How To Fix StreamElements Bot Not Working

Are you experiencing issues with your StreamElements bot not working as expected?

Whether it’s unresponsive chat commands or other malfunctions, dealing with a malfunctioning bot can be frustrating for streamers.

However, there are several troubleshooting steps you can take to address this issue and get your bot back up and running smoothly.

In this blog, we’ll explore some common reasons why StreamElements bot may not be working and provide practical solutions to help you resolve the issue.

How To Fix StreamElements Bot Not Working?

To fix StreamElements bot not working, you can check if the Bot is active, restart the Bot, and reauthorize your StreamElements Bot. Additionally, you can check Bot’s permissions, and logout and login again.

1. Check If The Bot Is Active

Ensuring that the StreamElements bot is active is the first step in troubleshooting. An inactive bot will not respond to any commands or interactions within the chat. By checking the bot’s status, you can confirm whether the issue is with the bot’s presence in your stream or with a different aspect of its functionality.

• Go to your StreamElements dashboard to see if the bot is online.
• Look for any status indicators showing whether the bot is connected to your channel.
• If the bot is offline, there may be a server issue or a problem with the bot’s settings.

2. Restart The Bot

Restarting the bot can help resolve issues that are not fixed by simple reauthorization or permission checks.

A restart can clear any errors that the bot has encountered and allow it to reconnect with fresh settings.

• In the StreamElements dashboard, navigate to the ‘Bot Settings’ section.
• Find the option to ‘Restart Bot’ or similar.
• Click this option to initiate the bot’s restart process.
• Wait for a confirmation message that the bot has restarted successfully.
• Test the bot in your chat to see if the issue has been resolved.

3. Reauthorize Your StreamElements Bot

Sometimes, the bot may simply need reauthorization due to session timeouts or changes in Twitch’s API. Reauthorizing can refresh the connection between your Twitch account and StreamElements, which is crucial for the bot’s functionality.

If the bot isn’t properly authorized, it won’t be able to interact with your chat or execute commands, leading to an unresponsive experience.

• Navigate to the StreamElements website and log in to your account.
• Go to the ‘Dashboard’ and find the ‘Bot Settings’ or ‘Connections’ section.
• Look for the option to ‘Reauthorize’ or ‘Reconnect’ your bot with Twitch.
• Follow the prompts to allow StreamElements to access your Twitch account.
• Once reauthorized, return to your stream to test if the bot is now working.

4. Check Bot’s Permissions

Inadequate permissions can prevent the StreamElements bot from performing its duties. Ensuring that the bot has the necessary permissions allows it to interact with your chat and respond to commands.

Without proper permissions, the bot might appear in the user list but remain silent when commands are issued.

• Open your Twitch channel’s chat settings.
• Verify if the StreamElements bot is listed as a moderator. If not, add the bot by typing /mod StreamElements in the chat.
• Confirm that the bot is not ignored or banned in your channel, which could prevent it from speaking or responding to commands.
• After adjusting permissions, use a command to see if the bot responds.

5. Logout And Login Again

A simple logout and login process can resolve issues related to session data or temporary glitches. This action clears any existing session information and creates a new session, potentially resolving unresponsive behaviour from the bot.

• Log out from your StreamElements dashboard by navigating to https://streamelements.com.
• Log back in with your Twitch account to create a new session.
• Return to your StreamElements dashboard and check if the bot is now active.

6. Check Your Internet Connection

A poor or unstable internet connection can disrupt the bot’s ability to communicate with StreamElements servers. Ensuring that you have a reliable internet connection is a fundamental step in troubleshooting any stream-related issues.

• Run a speed test using any reputable online service to check your internet connection speed.
• If results indicate high latency or low bandwidth, power cycle your router by turning it off for 30 seconds and then turning it back on.
• For a more stable connection, connect your streaming device directly to the router using an Ethernet cable instead of using Wi-Fi.

7. Configure Custom Bot Name

If you’re using a custom bot name for StreamElements, it’s important to ensure it’s properly configured. An incorrect setup can prevent the bot from functioning correctly under the custom name.

• Verify that your custom bot name is correctly linked in your StreamElements account.
• Check for any typographical errors in the custom bot name.
• Make sure that the custom bot has been properly introduced to your channel, with the correct permissions, similar to the default StreamElements bot.

8. Part The Bot And Make It Join Again

If the bot is still not responding, having it leave and rejoin the channel can reset its connection to your chat. This is similar to restarting a device when it’s not working properly and can often fix minor connectivity issues.

• Go to your StreamElements dashboard.
• Locate the ‘Chat Commands’ section and find the option to ‘Part Channel.’
• After the bot has parted, use the ‘Join Channel’ option to have it rejoin.
• Check your Twitch chat to see if the bot starts responding to commands.

9. Update Bot’s Commands

Outdated or corrupted commands can lead to a non-responsive bot. Refreshing these commands helps ensure they are current and free of errors, which is essential for the bot to process and execute them correctly.

• Access the ‘Bot Commands’ section within your StreamElements dashboard.
• Review your custom commands for any errors or updates that may be needed.
• Save any changes made to the commands and test them in your chat to ensure they are working.

10. Contact Support Of StreamElements

If you’ve gone through all the troubleshooting steps and the StreamElements bot is still not working, it might be time to seek assistance from the StreamElements support team.

They can provide more in-depth help and potentially identify issues that are not apparent to the user.

• Visit the StreamElements support page or open a support ticket directly from your dashboard.
• Provide a detailed description of the issue, including the steps you’ve already taken to resolve it.
• Wait for a response from the support team with further instructions or solutions.