How To Fix Power BI Get More Visuals Not Working

Are you looking to troubleshoot the “Get More Visuals” feature in Power BI that’s not working as expected?

Whether you’re encountering issues with loading custom visuals or experiencing timeouts, understanding the root causes and solutions can help resolve these challenges.

In this blog, we’ll explore effective strategies to fix the “Get More Visuals” feature in Power BI, drawing on insights from experts and community experiences. 

How To Fix Power BI Get More Visuals Not Working?

To fix Power BI get more visuals not working, you can monitor for updates, check internet connection, and add custom visuals as organization visuals. Additionally, you can optimize Power BI report performance, and apply data relationships effectively.

1. Check Internet Connection

A stable internet connection is crucial for Power BI to download new visuals from the marketplace. If your connection is unstable or slow, it might prevent visuals from loading correctly.

• Verify that your internet connection is working by accessing other online services or websites.
• If the connection is unstable, reset your modem or router:
  • Unplug the power cable from your modem and router.
  • Wait for 30 seconds.
  • Reconnect the power cable to the modem, then wait for it to restart.
  • If you have a separate router, reconnect its power cable and wait for it to restart.
• Once your internet connection is stable, attempt to use ‘Get More Visuals’ again.

2. Monitor For Updates

Staying informed about updates from Microsoft can help you quickly address issues with the “Get More Visuals” feature. Microsoft may release updates or patches to fix known issues.

• Regularly check the Power BI blog or the Microsoft Power BI updates page for any announcements regarding updates or issues.
• Subscribe to the Power BI newsletter or community forums for real-time notifications.

3. Add Custom Visuals As Organization Visuals

Adding custom visuals as organization visuals allows users within your organization to access them even if there are issues with the marketplace. This can be a reliable workaround when the “Get More Visuals” feature is not working.

• Go to the Power BI Admin Portal.
• Navigate to the ‘Organization visuals’ tab.
• Upload the custom visuals you want to make available to your organization.
• Set the appropriate permissions for who in the organization can view and use the visuals.

4. Optimize Power BI Report Performance

Optimizing your Power BI report’s performance can prevent issues related to system resource limitations, which can indirectly affect the loading of visuals.

• Reduce the number of columns in your data model to only those necessary for analysis.
• Improve data import efficiency by using query folding and incremental refresh.
• Optimize DAX calculations to be more efficient and use less memory.

5. Apply Data Relationships Effectively

Proper data modelling using relationships rather than merging tables can improve the efficiency of visuals in Power BI. This can help prevent performance issues that might interfere with the “Get More Visuals” feature.

• Review your data model to ensure that relationships are used correctly.
• Use the ‘Manage relationships’ feature in Power BI to create and edit relationships between tables.
• Avoid unnecessary merging of tables which can lead to a more complex and less efficient data model.

6. Do Custom Visual Development Environment Setup

For developers, setting up the custom visual development environment correctly is essential for creating and testing visuals that can be added to reports.

• Ensure that you have NodeJS version ≥ 4.0 installed on your development machine.
• Install the Power BI visuals tools (pbiviz) globally using npm.
• Configure SSL certificates correctly for your development environment.
• Enable Developer Mode in Power BI settings to test your custom visuals.

7. Network Configuration For Local Custom Visual Files

If your network restricts internet access, you may need to configure your system to allow local custom visual files to load. Additionally, ensure that Power BI services are not being blocked by your network.

• Set the PBI_userFavoriteResourcePackagesEnabled environment variable to allow Power BI to load local custom visual files.
• Verify that the URL https://pbivisuals.powerbi.com/ is not blocked by your network. If it is, work with your IT department to add it to the allowlist.

8. Contact Support Of Power BI

If you’ve tried all the above solutions and the “Get More Visuals” feature is still not working, reaching out to the Power BI support team may be necessary.

They can provide further assistance and guidance specific to your issue.