Are you facing Shutterstock Error Code 500? Are you having trouble posting your content on Shutterstock or downloading images from there? Don’t know how to solve the Shutterstock Error Code 500 issue?
No need to worry. You can resolve these issues by going through this article. In this article, we have covered what is Shutterstock Error Code 500, what are its causes and most importantly how to fix this issue.
Shutterstock Error Code 500 is a generic message that usually appears when the Shutterstock website is having some issues with its server’s processing.
Error code 500 is a general HTTP status error code that usually indicates a server-side problem, signifying that the issue is occurring on Shutterstock’s end, rather than being related to your device or internet connection.
Although, it usually appears inside the browser window just like a webpage.
What Are The Causes Of Shutterstock Error Code 500?
The causes of Shutterstock Error Code 500 can be Incorrect permission to one or more files on the Shutterstock website, Timeout of the client’s server, Shutterstock’s server being down, and accumulated cache and cookies.
Below is the elaboration of the causes of Shutterstock Error Code 500:
1. Incorrect Permission To One Or More Files
Most often, improper permission on one or more files or directories can be the cause of a 500 Internal Server Error.
Most of the time, a PHP and CGI script with the wrong permissions is to blame in these situations. Normally, they should be set to 07:55 (-rwxr-xr-x).
2. Server Timeout
Shutterstock Error Code 500 may appear if the script of the Shutterstock website connects to external resources and those resources time out.
If this is the root of all 500 internal server errors, timeout rules or better error handling in your script should be able to help.
As Shutterstock deals with so many clients and their connected servers to send their data like pictures, videos, etc it is understandable to have a timeout problem.
3. Shutterstock’s Server Down
Sometimes, you can face Shutterstock Error Code 500 because of Shutterstock’s server being down.
There can be chances that Shutterstock’s server is having a maintenance break or due to a heavy load of incoming requests it is down for some time.
4. Accumulated Cache And Cookies
It’s possible that Shutterstock Error Code 500 is being generated if there’s a problem with the cached version of the website you’re viewing.
Your browser may have stored outdated or conflicting data from Shutterstock, Which can sometimes conflict with the site’s functionality or authentication process, leading to errors.
How To Fix Shutterstock Error Code 500?
To resolve the issue of Shutterstock Error Code 500 you can reload the webpage, reset the network hardware, update the network drivers, clear the web browser’s cache and cookies, check Shutterstock’s server status and try again later.
Below is the elaboration of the fixes that you can perform to resolve Shutterstock Error Code 500:
1. Reload The Webpage
Reloading the webpage sends another request to the Website’s server to retry to complete the task.
In case the previous request has failed because of any server timeout issue this step can help in restarting the fresh processing to complete the task and therefore help in resolving the Shutterstock Error Code 500 issue.
You can refresh the page with Ctrl+F5 (on Windows) or Shift+Cmd+R (on Mac).
2. Reset Network Hardware
Although the Shutterstock Error Code is a server-side issue, you should try resetting your network hardware devices like modem and router to ensure a stable connection at your end.
The steps to reset the Wi-Fi router are:
- Keep your router plugged in.
- Find your router’s reset button (available at the back or bottom of the router).
- Use a paperclip to hold down the reset button for 30 seconds.
- Release the button.
- Wait for the router to power back on.
Steps to reset the Wi-Fi modem are:
- To reset a modem, you typically power it off by unplugging it from the power source
- Wait for a short period (usually 30 seconds to a minute)
- Then plug it back in to power it on.
- This action re-establishes the connection with your ISP.
3. Update Network Drivers
After dealing with the hardware part the next step is to resolve any issues with the firmware which is done by updating the network drivers.
Steps to update network drivers for Windows:
- Go to the Control Panel and click on device manager or use your desktop search bar to access it.
- Expand the network adapter option list.
- Right-click on the network drivers you want to update and choose.
- Choose the update driver option from the drop-down list.
Steps to update network drivers for MAC:
- Select System Preferences by clicking on the Apple logo in the top left corner of the screen.
- Navigate to the Software Update option in the System Preferences box.
- Click the Update Now button to begin if any update is available. Check the box next to Automatically Keep My Mac Updated.
- On MAC computers, the drivers are automatically downloaded and installed when available.
4. Clear Browser’s Cache And Cookies
Cached data in your browser can sometimes cause issues, including error 500. Try clearing your browser’s cache and cookies. The steps for doing this can vary depending on your browser.
To clear your web browser’s cache you need to follow the following steps:
For Google Chrome:
- Click on the three dots in the top right corner.
- Go to “Settings”.
- Scroll down and click on “Privacy and security”.
- Under “Privacy and security”, click on “Clear browsing data”.
- Select “Cookies and other site data” and “Cached images and files”.
- Click “Clear data”.
For Mozilla Firefox:
- Click on the three horizontal lines in the top right corner.
- Go to “Options.”
- Click on “Privacy & Security” on the left sidebar.
- Scroll down to “Cookies and Site Data” and click “Clear Data”.
- Check both options and click “Clear”.
For Microsoft Edge:
- Click on the three horizontal dots in the top right corner.
- Go to “Settings”.
- Scroll down and click on “Privacy, search, and services.”
- Under “Clear browsing data,” click on “Choose what to clear.”
- Check “Cookies and other site data” and “Cached images and files”, then click “Clear”.
After clearing the cache and cookies, close and reopen your browser before attempting to access Shutterstock again. This ensures that your browser starts with a clean slate, reducing the likelihood of encountering error 500 due to cached data conflicts.
5. Check Shutterstock’s Server Status
It’s a good practice to visit Shutterstock’s official social media profiles or their status page to check if they have acknowledged any ongoing server issues or maintenance.
You can also check on Down Detector for Shutterstock’s Server status. There you can have a detailed repost of recent outages of Shutterstock’s server.
6. Try Again Later
If the matter isn’t time-sensitive, consider trying to access Shutterstock at a later time. Often, these types of issues get resolved without any action on your part as the website’s maintenance or server issues are addressed.
Shutterstock Error Code 500 may be due to temporary server issues on Shutterstock’s side.
In such cases, you may need to exercise patience and wait for the technical team to resolve the problem.
7. Contact Shutterstock Help&Support
If none of the above steps resolve the issue of Shutterstock Error Code 500, it’s time to reach out to Shutterstock’s customer support. They can provide you with more specific guidance or let you know if there is a known issue on their end.