NordPass is a password management tool that offers a secure way to store and manage your passwords and login information.
One of its features includes the use of passkeys, which are designed to be a more secure alternative to traditional passwords.
Passkeys are a form of authentication based on FIDO standards, which combine biometric verification with cryptographic techniques to provide a secure and convenient login method.
However, users may sometimes encounter issues with passkeys not working as expected.
In this article, we will be discussing the fixes that will help you to fix the issue of “NordPass Passkeys Not Working” without any hassle.
How To Fix NordPass Passkeys Not Working?
To fix NordPass Passkeys not working, check for updates in NordPass, verify the passkey setup and restart the NordPass app. Additionally, you can also clear the cache data of NordPass to fix the issue.
1. Check Network Connection
A stable internet connection is essential for passkeys to work correctly. Check your network settings and ensure you have a reliable connection.
If you’re on a public or restricted network, try switching to a different one, as some networks may have security settings that interfere with passkey operations.
you can also do a router reset by plugging it off and then plugging it on after 3 minutes have passed.
2. Check For Updates In NordPass
The first step in troubleshooting passkeys not working is to ensure that your NordPass application is up to date.
Developers regularly release updates that can fix bugs and improve functionality. Go to the app store on your device or the NordPass website to check for and install any available updates.
3. Verify Passkeys Setup
Make sure that you have set up passkeys correctly within NordPass. If you’re new to passkeys or have recently updated the app, you might need to revisit the setup process to ensure everything is configured correctly.
4. Restart The NordPass Application
Sometimes, a simple restart of the NordPass application can resolve temporary glitches. Close the app completely and then reopen it to see if this resolves the issue with passkeys.
5. Reboot Your Device
If restarting the app doesn’t help, try rebooting your device. This can clear out any system-level issues that might be interfering with NordPass or its passkey functionality.
6. Check Device Compatibility
Passkeys rely on certain hardware and software features. Ensure that your device supports passkeys and that any required hardware, like a fingerprint scanner or facial recognition, is working properly.
7. Disable Conflicting Software
Other software on your device such as antivirus programs or other security applications, may conflict with the functioning of NordPass passkey.
Temporarily disable these programs to see if they are causing the issue. Remember to re-enable them after testing, as they are important for your device’s security.
8. Clear Cache And Data Of NordPass App
For mobile devices, clearing the cache and data for the NordPass app can sometimes resolve issues. This step resets the app to its default state by removing temporary files that may have become corrupted.
- On Android: Go to Settings > Apps & notifications > NordPass > Storage & cache > Clear Storage/Clear Cache.
- On iOS: iOS does not allow clearing app cache without uninstalling the app. However, you can offload the app to clear its cache without deleting your data via Settings > General > iPhone Storage > NordPass > Offload App.
9. Contact NordPass Support
If you’ve tried all the above steps and still can’t access your vault, it’s time to reach out to NordPass support.
They can provide additional troubleshooting steps and may have other solutions based on the specifics of your situation. You can contact them through their support page.