Roll20 is a popular online platform for hosting and playing tabletop role-playing games remotely, offering various tools for RPG enthusiasts.
Occasionally, like any digital platform, Roll20 may encounter issues, with the “not authorized” error being one common problem.
The full error message reads: “Not Authorized Either you are not logged in or do not have access to this page.”
In this article, we will explore the reasons behind this error and provide potential solutions to fix it.
Why Roll20 Not Authorized?
The “not authorized” error on Roll20 can be caused by three main factors.
Firstly, using unsupported web browsers, other than Google Chrome or Mozilla Firefox, may lead to compatibility issues and result in authorization problems.
Secondly, corrupted browser cache data can interfere with Roll20’s functionalities, including dynamic lighting, and trigger the error, hindering users from accessing their games properly.
Lastly, server issues, such as technical glitches or bugs, may temporarily disrupt the platform, preventing players from accessing their games and resulting in the “not authorized” error.
How To Fix Roll20 Not Authorized?
Here are some fixes that might help you resolve this issue:
1. Check Your Internet Connection
Before you start troubleshooting make sure that your internet connection is strong and steady.
Here are the steps to Check your internet connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- Try connecting your device to a different Wi-Fi network or switch to a cellular data network to see if the issue is specific to your current network.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Use The Right Browser
To ensure a smooth Roll20 experience with features like Dynamic Lighting, use the latest Google Chrome or Mozilla Firefox browsers, as other browsers may not support all functionalities.
If you encounter issues, check that you are using Chrome or Firefox while accessing Roll20.
3. Wait For Sometime And Then Try Again Later
Sometimes, the ‘not authorized’ issue on Roll20 can occur due to technical issues or bugs. In such cases, wait for some time and then try again later.
4. Temporarily Disabling Browser Extensions
If you face authorization problems on Roll20, try temporarily disabling all browser extensions or plugins.
This can help you determine if any of the extensions are causing the issue by interfering with Roll20’s functionality.
Here are the steps to disable extensions On your browser
5. Clear Browser Cache And Cookies
Clearing the browser cache can fix website performance issues, including Roll20 Dynamic Lighting problems.
Here are the steps to clear browser cache and cookies
Steps To Clear Browser Cache And Cookies On Google Chrome:
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “More tools” and then “Clear browsing data.”
- In the popup window, select “Cached images and files” and “Cookies and other site data.”
- Choose the time range for which you want to clear the data (e.g., “Last hour,” “Last 24 hours,” “All time”).
- Click on the “Clear data” button.
Steps To Clear Browser Cache And Cookies On Mozilla Firefox:
- Click on the three-line menu icon in the top-right corner of the browser window.
- Select “Options” and then “Privacy & Security.”
- In the “Cookies and Site Data” section, click on the “Clear Data” button.
- Check the boxes next to “Cookies” and “Cached Web Content.”
- Click on the “Clear” button.
Steps To Clear Browser Cache And Cookies On Safari:
- In the top menu, click on “Safari” and select “Preferences.”
- Go to the “Privacy” tab.
- Click on the “Manage Website Data” button.
- In the popup window, click on “Remove All” to clear all cookies and website data.
- Confirm by clicking “Remove Now.”
Steps To Clear Browser Cache And Cookies On Microsoft Edge:
- Click on the three-dot menu icon in the top-right corner of the browser window.
- Select “Settings” and then “Privacy, search, and services.”
- Under the “Clear browsing data” section, click on the “Choose what to clear” button.
- Check the boxes next to “Cookies and other site data” and “Cached images and files.”
- Click on the “Clear” button.
6. Contact Roll20 Support
If the previous fixes didn’t work, contact Roll20 support for more help.
They’re experts and can give you specific guidance to solve the issue.