If you’re a PlayStation user who’s been experiencing issues with the Sony Pictures Core app, you’re not alone.
Many users have reported experiencing a black or white screen issue when trying to use the app on their PS4 or PS5 consoles.
This issue has been frustrating for users who are trying to access their favorite Sony Pictures movies and TV shows.
The Sony Pictures Core app allows users to stream selected Sony Pictures Entertainment movies and TV shows on their PlayStation consoles.
However, some users have reported that when they try to use the app, they are met with a black or white screen instead of being able to access the content they want to watch.
This issue has been reported by users on both PS4 and PS5 consoles, and it can be frustrating for those who are trying to use the app to watch their favorite shows and movies.
If you’re experiencing the black or white screen issue on the Sony Pictures Core app, you may be wondering what’s causing it and how you can fix it.
How To Fix Sony Pictures Core Black Or White Screen Issue On PS4& PS5
If you’re experiencing a black or white screen issue when trying to use Sony Pictures Core on your PS4 or PS5, don’t worry.
There are several troubleshooting steps you can take to fix the problem.
1. Check Your Internet Connection
The first thing you should do is check your internet connection. Make sure your PS4 or PS5 is connected to the internet and that your connection is stable.
A weak or unstable internet connection can cause the black or white screen issue.
2. Clear Sony Pictures Core Cache And Data
Clearing the cache and data of the Sony Pictures Core app can help resolve the issue. Here’s how:
- Go to the Settings menu on your PS4 or PS5.
- Select “Storage.”
- Select “System Storage.”
- Select “Applications.”
- Find and select the Sony Pictures Core app.
- Select “Options” and then “Delete.”
- Reinstall the app from the PlayStation Store.
3. Update Your PS4 Or PS5 System Software
Make sure your PS4 or PS5 system software is up to date. An outdated system software can cause the black or white screen issue.
Here’s how to update your system software:
- Go to the Settings menu on your PS4 or PS5.
- Select “System.”
- Select “System Software.”
- Select “Update System Software.”
- Follow the on-screen instructions to update your system software.
4. Reinstall The Sony Pictures Core App
Uninstalling and reinstalling the Sony Pictures Core app may also help fix the issue. Here’s how to do it:
- Go to your PS4 or PS5 home screen.
- Highlight the Sony Pictures Core app.
- Press the Options button on your controller.
- Select Delete.
- Go to the PlayStation Store.
- Search for Sony Pictures Core.
- Download and install the app.
5. Contact Support
If none of the above steps work, you may need to contact support for further assistance.
You can find support information on the Sony Pictures Core website or through the PlayStation support website.
By following these troubleshooting steps, you should be able to fix the black or white screen issue on Sony Pictures Core on your PS4 or PS5.