If you’re expecting a package from Royal Mail, it’s natural to want to track it to ensure it arrives on time.
Unfortunately, sometimes the Royal Mail tracking system can experience issues, leaving you unable to track your package.
This can be frustrating, but there are ways to fix the problem.
Reasons Why Royal Mail Tracking Not Working
If you are facing issues with Royal Mail tracking, it could be due to various reasons.
Here are some of the most common causes of Royal Mail tracking not working:
1. Technical Issues
One of the most common reasons for Royal Mail tracking not working is technical issues.
The Royal Mail website may be experiencing technical difficulties, which can prevent you from tracking your package. In such cases, it is best to wait for some time and try again later.
2. Incorrect Tracking Number
Another reason why Royal Mail tracking may not be working is due to an incorrect tracking number.
Make sure that you have entered the correct tracking number for your package. Double-check the number and try again.
3. Delay In Updating Tracking Information
Sometimes, Royal Mail tracking may not work due to a delay in updating tracking information.
This can happen when the package has not been scanned at a sorting facility yet. In such cases, it is best to wait for a few hours or a day and check again.
4. Lost Or Stolen Package
If your package has been lost or stolen, Royal Mail tracking may not work.
In such cases, you should contact Royal Mail customer service to report the issue.
5. Incorrect Delivery Address
Another reason why Royal Mail tracking may not be working is due to an incorrect delivery address.
Make sure that you have entered the correct delivery address for your package. Double-check the address and try again.
Troubleshooting Guide/ Fixes Royal Mail Tracking Not Working
If you are experiencing issues with Royal Mail tracking, you are not alone.
Many users have reported problems with the service, including tracking not working at all or showing outdated information.
Fortunately, there are several troubleshooting steps you can take to fix the problem.
Step 1: Check Your Tracking Number
The first thing you should do is double-check your tracking number to ensure that you have entered it correctly.
Even a small typo can prevent the system from recognizing your package.
If you are unsure about your tracking number, you can find it on your shipping confirmation email or receipt.
Step 2: Wait For Updates
Royal Mail tracking information may not update in real-time, and it can take up to 24 hours for the system to reflect the latest information.
If your tracking information has not updated for a few hours, wait for some time before trying again.
Step 3: Clear Your Cache And Cookies
Clearing your browser’s cache and cookies can help resolve issues with Royal Mail tracking.
This will remove any outdated data that may be causing problems with the service. To clear your cache and cookies, follow these steps:
- Open your browser settings.
- Navigate to the “Privacy and Security” section.
- Select “Clear Browsing Data.”
- Choose “Cookies and Other Site Data” and “Cached Images and Files.”
- Click “Clear Data” to confirm.
Step 4: Try A Different Browser
If clearing your cache and cookies does not work, try accessing Royal Mail tracking using a different browser.
Sometimes, browser extensions or settings can interfere with the service, causing it to malfunction.
Step 5: Contact Royal Mail Customer Support
If none of the above steps work, it may be time to contact Royal Mail customer support.
They will be able to provide you with further assistance and help you resolve the issue. You can reach them through their website or social media channels.