clock panel.
- In the calendar and clock panel, click on “Date and time settings.”
- In the settings window, you can verify and adjust the timezone settings.
MacOS:
- Click on the Apple menu and select “System Preferences.”
- In the System Preferences window, click on “Date & Time.”
- In the Date & Time settings, navigate to the “Time Zone” tab to view and modify the timezone settings.
Linux:
The process can vary based on the Linux distribution and desktop environment. In general, you can check the timezone settings by using commands such as timedatectl or by inspecting the /etc/timezone file.
Android:
- Open the Settings app on your Android device.
- Scroll down and tap on “System” or “General Management,” depending on your device.
- Tap on “Date & time” or “Date & time settings” to view and adjust the timezone settings.
iOS:
- Open the Settings app on your iOS device.
- Tap on “General” and then select “Date & Time.”
- In the Date & Time settings, you can verify and modify the timezone settings.
3. Verify Ticket Availability
Confirm that the tickets you are attempting to purchase are still available for sale. If the tickets have already been sold, this could lead to payment processing issues
To do the same, follow these steps:
- Open your web browser and visit the Ticketek Marketplace website.
- Use the search feature or browse events to find your desired event.
- Click on the event to access the available ticket listings.
- Verify the comprehensive list of tickets, including seating options and prices.
4. Remove And Relist Tickets
If you are selling tickets on Ticketek Marketplace and encounter payment processing issues, consider removing the existing listing and relisting the tickets. This can sometimes resolve technical or transactional issues associated with the original listing
- Log in to your Ticketek Marketplace account.
- Navigate to the section displaying your current ticket listings, often under “My Listings” or “Selling.”
- Find the specific ticket listing you want to address.
- Click on “Remove” or “Delete” to take down the listing.
- Recreate the ticket listing with updated information and proceed to publish or list it for sale on Ticketek Marketplace
5. Use A VPN
If the issue persists, consider using a Virtual Private Network (VPN) to access Ticketek Marketplace. Sometimes, regional restrictions or network issues can interfere with payment processing
To use a VPN, you can follow these steps:
- Research and choose a reputable VPN service that suits your needs in terms of security, speed, and features.
- Create an account and subscribe to the VPN service.
- After signing up, download the VPN app provided by your chosen VPN provider.
- Open the VPN app on your device and log in using the credentials.
- Within the VPN app, select a server location from the available options. This selection can be based on factors such as location, speed, or specific content access.
- Initiate the connection to the selected server by clicking a “Connect” or “On” button within the VPN app.
- Once connected, verify that your internet traffic is now being routed through the VPN by checking your IP address and ensuring that your connection is secure.
6. Contact Ticketek Support
If none of the above steps resolve the issue, it’s advisable to reach out to Ticketek Marketplace customer support for further assistance.
They may be able to provide specific guidance tailored to your situation.