The recent update for the PS5 controller has brought enhanced features and functionality, but it’s not uncommon for users to encounter issues such as the console freezing after the update.
In this comprehensive guide, we’ll delve into the steps to troubleshoot and resolve the PS5 freezing issue post-controller update.
How To Fix PS5 Frozen After Controller Update?
If your PS5 has frozen after the controller update, then you can restart the PS5, check the controller connection, and boot into safe mode. Moreover, you may also rebuild the database, and perform a factory reset.
Below is a detailed explanation of all the above-mentioned fixes:
1. Restart The PS5
Attempt to restart the PS5 by navigating to the Power options in the system menu and selecting “Restart.”
This can help to refresh the system and potentially resolve the frozen state caused by the controller update.
To restart the PS5, you can follow these steps:
- From the home screen or within any application, press the PlayStation button on your controller to bring up the control center.
- Navigate to the power icon in the control center.
- Select “Restart PS5” from the power options. This will initiate the restart process for the console.
2. Check Controller Connection
Ensure that the updated controller is properly connected to the PS5 via USB or wirelessly, depending on the update method used.
To check the controller connection on the PS5, you can follow these steps:
- If you are using a wireless controller, ensure that it is charged and turned on. Press the PS button on the controller to establish a connection with the PS5.
- If you are using a wired connection, make sure that the USB cable is securely plugged into the controller and the PS5’s USB port.
- If the controller is not responding, you may need to pair it with the PS5. To do this, use a USB cable to connect the controller to the PS5 and press the PS button to establish the connection.
3. Boot Into Safe Mode
If power cycling doesn’t work, try booting the PS5 into Safe Mode. To do this, make sure the PS5 is completely off, then press and hold the power button until you hear a second beep.
This will boot the PS5 into Safe Mode, where you can then select the “Restart PS5” option. To boot the PS5 into Safe Mode, follow these steps:
- Ensure that the PS5 is completely powered off.
- Press and hold the power button, continuing to hold it after the initial beep, until you hear a second beep. This typically takes around 7 seconds.
- Connect a controller to the PS5 using a USB cable and press the PS button on the controller.
- Once the PS5 boots into Safe Mode, you can navigate the menu using the connected controller.
4. Rebuild Database
In Safe Mode, you can select the “Rebuild Database” option. This can help to resolve certain system issues and improve performance.
To rebuild the database on the PS5, follow these steps:
- First, boot the PS5 into Safe Mode by following the steps mentioned earlier.
- Once in Safe Mode, use the connected controller to select the “Rebuild Database” option from the menu.
- Confirm the action and follow any on-screen instructions to initiate the database rebuilding process.
- The process may take some time, and the PS5 will restart once the database has been successfully rebuilt.
5. Perform A Factory Reset
As a last resort, you can perform a factory reset of the PS5. This will erase all data and settings, so it’s important to back up any important data before proceeding with this step.
To perform a factory reset on the PS5, you can follow these steps:
- From the PS5 home screen, navigate to the “Settings” menu.
- Scroll down and select the “System” option.
- Within the System menu, select “System Software.”
- Choose “Reset Options” from the available menu.
- Finally, select “Reset Your Console” to initiate the factory reset process.
6. Contact PlayStation Support
If the issue persists after attempting the troubleshooting steps, it’s advisable to contact PlayStation Support for further assistance.
You can reach out to PlayStation Support by clicking here. They will guide you with better options.