Experiencing issues with the Overwatch 2 voice chat on your Xbox, PC, or PS5?
It can be incredibly frustrating when you’re unable to communicate effectively with your team during intense gameplay. But fear not!
In this blog, we’ll delve into effective solutions to troubleshoot and fix the Overwatch 2 voice chat issues across multiple platforms.
How To Fix Overwatch 2 Voice Chat Not Working (Xbox, PC, PS5)?
To fix the Overwatch 2 voice chat not working (Xbox, PC, PS5), you can check audio device settings and permissions, reset in-game audio settings, and update or reinstall audio drivers. Additionally, you can ensure Overwatch 2 and console software are updated and configure in-game voice chat settings.
1. Check Audio Device Settings And Permissions
Voice chat issues in Overwatch 2 can often be attributed to incorrect audio device settings or a lack of permissions for the game to access your microphone.
Ensuring proper settings and permissions can re-enable voice communication.
PC:
- Right-click on the sound icon in the system tray and select “Sound settings.“
- Ensure your microphone is set as the input device.
- Go to “Microphone privacy settings” in Windows settings and allow apps to access your microphone, specifically Overwatch 2.
Xbox:
- Press the Xbox button to open the guide, and then go to “System” > “Settings” > “General” > “Volume & audio output.“
- Make sure the correct audio input and output devices are selected.
- Check the Xbox privacy settings to ensure that Overwatch 2 has permission to access the microphone.
PS5:
- Go to “Settings” > “Sound” > “Microphone.“
- Ensure your microphone is selected as the input device.
- Adjust the microphone level as necessary.
2. Reset Overwatch 2 In-Game Audio Settings
Sometimes, custom audio settings might cause voice chat to malfunction. Resetting in-game audio settings to default can resolve these conflicts.
- Go to ‘Options‘ in the Overwatch 2 main menu.
- Select the ‘Sound‘ tab.
- Click ‘Restore Defaults‘ to reset audio settings.
- Adjust the “Voice Chat Volume” and “Voice Chat Mic Volume” as needed.
3. Update Or Reinstall Audio Drivers (PC)
Outdated or corrupted audio drivers can lead to voice chat not functioning properly. Updating or reinstalling them can fix the issue.
- Go to “Device Manager” and expand “Sound, video, and game controllers.“
- Right-click your audio device and select “Update driver.“
- If updating doesn’t work, right-click again and choose “Uninstall device,” then restart your PC to reinstall the driver.
4. Ensure Overwatch 2 And Console Software Are Updated
Running outdated game or system software can lead to compatibility issues with voice chat.
Keeping everything up to date ensures smooth operation and can fix bugs that may be causing voice chat problems.
PC:
- Open the Battle.net client and select Overwatch 2.
- Click the “Options” button and select “Check for Updates.“
- Install any available updates for the game.
Xbox:
- Press the Xbox button to open the guide and go to “My games & apps.“
- Select “Manage” and then “Updates.“
- Install any available updates for Overwatch 2 and the Xbox system software.
PS5:
- Go to the game’s home screen icon and press the “Options” button on your controller.
- Select “Check for Update” and install any available updates for Overwatch 2.
- Additionally, go to “Settings” > “System” > “System Software” and update your PS5 if needed.
5. Configure In-Game Voice Chat Settings In Overwatch 2
Incorrect voice chat settings within Overwatch 2 can prevent the voice chat from functioning properly.
Binding a key for “push to talk” or setting the voice chat to “open mic” can resolve this issue, allowing for clear communication with teammates.
To bind “Push to Talk”:
- Open Overwatch 2 and go to the “Menu.“
- Navigate to “Options,” then “Controls,” and scroll down to “Communication.“
- Find “Voice Chat: Push to Talk” and select the key you wish to bind it to, such as “B” for easy access.
To set “Open Mic”:
- Open Overwatch 2 and go to the “Menu.“
- Navigate to “Options,” then “Sound.“
- Scroll down to “Voice Chat” and look for “Voice Chat Mode.“
- Change the setting to “Open Mic” to allow your microphone to capture audio without pressing a key.
6. Verify Account Restrictions In Overwatch 2
For minors, parental controls can restrict voice chat functionality, so it’s essential to check if these settings are affecting your ability to use voice chat in Overwatch 2.
Ensuring that parental controls are not limiting your account can help resolve voice chat issues.
PSN:
- Have your parent or guardian sign in to their PlayStation Network account.
- Navigate to ‘Family Management‘ and select the relevant child account.
- Look for ‘Communication and Multiplayer’ settings and adjust them to allow voice chat.
Xbox:
- The parent or guardian should sign in to their Microsoft account.
- Go to ‘Family‘ and select the profile that’s having issues.
- Under ‘Privacy & online safety,’ select ‘Xbox Live privacy‘ and then ‘View details & customize.‘
- Adjust ‘Communication & multiplayer‘ settings to enable voice chat.
7. Perform A Power Cycle On Your Console
Power cycling can resolve various temporary glitches by completely shutting down and restarting the console, which can clear the cache and refresh the system.
This action can often fix issues with voice chat not working in Overwatch 2.
Xbox:
- Hold the power button on the front of the console for about 10 seconds until the console turns off completely.
- Unplug the power cable and wait for another 10 seconds.
- Reconnect the power cable and turn the console back on by pressing the Xbox button.
PS5:
- Turn off the PS5 completely by holding the power button until the power indicator stops blinking.
- Unplug the power cord from the back of the PS5 and wait for a couple of minutes.
- Reconnect the power cord and turn on the PS5 by pressing the power button.
8. Clear Battle.net App Cache
Clearing the Battle.net app cache can resolve issues with voice chat by deleting outdated or corrupt temporary files.
This can help the app to function properly by allowing it to generate fresh cache data.
- Close the Battle.net app and any Blizzard games that are currently running.
- Press Windows Key + R to open the Run dialogue.
- Type C:\ProgramData\ into the Open field and press
Enter. - Locate the Blizzard Entertainment folder and delete it.
- Restart the Battle.net desktop app and relaunch the game
9. Uninstall And Reinstall Overwatch 2
If other fixes have not resolved the voice chat issue, reinstalling Overwatch 2 can help by replacing all game files with fresh copies, which can eliminate any corrupt or missing files that might be causing the problem.
PC:
- Open the Battle.net desktop app.
- Click the Blizzard logo in the upper-left corner and select ‘Settings‘.
- Under the ‘Game Install/Update‘ tab, find Overwatch 2 and click ‘Uninstall‘
- Follow the on-screen instructions to complete the uninstallation.
- After uninstallation, restart your PC.
- Reopen the Battle.net app, select Overwatch 2, and click ‘Install‘.
Xbox:
- Press the Xbox button to open the guide and go to ‘My games & apps‘.
- Locate Overwatch 2, press the Menu button, and select ‘Uninstall‘.
- Confirm the uninstallation.
- Once the game is uninstalled, restart your Xbox.
- Reinstall Overwatch 2 from the Xbox Store or your game library.
PS5:
- From the home screen, go to ‘Settings‘ -> ‘Storage‘ -> ‘Games and Apps‘.
- Select Overwatch 2 and choose ‘Delete‘.
- Confirm the deletion.
- Restart your PS5.
- Reinstall Overwatch 2 from your library or the PlayStation Store.
10. Contact Blizzard Support
If you’ve tried all other troubleshooting steps and the Overwatch 2 voice chat is still not working, contacting blizzard support is the next step.
The support team can provide personalized assistance and may have access to more advanced troubleshooting or be aware of any ongoing issues.