If you’re a PlayStation user, you may have encountered issues while trying to use the Sony Pictures Core app on your PS4 or PS5 console.
The app is designed to allow users to stream selected Sony Pictures Entertainment movies and TV shows on their PlayStation consoles.
However, some users have reported experiencing difficulties, such as white screen errors or the app not working at all.
One common issue that users have reported is the white screen error. When opening the Sony Pictures Core app, some users have been greeted with a blank white screen and an error message.
This can be frustrating, especially if you were looking forward to watching your favorite movies or TV shows.
The error message may include information about unauthorized access or a trace ID, but it doesn’t provide any clear solutions.
Another issue that users have reported is the app not working at all. Some users have been unable to download the app, while others have been unable to sign in or access the content.
This can be particularly frustrating if you’ve already paid for a subscription or rented a movie.
It’s unclear what’s causing these issues, but there are a few potential solutions that you can try to get the app working again.
How To Fix Sony Pictures Core Not Working On PS4 & PS5
If you’re experiencing issues with Sony Pictures Core on your PS4 or PS5, there are a few things you can try to get it working again.
Here are some troubleshooting steps to help you fix the problem:
Step 1: Check Your Internet Connection
Make sure your PS4 or PS5 is connected to the internet and that your internet connection is stable.
You can check your connection by going to Settings > Network > Test Internet Connection.
If your connection is weak or unstable, try resetting your router or modem and connecting your console to the internet again.
Step 2: Update The Sony Pictures Core App
Make sure you have the latest version of the Sony Pictures Core app installed on your console.
You can check for updates by going to the PlayStation Store, selecting the app, and checking for updates. If there are any updates available, download and install them.
Step 3: Clear The Sony Pictures Core App’s Cache
Clearing the app’s cache can help resolve issues with Sony Pictures Core not working on your console.
To clear the cache, go to Settings > Storage > System Storage > Saved Data > Media Player > Sony Pictures Core and select “Delete”.
This will clear the app’s cache and may help resolve the issue.
Step 4: Disable VPN Or Proxy Services
If you’re using a VPN or proxy service on your console, try disabling it and see if that resolves the issue.
Some VPNs and proxy services can interfere with the app’s ability to connect to the internet and may cause it to not work properly.
Step 5: Contact Sony Support
If none of the above steps work, you may need to contact Sony support for further assistance. They may be able to help you troubleshoot the issue and find a solution.
By following these troubleshooting steps, you should be able to fix any issues you’re experiencing with Sony Pictures Core not working on your PS4 or PS5.