If you’re waiting for a package to arrive and have been trying to track it through Royal Mail’s Track and Trace service, you may have noticed that the service is currently not working.
Royal Mail has confirmed that they are experiencing an issue with their tracking service, which is causing the problem.
This means that customers are unable to check on the status of their deliveries, leaving many frustrated and unsure of when their packages will arrive.
Common Issues With Royal Mail Track And Trace
If you are experiencing issues with Royal Mail Track and Trace, you are not alone. Many customers have reported problems with the service, including:
- Service temporarily unavailable: Sometimes, the Royal Mail Track and Trace service may be temporarily unavailable due to maintenance or technical issues. This can result in you being unable to track your item’s progress.
- Outages: Occasionally, there may be outages affecting the Royal Mail Track and Trace service. This can result in you being unable to access the service at all.
- Wrong tracking information: There have been reports of customers receiving incorrect tracking information, such as items being marked as delivered when they have not been.
How To Fix Royal Mail Track And Trace Not Working
Firstly, make sure you have entered the correct tracking number. Double-check the number and try again.
If you are still experiencing issues, try the following steps:
1. Check The Royal Mail Website Outage
First, make sure that the issue is not on Royal Mail’s end. Check the Royal Mail Track and Trace website to see if there are any known issues or outages.
If there are, you may need to wait until the issue is resolved before you can use the service.
You can check for outages by visiting the SiteDown website.
If the service is temporarily unavailable, you may be able to access it later. Try checking back in a few hours or the next day.
2. Clear Your Browser Cache And Cookies
If the Royal Mail website is working fine, but you are still experiencing issues with Track and Trace, try clearing your browser’s cache and cookies.
This can help to fix any issues caused by outdated or corrupted data stored in your browser.
3. Try A Different Browser
If clearing your browser cache and cookies doesn’t work, try using a different browser.
Sometimes, browser extensions or settings can interfere with website functionality.
Switching to a different browser can help to rule out any browser-specific issues.
4. Contact Royal Mail Customer Support
If none of the above solutions work, it’s time to contact Royal Mail customer support. You can reach them via phone, email, or live chat.
Be sure to provide as much information as possible about the issue you are experiencing.
They may be able to provide further assistance or escalate the issue to their technical team.