Are you encountering the frustrating “Steam Cloud unable to sync” error while trying to access your game save files?
This issue can be a major inconvenience for gamers who rely on the Steam Cloud for seamless synchronization of their game data.
Fortunately, there are several effective solutions to resolve this problem and get back to enjoying your gaming experience without interruption.
The error message reads as “UNABLE TO SYNC
Steam was recently unable to sync your “game name” saves with the Steam Cloud.
Click ‘Retry Sync’ to have Steam make another attempt.”
In this blog, we’ll explore practical steps and troubleshooting techniques to help you fix the Steam Cloud unable to sync error and get your game data back on track.
How To Fix Steam Cloud Unable To Sync Error?
To fix the Steam Cloud unable to sync error, you can check the cloud storage capacity for the game, delete old save files, and restart Steam and your computer. Additionally, you can verify the integrity of game files, disable and re-enable Steam Cloud sync, and clear the download cache.
1. Check Cloud Storage Capacity For The Game
Each game on Steam has a limit on how much data it can store in the Steam Cloud. If you’ve exceeded the storage capacity for a particular game, it might result in an inability to sync.
- Go to your Steam Library.
- Right-click the game with the sync issue and select ‘Properties.’
- Click on the ‘Updates’ tab.
- Look for the ‘Steam Cloud’ section to check storage usage and capacity.
2. Delete Old Save Files
Over time, you might accumulate a large number of save files that you no longer need. These can take up valuable space and potentially cause syncing issues.
- Navigate to the game’s menu and look for an option to manage save files, if available, and delete them from there.
- Alternatively, find the save files on your computer (often located in the ‘Documents’ folder, the game’s folder in ‘Program Files,’ or under ‘User > AppData > Local’ or ‘Roaming’) and delete them manually.
3. Restart Steam And Your Computer
A simple restart of the Steam client can often resolve temporary sync issues. If that doesn’t work, try rebooting your computer to clear out any system-level errors that might be affecting Steam’s operations.
- Exit Steam completely via the ‘Steam’ menu and select ‘Exit.’
- Shut down your computer through the operating system’s start menu.
- Turn your computer back on and restart Steam.
4. Verify Integrity Of Game Files
Corrupted game files can prevent Steam Cloud from syncing properly.
- Open your Steam Library.
- Right-click on the game and select ‘Properties.’
- Go to the ‘Local Files’ tab.
- Click ‘Verify Integrity of Game Files.’
5. Disable And Re-enable Steam Cloud Sync
Sometimes toggling the Steam Cloud synchronization setting can resolve issues.
- Navigate to the ‘Properties’ of the game in your Steam Library.
- Click on the ‘Updates’ tab.
- Uncheck the box next to ‘Enable Steam Cloud synchronization for [game name].’
- Close and restart Steam.
- Revisit the ‘Properties’ and re-enable Steam Cloud synchronization.
6. Clear Download Cache
Clearing your download cache can solve various issues, including sync problems.
- Open Steam and go to ‘Settings’ from the ‘Steam’ menu.
- Select ‘Downloads’ from the sidebar.
- Click ‘Clear Download Cache.’
7. Run Steam As An Administrator
Running Steam with administrative privileges ensures it has the necessary permissions to read and write game files, which is essential for syncing.
- Locate the Steam shortcut or executable file.
- Right-click it and choose ‘Run as administrator.’
8. Check Your Network Connection
A stable internet connection is crucial for syncing with Steam Cloud. Make sure your connection is reliable and consider troubleshooting your network if you encounter issues.
- Confirm that your device is connected to the internet.
- Try opening a webpage to check if your connection is active.
- If you’re experiencing issues, perform a network reset:
- Unplug your modem (and router, if separate) from power for at least 30 seconds.
- Plug the modem (and router) back in and wait for it to fully restart.
- Reconnect your device to the network and attempt to sync with Steam Cloud again.
9. Temporary Disable Firewall And Antivirus
Your firewall or antivirus software may be blocking the sync process. Temporarily disable these security measures and attempt to sync your game data again.
For Windows Firewall:
- Go to the Control Panel and click on ‘System and Security.’
- Click on ‘Windows Defender Firewall.’
- On the left side, click on ‘Turn Windows Defender Firewall on or off.’
- Select ‘Turn off Windows Defender Firewall’ for both private and public network settings (not recommended).
- Click OK to save changes.
For third-party antivirus or firewall:
- Open the antivirus or firewall software.
- Look for a ‘disable’ option, which might be under ‘Settings’ or ‘Protection.’
- Choose to disable the protection temporarily (you may be able to specify the duration).
- Save any changes and exit.
After performing the Steam Cloud sync, be sure to re-enable your firewall and antivirus to keep your system protected.
10. Contact Steam Support
If the issue persists after trying the above steps, consider reaching out to Steam Support for personalized assistance. Provide them with detailed information about the error and the troubleshooting steps you’ve already taken.