How To Fix Ticketek Marketplace Unable To Lock Ticket This Listing Is Being Transacted By Another Customer

Are you frustrated by the “Unable to lock ticket – this listing is being transacted by another customer” message on Ticketek Marketplace, preventing you from securing the tickets you desire? You’re not alone.

Many Ticketek users have encountered this issue, but fear not – solutions are at hand.

In this comprehensive guide, we’ll explore the intricacies of this common problem and provide a range of proven methods to help you navigate through the frustration and secure your desired tickets. 

How To Fix Ticketek Marketplace Unable To Lock Ticket This Listing Is Being Transacted By Another Customer?

To fix the “unable to lock ticket” issue in the Ticketek Marketplace, you check your timezone settings, and ticket availability, and refresh and retry. Moreover, you may also remove and relist, and contact Ticketek customer support.

Below is a detailed explanation of all the above-mentioned fixes:

1. Check Your Timezone Settings

Incorrect timezone settings can sometimes cause the “unable to lock ticket” issue. To check and adjust your timezone settings, follow these steps:

For Windows 10:

• Click on the bottom right corner of the desktop where the time and date are located.
• Click on the Date and Time settings link at the bottom of the popup window.
• You are now able to view and customize the time zone.

For Android:

• Press the “Menu” button on the Android, then tap “Settings.”
• Scroll down to the bottom of the Settings menu, then tap “Date & Time.”
• Tap the box next to “Automatic” to un-check it.
• Tap “Select Time Zone” to view a list of time zones.
• Scroll down the list and tap a location in the desired time zone.

For iOS:

• Open the Settings app.
• Go to Privacy & Security > Location Services > System Services.
• Turn on “Setting Time Zone”.

For macOS:

• Open the Date & Time settings.
• Turn off the option to set time and date automatically, as well as the option to set time zone automatically.
• You can then set the time, date, and time zone manually.

For Linux:

• Use the date command to display the current timezone: date +"%Z %z"
• Alternatively, use the timedatectl command to display the current timezone: timedatectl | grep “Time zone”.

2. Check Ticket Availability

The error message may also indicate that the tickets are being purchased by another customer. In this case, you may want to verify the ticket availability for the event in question.

To check ticket availability on Ticketek Marketplace, follow these steps:

• Open your web browser and go to the Ticketek Marketplace website.
• Use the search function or browse the events to find the specific event for which you want to check ticket availability.
• Click on the event to view the available ticket listings.
• On the event page, you will see a list of available tickets for the event, along with their seating options and prices. The availability of tickets will be displayed alongside each listing.
• Verify the number of tickets available for purchase to ensure it meets your requirements.
• You can check if the tickets you are interested in are available and meet your needs.

3. Refresh And Retry

Sometimes, the error may be temporary. Refresh the page and attempt the transaction again.

If the problem persists, try using a different web browser or device to see if the issue is specific to the device or browser you are using.

You can use browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera, etc.

4. Remove And Relist The Tickets

If you are the seller encountering this issue, go to your ticket listings, remove the listing, and then relist the ticket. This may help resolve any conflicts in the transaction process

To remove and relist an item on Ticketek Marketplace, you can follow these proper steps:

• Log in to your Ticketek Marketplace account using your credentials.
• Navigate to the section of the website or app where your current ticket listings are displayed. This may be under a “My Listings” or “Selling” section.
• Identify the specific ticket listing that you want to remove and relist.
• Click on the option “Remove,” or “Delete” to remove the ticket listing from the marketplace.
• After removing the listing, look for an option to relist the ticket. This could involve creating a new listing for the same ticket or event.
• Once you have recreated the ticket listing with the updated information, proceed to publish or list the ticket for sale on the Ticketek Marketplace.

5. Contact Ticketek Support

If none of the above steps work, you can contact Ticketek support for further assistance.

They may be able to provide additional troubleshooting steps or help you resolve the issue.